Operations agent Work, Jobs in Borehamwood, Hrt (with Salaries)

Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
4d
DVLA Enforcement Officer
Penham Excel Limited —Dunstable
- From £25,300 a year
- Full-time
- Hybrid work
- Writing skills
- Driving
- IT
Quick apply
6d
Visa Documentation Agent
TLScontact UK —London
- £26,436 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Full Time Cleaning Operative – Property Services (End of Tenancy Cleaning)
Rates Way —North West London
- £12.71 - £15.00 an hour
- Full-time
- Customer service
- Cooking
- Cleaning
Quick apply
Insurance Web Agent
Bionic Services Ltd —London
- Full-time
- Sales
- Annual leave
- Employee assistance programme
Quick apply
7d
Client Services Coordinator & Operations
Pink Plan LTD —Ware
- From £25,000 a year
- Full-time
- Customer service
- Salesforce
- Analysis skills
- Free parking
- Work from home
Quick apply
Front Desk Guest Service Associate
47 Park Street, Grand Residences by Marriott —London
- Weekend availability
- Customer service
- English
- Analysis skills
12d
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
5d
Welcome Desk Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
Property Operations Manager
Rainbow Properties —London
- Up to £65,000 a year
- Full-time
- Maintenance
- Supervising experience
- Electrical experience
Quick apply
Office Manager / Facilities Manager
R1CH.uk —Knightsbridge and Belgravia
- £82,000 - £155,000 a year
- Full-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
Quick apply
8d
Reservations Agent
Red Carnation Hotels Central Office —London
- £26,837.16 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
2h
Visa Consultant & Call Center
VOYA TRAVEL LIMITED —London
- £2,050 - £2,100 a month
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
Operations Ramp Agent
DHL —Luton Airport
- Microsoft Outlook
- English
- Microsoft Office
- Free parking
- Employee assistance programme
Operations Support Technician
Ardonagh Specialty —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
3d
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
TikTok Shop - Ecommerce Anti-fraud Investigations and Operations Analyst
TikTok —London
- SQL
- Machine learning
- Python
Leasing Agent (Summer Intern)
CompassRock International —Croydon
- £26,500 - £27,000 a year
- Seasonal
- Sales
- Customer service
- Analysis skills
- Annual leave
- Sick pay
Quick apply
11d
Customer Service Advisor
PayPoint —Welwyn Garden City
- £25,510 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Front Desk Agent
OBS Hotel Limited —London
- Night shift
- Customer service
- Hotel
- Guest services
4d

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Customer Operations Agent (Collections)

Onmo
London

Apply Now

Job details

£28,000 a year
4 days ago

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

operations agent jobs in borehamwood, hrt

Customer Operations Agent (Collections)

DVLA Enforcement Officer

Visa Documentation Agent

Full Time Cleaning Operative – Property Services (End of Tenancy Cleaning)

Insurance Web Agent

Client Services Coordinator & Operations

Front Desk Guest Service Associate

Client Resident Liaison Officer - Social Housing

Welcome Desk Agent

Property Operations Manager

Office Manager / Facilities Manager

Reservations Agent

Visa Consultant & Call Center

Operations Ramp Agent

Operations Support Technician

Call Centre Operator

TikTok Shop - Ecommerce Anti-fraud Investigations and Operations Analyst

Leasing Agent (Summer Intern)

Customer Service Advisor

Front Desk Agent

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