Director of customer experience Work, Jobs in Bolton, Gtm (with Salaries)

Head of Estates
Swanton Care and Community —Farnworth
- £60,000 a year
- Management
- Maintenance
- Organisational skills
Director of Telecommunications Operations & Service Excellence
PaceTel Global Communications —Manchester
- £7,500 - £12,000 a month
- Full-time
- Management
- Supervising experience
- Organisational skills
- Profit sharing
Quick apply
Director of Logistics Operations
Hernandez Road Cargo Ltd —Manchester
- £7,000 - £9,400 a month
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Director of Hospitality Operations
Full House Asia Hospitality Ltd —Manchester
- £6,800 - £9,000 a month
- Full-time
- Hospitality
- Management
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
2d
Director of Customer Revenue & Retention
Harris Computer Systems —Manchester
- £325 a day
- Full-time
- Hybrid work
- Sales
- Annual leave
Assistant Director of Finance
Halliwell Homes —Eccles
- £73,000 - £76,000 a year
- Part-time
- Up to 50% travel
- Master's degree
- Travel
- Free parking
- Store discount
Quick apply
Transport Manager
Lavelle Waste Services Ltd —Bolton
- £55,000 - £60,000 a year
- Full-time
- In-person
- Leadership
Quick apply
5d
Head of Communications
CarFinance247 —Manchester
- Up to £70,000 a year
- Monday to Friday
- Financial services
- AI
- Leadership
Quick apply
9d
Head of Resourcing
Office for Standards in Education, Children's Services and Skills —Manchester
- £69,322 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Flexible schedule
5d
Senior Manager - Customer Services Business Operations
The Co-operative Bank —Manchester
- Up to £90,000 a year
- Full-time
- Hybrid work
- Financial services
2d
Head of Contract Management
Government Commercial Function —Manchester
- £82,600 - £100,938 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Contracts
13d
Operations Director
Harwood —Harwood
- From £90,000 a year
- Leadership
- Communication skills
- Annual leave
Operations Manager (Customer Services)
ManchesterCityCouncil —Manchester
- £41,771 - £46,142 a year
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee discount
3d
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
12d
Head of Demand Planning
Precision Polymer Engineering Limited —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Annual leave
3d
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Country Director GB
Uniphar Medtech UK Limited —Manchester
- Analysis skills
- Business
- Leadership
Quick apply
Internal Sales Administrator
Darts Corner —Bolton
- £27,000 - £29,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
Quick apply
5d
Supplier Manager
Lloyds Banking Group —Manchester
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Contracts
12d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Project management
- Organisational skills
- Agile
- Annual leave
- Employee assistance programme
Quick apply
3d

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director of customer experience jobs near bolton, gtm

Head of Estates

Swanton Care and Community -
Farnworth

Apply Now

Job details

Permanent
£60,000 a year

Qualifications

Driving Licence
Management
Facilities management
Maintenance
Organisational skills
Leadership
Communication skills
PRINCE2 Certification

Full job description

About The Role

Department: Estates

Reports to: Director of Estates

Location: National / Hybrid

Direct Reports: Estates Managers

Role Purpose

The Head of Estates is responsible for the operational leadership, compliance, maintenance, and performance of the Company's property portfolio across residential and supported living services.

Reporting to the Director of Estates, the postholder will ensure that all properties are safe, compliant, well-maintained, and fit for purpose, supporting the delivery of high-quality care and positive outcomes for the People we Support.

The role is responsible for translating estates strategy into operational delivery, ensuring effective management of maintenance services, statutory compliance, contractors, property projects, budgets, and estates systems. The Head of Estates will drive continuous improvement through robust processes, performance management, and data-led decision making.

Key Responsibilities

Estates Operations

Lead the day-to-day operational management of the Company's property portfolio.
Ensure all properties are maintained to a high standard and remain safe, compliant, and operationally effective.
Oversee the delivery of planned preventative maintenance (PPM) programmes and reactive maintenance services.
Ensure estates services are responsive to operational needs and support the delivery of high-quality care.
Maintain oversight of property condition, maintenance backlogs, and improvement plans.

Compliance, Health & Safety

Ensure full compliance with all statutory and regulatory property requirements.
Maintain effective compliance programmes covering:

Fire safety

Gas safety

Electrical safety

Water hygiene and legionella

Asbestos management

Lifting equipment

Building safety

Environmental requirements

Ensure all compliance records are accurate, up to date, and audit-ready.
Lead investigations into estates-related incidents and ensure appropriate corrective actions are implemented.
Support Company business continuity planning relating to estates and facilities management.

