Customer relations manager Work, Jobs in Bournemouth, Dor (with Salaries)

Compliance Support
OneDome —Bournemouth
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- Communication skills
Quick apply
Property Manager
Martin & Co Bournemouth —Bournemouth
- From £30,000 a year
- Full-time
- Customer service
- Maintenance
- Organisational skills
Quick apply
11d
Project Manager
Roke Manor Research Limited —Romsey
- Time management
Support Worker
Advance Housing and Support Ltd —Poole
- £13.33 an hour
- Weekend availability
- English
- Care plans
- Annual leave
- Employee assistance programme
Quality Control Team Leader
IMI Process Automation —Poole
Quick apply
Visitor Experience Manager
The Tank Museum —Bovington Camp
- £37,000 - £40,500 a year
- Full-time
- Hybrid work
- Customer service
- Project management
- IT
Quick apply
HR Advisor
Churchill Retirement PLC —Ringwood
- Full-time
- Microsoft Excel
- Management
- Microsoft Office
- Employee assistance programme
- Sick pay
Reception/Legal Assistant Support - Canford Cliffs Office
Kiteleys Solicitors Ltd —Poole
- £22,000 - £25,000 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
4d
HR Coordinator
Protect Line LTD —Bournemouth
- £30,000 a year
- Full-time
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
Security Advisor
Roke Manor Research Limited —Romsey
- Microsoft Office
- Travel
- Organisational skills
Quality Control Team Leader
IMI Plc - Legacy Precision —Poole
- Full-time
HR Business Partner
Associated British Ports —Southampton
- Management
- Customer service
- Human resources
11d
Technical Service Director
Tower Supplies —Poole
- Full-time
- Hotel
- Analysis skills
- Project management
- Free parking
- Employee assistance programme
Quick apply
Manufacturing Project Manager
Leonardo UK Ltd —Southampton
- £59,400 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Project management
- Continuous improvement
- Flexible schedule
- Referral programme
Warehouse Manager
Poole Bay Holdings Management Ltd —Poole
- £40,000 - £45,000 a year
- Full-time
- Management
- Analysis skills
- Continuous improvement
- Free parking
- Employee discount
Quick apply
Quality Control Team Leader
IMI plc —Poole
- Full-time
Operations Manager
WP Group —Southampton
- Full-time
- Computer literacy
- Administrative experience
- Continuous improvement
Quick apply
HR Business Partner
Snows Group —Southampton
- Full-time
- Microsoft Excel
- English
- Microsoft Office
11d
HR Advisor
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Management
- Human resources
- Communication skills
- Employee assistance programme
- Employee discount
11d
Credit Control Administrator
Fexco Property Services —Salisbury
- Full-time
- Microsoft Word
- Microsoft Excel
- Organisational skills
Quick apply

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Compliance Support

OneDome -
Bournemouth

Quick apply

Job details

Full-time
£25,000 - £30,000 a year

Qualifications

Microsoft Outlook
IT
Communication skills

Full job description

Title: Compliance Support

Dept: Compliance Reporting to: Head of Compliance

Hours of work: 5 days per week (37 hours)

Location: UK, Bournemouth - Hybrid (2 days per week)

Overall Responsibility:

To support the Head of Compliance (HOC) in providing assurance to Mortgage Intelligence Holdings (MIH) that Appointed Representatives (ARs) and internal departments adhere to the required regulatory standards set by the Financial Conduct Authority (FCA) in order to deliver good outcomes for our end customers.

Key Responsibilities to include:

Encourage and provide an initial point of contact where AR's and internal staff can seek advice and guidance on compliance related matters

Play a key role in contributing to the networks Consumer Duty obligations, considering these obligations in all actions and decisions that are taken

Liaise with all departments, including Business Assurance Managers (BAMs), Business Assurance Team (BAT) and Authorisations, to identify areas of customer and business risk that require amendment/improvement in compliance controls

Approve financial promotions for ARs and internal departments to ensure that they are clear to customers and in line with FCA rules

Review and approve prospective introducers to AR firms, considering the potential risks that they can pose to the business

Undertake Fitness & Propriety checks on AR firms, analysing the results to assess risk and put in place ongoing monitoring as appropriate

Undertake welcome calls to new network members introducing them to the compliance team and giving a brief oversight of requirements

Review AR Incentive Schemes annually and undertake monitoring of adherence to these as appropriate on a quarterly or six-monthly basis

Assist in provision of data for AR Regime monitoring as appropriate

Maintain, and update where required, appropriate materials in relation to compliance documentation. This includes compliance checklists, procedures and other compliance related forms

Consider the potential vulnerabilities of customers when providing input into the procedures, requirements and activities of the compliance team

Issue compliance bulletins as and when required

Keep abreast of all changes in the market and share appropriate information with the compliance team, BAMs, BAT and ARs

Produce and analyse management information to identify areas that may lead to poor customer outcomes. To include production of monthly and quarterly compliance data to assist Board Report production

Provide assistance with customer complaint management as required, including liaison with the complainant, ARs, PI insurers, solicitors and the Financial Ombudsman Service

Carry out ad hoc tasks as may be delegated to you by your line manager as required by the business

Requirements:

Qualifications

CeMap or equivalent qualification

Experience/knowledge

Good understanding of the FCA Mortgage and Insurance rules
Practical knowledge of the mortgage and insurance markets

Skills

Customer focussed outlook
Excellent oral and written communication skills
Excellent listening and observation skills
High level of accuracy and attention to detail
Strong IT skills and ability to analyse data

Personal Attributes

Professional approach and appearance
A confident but calm manner
Ability to manage time effectively and prioritise work within set timescales
Ability to handle difficult situations/circumstances and resolve issues in a timely manner
A flexible and adaptable attitude

Quick apply

Refine Your Search

customer relations manager jobs in bournemouth, dor

Compliance Support

Property Manager

Project Manager

Support Worker

Quality Control Team Leader

Visitor Experience Manager

HR Advisor

Reception/Legal Assistant Support - Canford Cliffs Office

HR Coordinator

Security Advisor

Quality Control Team Leader

HR Business Partner

Technical Service Director

Manufacturing Project Manager

Warehouse Manager

Quality Control Team Leader

Operations Manager

HR Business Partner

HR Advisor

Credit Control Administrator

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