Customer service Work, Jobs in Bothwell, Slk (with Salaries)

Customer Service Advisor
Huntswood Scotland Limited —Glasgow
- From £26,227 a year
- Full-time
- Customer service
- Computer literacy
- English
- Employee discount
- Referral programme
Quick apply
1d
Casual Sales Assistant
Sports Direct —Hamilton
- Part-time
- Customer service
- Communication skills
- Retail sales
- Employee discount
Quick apply
6d
Part Time Administrator Glasgow Fort
Chisholm Hunter Ltd —Glasgow
- From £12.71 an hour
- 8 hour shift
- Microsoft Office
- Communication skills
- Employee discount
Quick apply
Service Coordinator / Administration assistant
Contact Security Services Ltd —Coatbridge
- £22,000 - £25,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Customer Loyalty Executive
Focus Group —Bellshill
- £25,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Phone etiquette
- Communication skills
- Annual leave
Quick apply
Customer Success Advisor - Glasgow
Chisholm Hunter Ltd —Glasgow
- £12.71 an hour
- Full-time
- Employee discount
Quick apply
Sales Executive
Motia —Bellshill
- £26,782 a year
- Full-time
- CRM software
- No experience needed
- Communication skills
- Free parking
- Annual leave
Quick apply
Sales Colleague
Currys —Uddingston
- £12.71 - £13.01 an hour
- Part-time
- Retail sales
- Annual leave
- Employee discount
Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Warehouse Operative (Picker) - Full Time
Farmfoods —Cumbernauld
- £13.69 - £14.85 an hour
- Overtime
- Warehouse experience
- Annual leave
- Employee discount
Quick apply
Sales Co-ordinator
SIG Roofing —Glasgow
- Communication skills
- Employee discount
006 - Customer Service Representative - Virgin Money (CYBG)
Teleperformance —Glasgow
- £26,436.80 a year
- Full-time
- Hybrid work
- In-person
- Communication skills
- Banking
- Employee assistance programme
Customer Service Coordinator
Bullet Express —Bothwell
- Full-time
- Computer literacy
- Data entry
- Communication skills
7d
Administration Officer - REQ06595
North Lanarkshire Council —Motherwell
- £31,541 - £34,307 a year
- Management
- Customer service
- Computer literacy
- Annual leave
2d
Customer Advisor
Everyday People Financial Solutions —Glasgow
- £27,976 - £31,276 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
Outbound Sales Executive
Cleveland Cable Co Ltd —Glasgow
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Life insurance
Quick apply
6d
Helpdesk Administrator
Stein Group Limited —Hamilton
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
13d
Sales/Customer Advisor
ElevateHire —Glasgow
- From £25,420 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
Store Colleague - Part Time
GOOUTDOORS —Coatbridge
- £12.81 an hour
- Part-time
- Communication skills
- Employee discount
Quick apply
3d
Sales Assistant - UNIQLO Argyle Street
UNIQLO —Glasgow
- From £13.45 an hour
- Weekend availability
- Customer service
- Employee discount

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Customer Service Advisor

Huntswood Scotland Limited -
Glasgow

Apply Now

Job details

Full-time
From £26,227 a year
1 day ago

Benefits

Employee mentoring programme
Company pension
Employee discount
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Customer service
Computer literacy
Stakeholder liaison
Case record updates
English
Complaint handling
Data entry
Computer skills
Financial services
Customer interaction
Phone etiquette
Communication skills

Full job description

Customer Service Advisor – Join an Award Winning Outsourcer and Grow Your Career!

We are seeking a dedicated and empathetic Customer Complaints Advisor to join our existing team. The ideal candidate will be passionate about delivering excellent customer service and resolving customer inquiries in a timely manner. This role will require strong communication skills, problem solving abilities and a customer-centric approach.

Start Date: Monday 28th September

Starting Salary from £26,227 per annum

Hourly Rate: £13.45per hour
Performance Bonus: Up to £1.10 per hour

Working hours: 37.5 hours per week, 5 days per week.

Shift pattern Monday to Friday, working between 09.00 and 17:30 - No Weekends!

Where: Office based in Glasgow City Centre

Attendance: No holiday will be permitted during the training period.

Location: Glasgow City Centre.

