Job Summary
We are seeking a proactive and people-focused Retail Sales Supervisor to lead the day-to-day operations of our retail shop and surrounding external areas. This role is central to delivering an exceptional customer experience while increasing sales performance and strengthening the charity’s brand presence.
You will oversee and support all individuals within the retail environment, including staff, service users, volunteers, customers, trade partners, and visitors. By fostering a welcoming, inclusive, and well-organised space, you will ensure that every interaction reflects the values and mission of the charity. Some weekend working on a rota basis is required.
Key responsibilities include managing and motivating the retail team, maintaining high visual and operational standards, and identifying opportunities to increase revenue and customer engagement. You will play a vital role in enhancing the overall customer journey, from first impression to point of sale, ensuring a positive and memorable experience.
A core part of this role is championing the charity’s mission—clearly communicating and promoting the connection between plant sales and the support of adult mental health through therapeutic horticulture. You will help translate this purpose into a compelling retail experience that resonates with customers and encourages ongoing support.
This is an excellent opportunity for someone who combines strong retail leadership skills with a genuine passion for community impact and wellbeing.
Main Responsibilities:
Shop
· Supervise, motivate and assign tasks to the retail team including Friends of the Charity
· Support our service users working in retail
· Create displays and good point of sales information
· Liaise with the Horticultural Co-ordinator to maintain, order and record stock levels in shop
· Liaise with the Horticultural Co-ordinator to identify new suppliers and work with existing suppliers and reps
Retail Area
· Top up of A-Z in partnership with nursery staff
· Create vibrant and seasonal plant displays
· Be readily available to assist customers and answer queries in person, via email and telephone
General
· Daily inspection of the retail area to maintain quality control and
stock levels, checking watering needs and identifying potential tasks for that day
· Maintain a safe working environment in accordance with Health and Safety law
· Develop our brand identity and ensure customers understand what we do, why and how their custom directly supports our charity
· Liaise with nursery staff to identify seasonal availability and to promote seasonal plants for sale as directed by the Nursery Supervisor
· Bring creative and imaginative solutions to help maximise sales throughout the year
· Assist with event preparation
· Attend staff meetings, training days and events which may be outside of normal hours
· Open and close the site at weekends
· Take responsibility for the nursery in the absence of senior staff
· Adhere to Plants and Minds Policies
Service Users
· Awareness of the needs of our service users and their welfare.
· Understanding of Professional Boundaries
· Provide meaningful work in the retail area and support, direct, supervise
and encourage learning and skill development and report back to the nursery manager about their progress.
ESSENTIAL SKILLS
· Strong communication, motivational and people skills
· Demonstrated managerial or supervisory retail experience, ideally with a
non-corporate organisation and able to lead a team of people with varied abilities and experiences
· Strong customer service and complaint handling skills
· The ability to interact with a huge diversity of people including service users, volunteers, staff, public and trade customers and visitors.
· Be an optimistic and positive person who can see opportunities and is not easily discouraged
· Attention to detail
· Ability to multi-task, prioritise and problem solve
· Financial understanding and accountability of the retail area
· Plant knowledge, horticultural retail or nursery experience
· Has an empathetic approach and a keen interest in mental health and wellbeing
· Willingness to learn
· To have an overall understanding of the charity and their role within it
DESIRABLE SKILLS
· Experience or interest in mental health
· Full UK Driving Licence and own transport
Pay: £28,200.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Sick pay
Experience:
- Horticulture: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