Contractor & Supplier Management

Lead the procurement, appointment, and management of contractors and suppliers.
Ensure contractors operate in line with contractual obligations, service level agreements, and Company standards.
Monitor contractor performance through KPI reporting and regular performance reviews.
Ensure value for money and effective contract management across all estates-related expenditure.
Build and maintain effective relationships with external suppliers and professional advisers.

Financial Management

Develop and manage operational estates budgets.
Monitor expenditure, forecast costs, and ensure effective financial control across the estates function.
Identify opportunities for efficiency savings and improved value for money.
Support the Director of Estates in the development of annual capital and maintenance investment plans.
Ensure procurement activity aligns with Company policies and financial governance requirements.

Projects, Mobilisation & Service Development

Lead the delivery of estates-related projects, including refurbishments, compliance works, environmental improvements, and property enhancements.
Support the mobilisation of new residential and supported living services.
Work collaboratively with Business Development, Operations, and Finance teams to ensure new properties are operationally ready.
Support property due diligence, feasibility assessments, and project planning activities.
Contribute to Company growth plans by ensuring estates requirements are identified and delivered effectively.

Systems, Performance & Continuous Improvement

Develop and maintain KPI dashboards covering:

Statutory compliance

Maintenance performance

Contractor performance

Project delivery

Budget performance

Asset management

Use data and reporting to identify trends, risks, and opportunities for improvement.
Lead the development and implementation of estates systems and processes.
Ensure accurate asset records, compliance documentation, and management information are maintained.
Promote a culture of continuous improvement and operational excellence across the estates function.

Leadership & People Management

Lead, coach, and develop colleagues within the Estates function.
Establish clear performance expectations and accountability through effective supervision and performance management.
Promote a culture of collaboration, customer service, and continuous improvement.
Support workforce planning, succession planning, and professional development within the team.
Lead in line with the Company's PRIDE values and Company Ethos.

Stakeholder Engagement

Develop effective working relationships with Operational Managing Directors, Divisional Directors, Regional Directors, and Service Managers.
Ensure estates services are aligned with operational priorities and Company objectives.
Work collaboratively with Quality, Finance, People, Systems & IT, and Business Development functions.
Support co-production approaches where appropriate to ensure environments meet the needs of the People we Support.

Advocacy & Values

Act as an advocate for people with learning disabilities, ensuring that property environments support dignity, independence, safety, and quality of life.
Champion Company values and behaviours across the Estates function.
Promote a culture that places people, quality, and continuous improvement at the heart of service delivery.

Person Specification

Essential Experience

Significant experience in estates, facilities management, property compliance, or asset management.
Experience managing multi-site property portfolios.
Experience leading maintenance, compliance, and contractor management functions.
Experience managing budgets and delivering value for money.
Experience leading projects and delivering operational improvements.
Experience managing and developing teams.

Essential Knowledge & Skills

Strong understanding of statutory property compliance requirements.
Knowledge of health and safety legislation and building regulations.
Excellent contractor and supplier management skills.
Financial and commercial awareness.
Strong leadership and people management capability.
Experience using systems, performance reporting, and KPI dashboards.
Excellent planning, organisational, and communication skills.

Essential Qualifications

Relevant professional qualification in Estates, Facilities Management, Building Services, Construction, Property Management, or related discipline.
Full UK driving licence.

Desirable Qualifications

NEBOSH qualification.
Fire Risk Assessment qualification.
IWFM, RICS, CIOB, or equivalent professional membership.
Project Management qualification (e.g. PRINCE2, APM, Level 3+ Project Management).

Apply Now

Refine Your Search

director of customer experience jobs in bolton, gtm

Head of Estates

Director of Telecommunications Operations & Service Excellence

Director of Logistics Operations

Director of Hospitality Operations

Director of Customer Revenue & Retention

Assistant Director of Finance

Transport Manager

Head of Communications

Head of Resourcing

Senior Manager - Customer Services Business Operations

Head of Contract Management

Operations Director

Operations Manager (Customer Services)

Sr. Product Manager

Head of Demand Planning

Head of Corporate Relationships

Country Director GB

Internal Sales Administrator

Supplier Manager

Head of TechOps Delivery

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