Technical support team leader Work, Jobs in Bourne End, Hrt (with Salaries)

Onsite Technical Lead
ABACUS —London
- Full-time
- Azure
- Travel
- Financial services
- Annual leave
- Employee discount
Quick apply
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Management
- Administrative experience
- SQL
- Employee assistance programme
- Employee discount
NOC 3rd Line Technical Team Leader
Boxxe Group —Hemel Hempstead
- Analysis skills
- Communication skills
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Software troubleshooting
- Work from home
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Technical Support Lead
Climate X —London
- Hybrid work
- AWS
- APIs
- Communication skills
Quick apply
Customer Service Desk Shift Lead
VIRTUS Data Centres —West Drayton
- 12 hour shift
- Microsoft Office
- IT
- Communication skills
5d
Application Support Lead
Global Relay —London
- Hybrid work
Tech Enablement Lead (EMEA), WWFE - Technical Enablement
AWS EMEA SARL (UK Branch) —London
- Full-time
- Computer Science
- Sales
- Engineering
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Lead Technical Success Specialist - CCaaS
Sprinklr —London
- Full-time
- Computer Science
- Customer service
- Engineering
- Annual leave
8d
Lead Technology Consultant (Remote)
Dynatrace —Maidenhead
- Full-time
- Azure
- Oracle
- Computer Science
- Employee stock purchase plan
- Annual leave
Lead Technical Account Manager (EMEA)
Obsidian Security —London
- £113,000 - £125,000 a year
- Remote
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- Mentoring
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Deployment Lead
Taktile —London
- Full-time
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EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
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PLM Lead Analyst
Eaton —Slough
- Hybrid work
- Customer service
- Engineering
- Analysis skills
- Flexible schedule
System Engagement Lead
Gallagher Re —London
- Microsoft Office
- Driving
- SharePoint
- Employee stock purchase plan
- Life insurance

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Onsite Technical Lead

ABACUS -
London

Quick apply

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Windows Server
ConnectWise
TCP
Azure
Microsoft Exchange
DHCP
DNS
Mobile device management
VMWare
Financial services
TCP/IP
vSphere
Active Directory
Intune

Full job description

Job Summary:
As Technician of Site Services , you will be a member of a Client Support Pod with the core goal of delivering white glove technical service to your Pod's assigned client base. While your role's primary focus is to physically service clients in their offices and home offices, all members of the Pod must be based in our London office or client sites 5 days a week. All members of the Pod must be willing to respond to email tickets, phone calls, remote support sessions and other forms of remote support as requested by their manager.

As a contributing member of a Support Pod, you will spend your time collaborating and communicating with clients, colleagues, and 3rd parties to resolve technical issues and implement new technological devices and services.

Responsibilities:
• Provide best in class technical support to our clients primarily onsite and additionally via phone, email and remote.
• Support and install all hardware at client sites, including but not limited to: Abacus infrastructure, workstations, printers, and peripherals.
• Effectively communicate with both clients and peers ensuring timely responses to client tickets.
• Record all work activities in a timesheet in our ticketing system (ConnectWise).
• Be one of the primary onsite resource for the UK Support team and build relationships with UK client users. Home visits to set-up or troubleshoot client equipment when necessary.
• Must be able to multi-task client issues when applicable.
• Document technical issues and take ownership of escalating issues to the appropriate resource.
• Must be amenable to occasional travel.
• Must meet the minimum standard for personal key performance indicators.
• Must contribute to the overall success of team mandated goals and key performance indicators.
• Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Requirements (Must Have):
• Incredible sense of pride and passion for what you do and a desire to help your teammates.
• Must be neat, organised, energetic, and show initiative.
• Minimum 3 years' experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support.
• Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
• Experience with advanced hardware troubleshooting and the installation of core Networking equipment.
• Ability to lift and work with heavy equipment up to 25KG (such as a UPS).

Strong Technical Skills in the following areas:
• Create/Manage Active Directory accounts, groups & permissions
• Duo Security and other two factor authentication applications
• Microsoft Exchange Administration
• Azure Active Directory\Entra ID
• Troubleshoot hardware (video cards, USB & peripheral devices, Network appliances and drivers, etc.).
• Mobile device management technologies.
• Understanding of Networking fundamentals.
• VMware vSphere administration.
• Install, configure & manage print queues.
• Troubleshoot DNS, DHCP and TCP/IP issues.

Nice to Have:
• Managing or working in a multi-tenant environment.
• Experience working in Financial services.
• Microsoft certified.
• Ability to work through issues methodically.
• Experience administering Windows Server 2012 and above.
• Basic experience with policy management (Group Policy & Intune).

Schedule:
• Monday to Friday, 8 am to 5 pm.
• Out of hours on-call rotation for emergency onsite requirements.

Work Location:
• Based in Abacus UK office with visits to client offices.

The benefits package consists of:
• Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
• Gym discount
• Life insurance
• Comprehensive travel insurance for you and your family in line with scheme rules
• Confidential well-being and counselling support
• Competitive Compensation
• Contributory pension scheme
• Company events
• Private Medical and Dental Insurance

If you feel you have the necessary experience to go forward for this role, please apply now. We'd love to see your CV.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

technical support team leader jobs in bourne end, hrt

Onsite Technical Lead

Technical Support Team Lead

NOC 3rd Line Technical Team Leader

Technical Lead, Professional Services

Technical Support Lead

Customer Service Desk Shift Lead

Application Support Lead

Tech Enablement Lead (EMEA), WWFE - Technical Enablement

Lead Technical Success Specialist - CCaaS

Lead Technology Consultant (Remote)

Lead Technical Account Manager (EMEA)

Deployment Lead

EMEA Client Facing Technology Enablement Lead

PLM Lead Analyst

System Engagement Lead

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