Senior communication specialist Work, Jobs in Bootle, Msy (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
1d
Senior Talent Acquisition Partner
Northbridge Talent Group —Liverpool
- £54,420.00 - £76,327.06 a year
- Full-time
- Hybrid work
- Sales
- Bachelor's degree
- Health & wellbeing programme
- Work from home
Quick apply
13h
Event Delivery Manager
BDO —Liverpool
- Full-time
- Organisational skills
- IT
- Leadership
Director of People
Cheshire and Wirral Partnership NHS FoundationTrust —Chester
- Full-time
- Master's degree
- Continuous improvement
- Leadership
Senior Business Analyst
The Granite Group —Liverpool
- Full-time
- Hybrid work
- SQL
- Communication skills
- Flexible schedule
Quick apply
2d
Internal Engagement and Events Partner
Forge Holiday Group Ltd —Chester
- Up to £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- AI
Quick apply
PA to the CEO & Managing Directors
Mental Health Care UK LTD —Denbigh
- £32,184 - £43,250 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
4d
Business Development Manager
Fix Facilities Management —Wirral
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Driving
Quick apply
6d
Headteacher
Progress Schools —Liverpool
- £60,000 a year
- Organisational skills
- IT
- Leadership
- Employee discount
- Referral programme
HR Business Partner
Trelleborg Industrial Solutions - Marine & Infrastructure —Deeside
- Bachelor's degree
- Human resources
- Business
- Annual leave
CBT Therapist
Mersey Care NHS Foundation Trust —Prescot
- £49,387 - £56,515 a year
- Part-time
- Communication skills
8d
Head of Law - Contracts and Commercial
Liverpool City Council —Liverpool
- £78,297 - £83,919 a year
- Employee assistance programme
Senior Performance Creative Strategist
Velstar —Liverpool
- Hybrid work
- AI
- Communication skills
Quick apply
8d
Teacher
Progress Schools —Liverpool
- £30,900 - £41,200 a year
- English
- IT
- School
- Employee discount
- Referral programme
14d
Community Educator
Change Grow Live —Preston
- £28,557.79 - £32,802.41 a year
- Remote
- Microsoft Powerpoint
- Presentation skills
- IT
- Annual leave
- Employee assistance programme
11h
Occupational Therapist
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £32,073 - £39,043 a year
- Full-time
- Rehabilitation centre
2d
Estates Health and Safety Manager
Edge Hill University —Ormskirk
- £46,049 - £51,753 a year
- Full-time
- University
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Senior Management Accountant
Mersey and West Lancashire Teaching Hospitals NHS Trust —Huyton
- £57,528 - £64,750 a year
- Full-time
8d
UK Sales Manager
COLAS ROADS UK —Warrington
- £70,000 - £85,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
6d
Senior Case Manager / Litigation Paralegal Liverpool
Scott Cohen Solicitors —Liverpool
- From £28,000 a year
- Full-time
- Microsoft Word
- English
- Microsoft Office
Quick apply

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Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year
1 day ago

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building

Why work for ESB International?

Our amazing customer focus and service to our clients
Along with our deep commitment to our learners and
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

senior communication specialist jobs in bootle, msy

Head of Customer Experience

Senior Talent Acquisition Partner

Event Delivery Manager

Director of People

Senior Business Analyst

Internal Engagement and Events Partner

PA to the CEO & Managing Directors

Business Development Manager

Headteacher

HR Business Partner

CBT Therapist

Head of Law - Contracts and Commercial

Senior Performance Creative Strategist

Teacher

Community Educator

Occupational Therapist

Estates Health and Safety Manager

Senior Management Accountant

UK Sales Manager

Senior Case Manager / Litigation Paralegal Liverpool

I want to receive the latest job alerts for senior communication specialist in bootle, msy

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