Customer service manager Work, Jobs in Bourne, Lin (with Salaries)

Head of Renewable Customer Service and Operations
GBSG Ltd —Donington
- £38,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Customer Experience Manager
Microbyte Solutions Ltd —Peterborough
- £30,000 - £40,000 a year
- Full-time
- IT
- Leadership
Quick apply
Assistant Manager - Spalding - Part Time
BoyleSports —Spalding
- £13.20 an hour
- Part-time
Quick apply
9d
Head of Customer Account
Trade Mastermind Limited —Peterborough
- £75,000 a year
- Full-time
- Management
- Supervising experience
- Team management
- Free parking
Quick apply
3d
Revenue Operations Manager
Trade Mastermind Limited —Peterborough
- £50,000 - £65,000 a year
- Full-time
- CRM software
- Sales
- Organisational skills
- Free parking
Quick apply
11d
Head of Customer Service
Utility Aid —Sleaford
- £50,000 - £65,000 a year
- Full-time
- Management
- Customer service
- Salesforce
- Health & wellbeing programme
Quick apply
11d
Facilities Management Project Manager
Anglian Water Services Ltd —Peterborough
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Organisational skills
- Annual leave
- Work from home
Centre Manager - Stamford
HiQ Tyres and Autocare —Stamford
- Full-time
- Management
- Project management
- Leadership
- Employee discount
- Referral programme
Quick apply
Hubspot CRM Manager
Trade Mastermind Limited —Peterborough
- £50,000 a year
- Full-time
- Sales
- In-person
- Free parking
- Employee discount
Quick apply
2d
Global eCommerce Manager – Maternity Leave Cover
Woolroom Inc —Oakham
- £50,000 - £60,000 a year
- Temporary
- Hybrid work
- Analysis skills
- Project management
- APIs
- Free parking
- Work from home
Quick apply
2d
Showroom Manager
Huws Gray Group —Boston
- Leadership
- Employee discount
9d
Sales Manager
Huws Gray Group —Boston
- Sales
- Customer service
- IT
- Employee discount
9d
Strategic Project Manager - Customer Experience
RS Group —Corby
- Hybrid work
- English
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Trading Manager
Morrisons —Spalding
- Hospitality
- Team management
- Employee discount
Quick apply
Assistant Manager
Screwfix —Grantham
- Up to £29,500 a year
- Part-time
- Annual leave
- Employee discount
Assistant Store Manager (Grantham store)
Tapi —Grantham
- Full-time
- Employee assistance programme
- Employee discount
Manager - ASO & Web Growth
Compare the Market —Peterborough
- Communication skills
Quick apply
Chief Customer & D2C Proposition Officer
PayPlan —Grantham
- Full-time
- Hybrid work
- Financial services
11d
Venue Manager (salary plus profit share)
Thomas Reminton ltd —Melton Mowbray
- From £40,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Profit sharing
- Employee discount
Quick apply
6d
Starbucks Manager
EG Group —Park
- £32,000 - £34,000 a year
- Weekend availability
- Hospitality
- Management
- Employee assistance programme
- Employee discount

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Head of Renewable Customer Service and Operations

GBSG Ltd -
Donington

Quick apply

Job details

Permanent | Full-time
£38,000 - £45,000 a year
2 days ago

Benefits

Health & wellbeing programme
Annual leave
Company pension
Company events

Qualifications

Microsoft Excel
Microsoft Outlook
Customer service
Facilities management
Microsoft Office
Organisational skills
Telecommunication
Construction
Communication skills

Full job description

Hours of work: 40 per week. 8am - 5pm. 1 hour unpaid lunch

Location: Donington, Lincolnshire, PE11 4TA

Job Purpose
GBSG is a specialist provider of Security & Fire systems to the UK's renewable energy sector, delivering solutions across solar farms, Battery Energy Storage System (BESS) sites and other critical infrastructure projects.

We are seeking an organised, commercially aware and customer-focused Customer Delivery Lead to oversee the successful delivery of projects, maintenance programmes and support services across our Fire & Security division.

