Job Overview
We are seeking a skilled and customer-focused Mobile Phone Repair Technician to join our growing team. The successful candidate will be responsible for diagnosing, repairing, and maintaining a wide range of mobile devices while delivering exceptional customer service and contributing to sales performance.
This role is ideal for someone with a passion for technology, strong technical abilities, and the confidence to engage with customers, recommend suitable products and services, and help drive business growth. You will have the opportunity to develop your expertise in mobile device repairs, consumer electronics, and retail sales within a fast-paced and rewarding environment.
Key Responsibilities
- Conduct thorough diagnostics on mobile phones, tablets, and other electronic devices to identify faults and technical issues.
- Repair or replace damaged components including screens, batteries, charging ports, cameras, and internal hardware.
- Utilise specialised repair equipment and hand tools to perform repairs efficiently and to a high standard.
- Follow technical schematics, repair guides, and manufacturer procedures to ensure accurate and reliable repairs.
- Maintain detailed records of diagnostics, repairs, and parts used.
- Carry out routine maintenance and calibration of repair tools and equipment.
- Assist with troubleshooting computer hardware, software, and basic networking issues when required.
- Deliver outstanding customer service by providing clear explanations of faults, repair options, and expected turnaround times.
- Build positive relationships with customers and ensure a professional experience from initial enquiry through to collection.
- Promote and sell mobile phones, accessories, gadgets, and electronic products based on customer needs.
- Identify opportunities to upsell additional products, services, warranties, screen protection, device insurance, and accessories.
- Stay up to date with the latest mobile technology, repair techniques, and product developments.
- Maintain a clean, organised, and professional workshop and retail environment.
Requirements
- Proven experience in mobile phone repair, electronics maintenance, or a strong willingness to learn.
- Excellent diagnostic and problem-solving skills.
- Strong mechanical aptitude and experience using precision hand tools.
- Basic understanding of computer hardware, software, schematics, and repair techniques.
- Knowledge of computer networking and electronic equipment repair is advantageous but not essential.
- Strong communication and interpersonal skills with a customer-first approach.
- Previous retail, sales, or customer service experience is highly desirable.
- Confidence in recommending products and services and achieving sales targets.
- Excellent organisational skills with strong attention to detail.
- High level of manual dexterity and patience for intricate repair work.
- Ability to work independently and as part of a team while maintaining high standards of workmanship and customer satisfaction.
What We're Looking For
The ideal candidate is technically minded, enthusiastic about technology, and enjoys helping customers find the right solutions for their needs. They will be comfortable balancing hands-on repair work with customer interaction, product sales, and business development opportunities while consistently delivering exceptional service.
Benefits:
- Casual dress
- Discounted or free food
- Free parking
- On-site parking
- Store discount
Work Location: In person
