Service delivery manager Work, Jobs in Bourne, Lin (with Salaries)

MSP Service Desk Manager
RedBrick IT Solutions Limited —Bourne
- £40,000 - £45,000 a year
- Full-time
- Azure
- Management
- Customer service
- Free parking
Quick apply
1d
Service Delivery Manager
Trade Mastermind Limited —Peterborough
- £60,000 - £75,000 a year
- Full-time
- CRM software
- Management
- English
Quick apply
2d
Kitchen Manager
Smiths of Bourne —Bourne
- £15 - £17 an hour
- Full-time
- Culinary experience
- Restaurant management
- Cooking
- Employee discount
Quick apply
4d
Service Delivery Manager
Woodland Trust —Grantham
- £40,823.50 a year
- Hybrid work
- Microsoft Office
- Project management
- Communication skills
- Annual leave
- Employee assistance programme
4d
Transport Manager
Conroys Plant Hire Limited —Butterwick
- £36,000 - £46,000 a year
- Full-time
- Microsoft Excel
- Maintenance
- Travel
- Free parking
- Bereavement leave
Quick apply
2d
Cleaning - Soft Service Manager
BidvestNoonan —Peterborough
- £16.10 an hour
- Full-time
- Communication skills
Quick apply
People Services Associate - Absence
Bakkavor —Spalding
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
- Life insurance
2d
Brand Marketing Manager - Based in either Grantham or York
Hunters Property Group —Grantham
- £35,700 a year
- Full-time
- Management
- Marketing
- Bachelor's degree
- Life insurance
Quick apply
Project Delivery Manager
Anglian Water Services Ltd —Peterborough
- £57,145 a year
- Full-time
- Microsoft Office
- Project management
- IT
- Annual leave
Paraplanner
Chattertons Solicitors —Stamford
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
11d
Regional Manager
Esland —Grantham
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Childcare
- Communication skills
- School
- Free parking
- Paid training
Quick apply
Group Warehouse Manager
Rapidrop Global —Peterborough
- Up to £70,000 a year
- Full-time
- Management
- Analysis skills
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Outdoor & Large Scale (Commercial Events Manager)
Anglian Water Services Ltd —Oakham
- From £47,000 a year
- Full-time
- Annual leave
Group Facilities Manager
Rapidrop Global —Peterborough
- £45,000 - £55,000 a year
- Full-time
- Maintenance
- Project management
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
Requirements Manager
Anglian Water Services Ltd —Peterborough
- £53,000 a year
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Annual leave
3d
Compliance Monitoring Manager
Affinity Flying Services —Sleaford
- Up to £80,000 a year
- Full-time
- Military
- In-person
- Leadership
- Free parking
- Store discount
Quick apply
Technical Services Manager (Maternity cover)
Bakkavor —Bourne
- Monday to Friday
- Microsoft Excel
- Employee discount
- Life insurance
Registered Manager
Priory —Corby
- £45,000 a year
- Full-time
- Care plans
- Communication skills
- Referral programme
Quick apply
Team Manager
Peterborough City Council —Peterborough
- £55,620 - £61,421 a year
- Communication skills
- Annual leave
- Employee discount
10d
Operations Co-ordinator
Nova Industrial Services Ltd —Heckington
- Up to £35,000 a year
- Full-time
- Analysis skills
- In-person
Quick apply
7d

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service delivery manager jobs near bourne, lin

MSP Service Desk Manager

RedBrick IT Solutions Limited
Bourne

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
1 day ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
On-site parking

Qualifications

ITIL Certification
Azure
Management
Customer service
ITIL
Organisational skills
IT
Cybersecurity
Leadership
Communication skills

Full job description

Join RedBrick IT Solutions

At RedBrick IT Solutions, we’re passionate about delivering exceptional IT support and outstanding customer service. As our business continues to grow, we’re looking for an experienced Service Desk Manager to lead our support team, drive service excellence, and help shape the future of our operations.