This is a pivotal office-based role responsible for coordinating all aspects of operational delivery from project award through to completion and ongoing support of maintenance and repairs. Acting as the central point of coordination between customers, engineering teams, planning, procurement, stores, technical support and monitoring functions, you will ensure projects and services are delivered safely, efficiently and to the highest standards.

The successful candidate will combine strong organisational skills with sound commercial judgement, enabling them to make informed operational decisions, resolve delivery challenges and maintain excellent customer communication and ongoing relationships.

Essential Requirements:

Experience in a customer service, service coordination, operations support, scheduling or administration role.
Experience coordinating multiple activities simultaneously.
Strong customer relationship and communication skills.
Competent user of Microsoft Office, particularly Excel and Outlook.
Experience maintaining accurate records, reports and operational documentation.

Desirable Qualifications & Attributes :

Level 3 or above qualification in Customer Service, Business Administration or Operations
Experience working in engineering, facilities management, utilities, telecoms, construction or infrastructure sectors.
Experience using job management or service delivery platforms.
IOSH Working Safely or equivalent health and safety awareness training.

Role accountabilities

Customer & Contract Coordination

Act as the primary operational contact for allocated customers.
Build strong relationships with customers and asset owners.
Maintain regular communication throughout project and service lifecycles.
Manage customer expectations and coordinate responses to operational issues.
Attend and drive customer review meetings and performance reporting.

Project Delivery Coordination

Oversee projects from contract award through to handover.
Coordinate installation, commissioning and support activities.
Monitor project progress against agreed milestones and customer requirements.
Identify delivery risks and implement corrective actions.
Ensure smooth transition from project completion into maintenance and support.

Operational Planning & Resource Coordination

Coordinate activities across planning, engineering, technical support and monitoring teams.
Ensure appropriate resources are allocated to meet customer commitments.
Maintain visibility of workload, capacity and delivery schedules.
Escalate resource constraints and operational risks where required.
Prioritise activities to ensure contractual obligations are achieved.

Operational Readiness

Ensure all project and service activities are fully prepared before deployment, including:

Equipment availability.
Procurement requirements.
Stock allocation.
Site documentation.
RAMS.
Site access permissions.
Customer approvals.
Engineering readiness.

Service Delivery & Performance

Monitor service performance and contractual KPIs.
Coordinate responses to faults, incidents and customer issues.
Support achievement of SLA targets and first-time fix objectives.
Analyse operational performance and identify improvement opportunities.
Drive adoption and effective use of operational management systems, including Uptick.

Commercial & Operational Control

Support project margin protection through effective planning and coordination.
Monitor operational costs and resource utilisation.
Identify potential variations and additional works opportunities.
Support contract renewals and customer retention activities.
Ensure customer commitments are delivered in a commercially sustainable manner.

Health, Safety & Compliance

Promote a positive health and safety culture.
Ensure operational activities comply with company procedures, client and site requirements and industry standards.
Support audits, inspections and corrective actions.
Ensure required documentation and compliance records are maintained.

Benefits:

Competitive salary (dependent on experience).
23 days annual leave plus bank holidays.
Company pension scheme.
Metlife Benefits including 24/7 online services

Job Types: Full-time, Permanent

Pay: £38,000.00-£45,000.00 per year

Benefits:

Company events
Health & wellbeing programme

Application question(s):

Are you located within 45 minutes of Donington, Lincolnshire?

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in bourne, lin

Head of Renewable Customer Service and Operations

Customer Experience Manager

Assistant Manager - Spalding - Part Time

Head of Customer Account

Revenue Operations Manager

Head of Customer Service

Facilities Management Project Manager

Centre Manager - Stamford

Hubspot CRM Manager

Global eCommerce Manager – Maternity Leave Cover

Showroom Manager

Sales Manager

Strategic Project Manager - Customer Experience

Trading Manager

Assistant Manager

Assistant Store Manager (Grantham store)

Manager - ASO & Web Growth

Chief Customer & D2C Proposition Officer

Venue Manager (salary plus profit share)

Starbucks Manager

I want to receive the latest job alerts for customer service manager in bourne, lin

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