Job Responsibilities:

Customer Service & Query Resolution: Deliver excellent customer service by handling customer enquiries, investigating issues, and providing timely, accurate resolutions across multiple communication channels.
Inbound Call Management: Manage inbound customer calls efficiently using dialler systems, ensuring all interactions are handled professionally, empathetically, and in line with company standards.
Customer Advocacy: Act as a trusted representative of the client, taking ownership of customer concerns and ensuring a positive customer experience. Where service failures occur, acknowledge issues and work proactively to resolve them.
Case Resolution: Assess customer situations fairly and effectively, identifying appropriate solutions that balance customer needs with business and regulatory requirements.
Systems & Data Management: Accurately record customer interactions and maintain case information across multiple client systems, ensuring data integrity and compliance with operational procedures.
Communication: Maintain clear, professional, and consistent communication with customers, colleagues, and stakeholders throughout the enquiry and resolution process.
Stakeholder Collaboration: Work closely with internal teams and client support functions to investigate issues, share information, and deliver the best possible outcome for customers.
Industry Knowledge & Compliance: Develop and maintain knowledge of utility and water industry processes, policies, and customer service best practices to support effective decision-making.
Continuous Improvement & Adaptability: Adapt to changing business needs, processes, and systems, using customer feedback and learning opportunities to help improve service delivery and operational performance.

Role Requirements:

Proven experience in a Customer Service role preferably in a contact centre environment
Utilities/Financial Services experience would also be desirable.
Excellent communication and interpersonal skills.
Strong negotiation and closing skills.
Ability to work independently and as part of a team.
Goal-oriented with a drive to succeed in a competitive environment.
Familiarity with using computer systems.
Persistent and resilient attitude towards challenges.
Adaptability to quickly learn about new products and industries.
Ability to work under pressure and meet deadlines

Benefits:

Comprehensive Training with experienced Trainers
Life assurance - providing coverage at 1x your basic salary in the event of unforeseen circumstances
Health Cash Plan - helping you claim back the cost of everyday healthcare
‘Perks at work’ staff discounts - access to our intranet with exclusive discounts from leading retailers such as Apple, M&S, Expedia and many more…
Colleague Recognition Scheme – Become a Huntswood Hero!
Regular colleague engagement activities where you could earn additional incentive
Access to an online Well-being centre that has a variety of tools to nurture your overall health
Free Fruit, Tea, Coffee & Hot Chocolate on site
Payday pizza! Enjoy some pizza on us every Wednesday before each payday when working on site
Discounted Premium City Centre Parking
Refer a friend scheme (earn £1000 for each person you refer)
Mentorship program to grow and develop within the company

At Huntswood, our people are at the heart of everything we do. As a trusted Business Process Outsourcer (BPO), we partner with leading brands to deliver exceptional customer experiences — and we invest heavily in developing our teams to do just that.

Whether you join us on a fixed‑term contract or as a permanent employee, you’ll gain variety, career progression, and the support you need to reach your goals.

Huntswood is now part of ResultsCX, a global leader in Customer Experience Management, giving you even more opportunities to grow in a fast‑moving, forward‑thinking organisation.

Committed to Inclusivity

Huntswood, a ResultsCX company, is an equal opportunity employer. We welcome applications from all backgrounds and are proud to be a Disability Confident employer. We guarantee an interview for all disabled applicants who meet the minimum criteria.

For your safety, please note: Huntswood will only request contact details via email when first reaching out — we will never ask for additional personal information at that stage.

Job Type: Full-time

Pay: From £26,227.00 per year

Benefits:

Company pension
Employee discount
Referral programme

Ability to commute/relocate:

Glasgow G1 2RX: reliably commute or plan to relocate before starting work (required)

Experience:

Contact Centre: 1 year (required)
Utilities: 1 year (preferred)
Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Apply Now

Refine Your Search

customer service jobs in bothwell, slk

Customer Service Advisor

Casual Sales Assistant

Part Time Administrator Glasgow Fort

Service Coordinator / Administration assistant

Customer Loyalty Executive

Customer Success Advisor - Glasgow

Sales Executive

Sales Colleague

Specialist Customer Care Advisor - Telephony

Warehouse Operative (Picker) - Full Time

Sales Co-ordinator

006 - Customer Service Representative - Virgin Money (CYBG)

Customer Service Coordinator

Administration Officer - REQ06595

Customer Advisor

Outbound Sales Executive

Helpdesk Administrator

Sales/Customer Advisor

Store Colleague - Part Time

Sales Assistant - UNIQLO Argyle Street

I want to receive the latest job alerts for customer service in bothwell, slk

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