This is an exciting opportunity for someone who enjoys leading people, improving processes and making a genuine difference. You’ll be responsible for the day-to-day management of our Service Desk, ensuring our clients receive an outstanding support experience while developing and motivating a talented team of engineers.

You’ll work closely with the Directors and play a key role in continually improving how we deliver our managed IT services.

The Role

As Service Desk Manager, you’ll have overall responsibility for the performance of our Service Desk.

You’ll lead the support team, ensure service levels are achieved, manage escalations, improve operational efficiency and help create an environment where both our customers and employees thrive.

This is a hands-on leadership role that combines people management, customer service, operational excellence and continual improvement.

Key Responsibilities

Team Leadership

· Lead, mentor and inspire a team of Service Desk Engineers.

· Conduct regular one-to-one meetings, performance reviews and development planning.

· Create a positive, supportive and accountable team culture.

· Coach engineers to continually improve both their technical and customer service skills.

· Identify training needs and support career progression.

Service Delivery

· Take ownership of Service Desk performance, ensuring SLA targets are consistently achieved.

· Monitor ticket queues and workloads to maximise efficiency and customer satisfaction.

· Act as the senior escalation point for complex technical or customer issues.

· Ensure incidents are managed professionally with clear communication throughout.

· Continually review and improve Service Desk processes and procedures.

Customer Experience

· Build strong relationships with our clients and become a trusted point of contact.

· Ensure every customer receives a professional, friendly and proactive service.

· Monitor customer feedback and identify opportunities for improvement.

· Turn service challenges into opportunities to strengthen long-term client relationships.

Operational Improvement

· Produce and review Service Desk performance reports.

· Analyse trends and recommend improvements to increase efficiency and service quality.

· Work alongside the leadership team to implement new systems, processes and best practices.

· Help develop the Service Desk as the business continues to grow.

About You

We’re looking for someone who enjoys leading people just as much as solving problems.

You’ll be an experienced Service Desk Manager, Team Leader or Senior Engineer ready to step into a management role, ideally within a Managed Service Provider (MSP).

Essential Skills & Experience

· Previous experience managing or leading an IT Service Desk.

· Experience working within a Managed Service Provider (MSP).

· Strong understanding of ITIL service management principles.

· Excellent leadership and people management skills.

· Ability to motivate, coach and develop technical teams.

· Excellent communication and customer relationship skills.

· Experience managing escalations and major incidents.

· Strong organisational skills with the ability to prioritise multiple workloads.

· A proactive approach to continual service improvement.

Desirable

· Microsoft 365 and Azure knowledge.

· Experience with PSA and RMM platforms.

· Knowledge of Cyber Security best practices.

· ITIL Foundation qualification.

What We Offer

· Salary of £40,000 - £45,000, depending on experience.

· Company pension.

· Ongoing training and professional development.

· Opportunities for career progression.

· A supportive, friendly working environment.

· The opportunity to genuinely influence how our Service Desk operates.

· Free on-site parking.

· Regular team events.

Why Join RedBrick?

At RedBrick, we believe that great customer service starts with a great team. We invest in our people, encourage new ideas and empower our managers to make decisions that improve both the customer experience and the working environment.

If you’re passionate about leadership, customer service and delivering exceptional IT support, we’d love to hear from you.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

service delivery manager jobs in bourne, lin

MSP Service Desk Manager

Service Delivery Manager

Kitchen Manager

Service Delivery Manager

Transport Manager

Cleaning - Soft Service Manager

People Services Associate - Absence

Brand Marketing Manager - Based in either Grantham or York

Project Delivery Manager

Paraplanner

Regional Manager

Group Warehouse Manager

Outdoor & Large Scale (Commercial Events Manager)

Group Facilities Manager

Requirements Manager

Compliance Monitoring Manager

Technical Services Manager (Maternity cover)

Registered Manager

Team Manager

Operations Co-ordinator

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