Customer service torus Work, Jobs in Borough Of Halton Wa7 (with Salaries)

Customer Liaison Retrofit Advisor - 9 Month Contract
Torus —Warrington
- £29,037 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
11d
Financial Support Officer - 12 Month Contract
Torus —Warrington
- £34,064 a year
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
Apprentice Sales Officer
Torus Group —Warrington
- Full-time
- Sales
- Microsoft Office
- Organisational skills
4d
Data Protection Apprentice - 2 Year Contract
Torus —Liverpool
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- SharePoint
9d
Leasehold Officer - 9 Month Contract
Torus —St Helens
- £35,223 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
13h
Neighbourhood Officer - 9 Month Contract
Torus —St Helens
- £34,064 a year
- Weekend availability
- Communication skills
- Negotiation
13h
Apprentice Development Officer
Torus Group —Warrington
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
4d
Joiner - Responsive Maintenance
HMS —Liverpool
- £31,533 a year
- Full-time
- Customer service
- Maintenance
- Supervising experience
Electrician - Planned Projects
Torus Group —Liverpool
- £36,525 a year
- Full-time
- Customer service
- Maintenance
- Continuous improvement
10d
Electrical Testing Electrician (EICR)
HMS —Liverpool
- £36,525 a year
- Full-time
- Customer service
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
13h

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Financial Support Officer - 12 Month Contract
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Customer Liaison Retrofit Advisor - 9 Month Contract

Torus
Warrington

Apply Now

Job details

Full-time
£29,037 a year
11 days ago

Qualifications

Driving Licence
Customer service
Microsoft Office
Organisational skills
IT
Communication skills

Full job description

We’re looking for a Customer Liaison Retrofit Advisor to join our Asset Investment team on a fixed term contract until 31st March 2027, where you’ll play a vital role in supporting customers throughout retrofit and investment programmes across Liverpool, St Helens and Warrington. This is a fast paced and varied role where you’ll be out on site, working closely with residents, contractors and colleagues to ensure a smooth and positive customer journey.

What you’ll be doing:

Act as the main point of contact for customers throughout retrofit and investment works, providing clear guidance and support from start to finish
Deliver site-based liaison with tenants, residents, contractors and stakeholders to ensure programmes run smoothly
Support the delivery of retrofit upgrades, including SHDF funded schemes, helping customers understand works and their benefits
Manage customer expectations, keeping residents informed on progress and resolving queries or concerns promptly
Work closely with contractors and internal teams to coordinate access, appointments and reduce missed visits or delays
Provide advice and education around energy efficiency, retrofit measures and PAS processes
Diagnose and respond to issues on site, ensuring solutions are identified quickly and effectively
Maintain accurate records of customer interactions, visits and updates in line with GDPR and system requirements
Support property triage and gather relevant documentation such as EPC data
Build strong relationships with stakeholders to deliver a joined-up, customer-focused service
Contribute to performance targets, ensuring works are delivered efficiently and to a high standard
Promote equality, diversity and safeguarding, ensuring all customers are treated with respect and understanding
Take personal responsibility for continuous development and contribute to a positive team culture

What we're looking for:

Experience delivering excellent customer service, ideally within housing, construction or asset investment environments
Strong communication and interpersonal skills, with the ability to build trust and empathy with customers
Confidence managing challenging situations and resolving issues in a professional and sensitive way
A good understanding of housing, energy efficiency or retrofit programmes (e.g. ECO, SHDF, LAD) is desirable
Ability to work in a fast paced, site-based role and manage a varied workload
Strong organisational skills and attention to detail, with the ability to maintain accurate records
A proactive and flexible approach, with the confidence to work independently and as part of a team
Good IT skills, including experience with Microsoft Office and digital systems
Full UK driving licence, access to a vehicle for work purposes and business insurance
A genuine passion for improving homes and making a positive difference to customers and communities

Interview Process:

Candidates will be invited to attend an interview which will include a competency-based discussion, focusing on your customer service experience, problem solving skills and ability to manage stakeholder relationships in a fast-moving environment. Interviews will take place at our St Helens Office on Monday 20th July 2026.

Additional Information:

Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:

Right to work verification
Qualification certificate check (where applicable)
Two satisfactory references
Occupational Health questionnaire – Fit for Work
DBS check (if applicable)
Completion of all new starter documentation, including signed terms and conditions

Please note, we reserve the right to close this advert early if we receive a sufficient number of applications.

Apply Now

Refine Your Search

customer service torus jobs in borough of halton wa7

Customer Liaison Retrofit Advisor - 9 Month Contract

Financial Support Officer - 12 Month Contract

Apprentice Sales Officer

Data Protection Apprentice - 2 Year Contract

Leasehold Officer - 9 Month Contract

Neighbourhood Officer - 9 Month Contract

Apprentice Development Officer

Joiner - Responsive Maintenance

Electrician - Planned Projects

Electrical Testing Electrician (EICR)

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