Service Support Specialist II
Phillips & Cohen Associates —Salford
- £27,000 - £30,000 a year
- Full-time
- Scripting
- Computer networking
- IT
Quick apply
7d
Front of House Concierge - Day
Urbanbubble —Manchester
- £25,500 - £28,500 a year
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Excel
- Annual leave
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Quick apply
13d
Receptionist
Tribe Manchester Airport —Manchester
- £13.46 an hour
- Part-time
- Microsoft Office
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- Organisational skills
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- Employee discount
Quick apply
1d
Front of House Day
Urbanbubble —Manchester
- £26,437 - £28,500 a year
- Full-time
- Microsoft Word
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- Microsoft Excel
- Annual leave
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Quick apply
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Fletchers Solicitors —Bolton
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- Azure
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13d
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Clear Business —Sale
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Quick apply
Administrator
Hill Care —Bolton
- £13.80 an hour
- Full-time
- Microsoft Word
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- Microsoft Outlook
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Quick apply
10d
Junior Cyber Security Analyst
Cyber Security Specialists —Altrincham
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- Full-time
- Hybrid work
- Customer service
- Windows
- Computer networking
- Free parking
Quick apply
Head Cashier
Grosvenor Casinos —Bolton
- £13.86 an hour
- Weekend availability
- In-person
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Quick apply
Receptionist
Hotel Indigo Manchester —Salford
- £12.71 an hour
- Part-time
- Microsoft Office
- Hotel
- Organisational skills
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- Employee discount
Quick apply
1d
Crew Member
Moxy Manchester City Hotel —Manchester
- Full-time
- Hospitality
- Bar
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Quick apply
4d
Bailiff – HM Courts & Tribunals Service
HM Courts & Tribunal Service —Manchester
- £29,303 - £31,061 a year
- Part-time
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- English
- Presentation skills
- Annual leave
- Employee discount
8d
Security Officer
Securitas UK —Chorley
- £14.56 an hour
- Overtime
- Communication skills
- Paid training
- Annual leave
Quick apply
2d
Night Receptionist
Tribe Manchester Airport —Manchester
- £13.42 an hour
- Part-time
- Customer service
- Microsoft Office
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- Employee assistance programme
- Employee discount
Quick apply
1d
Receptionist
Hamsman Logistics Inc —Manchester
- £24,420.00 - £38,500.66 a year
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Quick apply
7d
IT Apprentice
QA Apprenticeships —Manchester
- £25,185 - £25,989 a year
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- Employee assistance programme
- Employee discount
9d
IT Service Desk Engineer
Infinium IT Ltd —Preston
- £25,875 - £28,000 a year
- Full-time
- Windows
- IT
- In-person
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- Annual leave
Quick apply
6d
Reception Supervisor
Residence Inn by Marriott Manchester —Manchester
- £29,889.60 a year
- Full-time
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- Hospitality
- Customer service
- Employee discount
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3h
Internal Service Desk Manager
Advania UK —Manchester
- £44,000 - £48,000 a year
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Front Desk Receptionist / Patient Care Coordinator with Social Media Support
Glossop Physio —Glossop
- £25,000 - £28,000 a year
- Part-time
- Customer service
- Administrative experience
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Quick apply
8d

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Service Support Specialist II

Phillips & Cohen Associates -
Salford

Quick apply

Job details

Full-time
£27,000 - £30,000 a year
7 days ago

Benefits

Company pension
Transport links

Qualifications

Desktop support
Incident management
Virtualisation
IT support
Scripting
Computer networking
IT
Root cause analysis
Communication skills
PowerShell
Information Technology

Full job description

*THIS ROLE IS FULLY OFFICE BASED*

The Service Support Specialist II is a mid-level professional responsible for advanced incident resolution, actively participating in problem management, and leading continuous improvement efforts within the Service Desk operation.

Key Responsibilities:

Service Desk: Lead incident coordination for major or widespread service disruptions. Act as the primary liaison between end-users and specialized IT teams (Networking, Server, Platform).
Incident Resolution: Own and resolve Tier 3 incidents that require specialized knowledge in areas such as virtualization client issues (e.g., Citrix), cloud platform access, or deep operating system analysis.
Computer Break/Fix: Serve as the SME for hardware lifecycle management, defining and validating standard PC/laptop images, managing vendor relations for repairs, and ensuring asset disposal compliance.
Monitoring & First Line of Support: Manage and tune proactive monitoring alerts for major IT solutions. Lead the initial triage and communication during high-severity incidents, ensuring timely stakeholder updates.
Continuous Improvement: Lead Problem Management efforts for recurring issues, performing root cause analysis (RCA), recommending permanent fixes, and driving implementation of corrective actions across technical teams.

Knowledge, Skills, Abilities & Experience (KSAs)

Knowledge: Expertise in multiple areas of IT (e.g., basic networking, server infrastructure, cloud productivity platforms). Strong understanding of IT Service Management (ITSM) processes.
Skills: Exceptional incident management and communication skills. Proficient in scripting (e.g., PowerShell) for automating desktop support tasks and diagnostics.
Training/Certifications: Training, academic coursework on computer hardware, operating systems, and computer network functionality. Microsoft Certified: Modern Desktop Administrator Associate, or equivalent is highly desired.
2- 4 years of IT support experience, with service desk/desktop support (required).
High School Diploma/GED required; Associate degree in IT/related field (preferred).

NOTWITHSTANDING the details in this job description, the jobholder from time to time will undertake such work as may be determined by their Line Manager or equivalent consistent with the key tasks of the job.

What's in it for you?

Secure reserved car parking space and excellent transport links
31 days holidays per year including 8 bank holidays
Healthcare Scheme*
Company pension plan*
Life Assurance*
Salary Sacrifice Schemes*
Various discounts and other incentives*

Qualifying period applies

Quick apply

Refine Your Search

service desk support jobs in bolton, gtm

Service Support Specialist II

Front of House Concierge - Day

Receptionist

Front of House Day

Desktop Support Technician

1st line Service Desk Analyst

Administrator

Junior Cyber Security Analyst

Head Cashier

Receptionist

Crew Member

Bailiff – HM Courts & Tribunals Service

Security Officer

Night Receptionist

Receptionist

IT Apprentice

IT Service Desk Engineer

Reception Supervisor

Internal Service Desk Manager

Front Desk Receptionist / Patient Care Coordinator with Social Media Support

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