Head of customer service Work, Jobs in Bournemouth, Eng (with Salaries)

Client Success Coordinator
Testlink —Poole
- From £26,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
Quick apply
Area Care Manager
Helping Hands —Poole
- £55,000 - £60,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant
Admiral Slots —Bournemouth
- £12.95 an hour
- Weekend availability
Quick apply
Administrator
Shoots Training —Bournemouth
- £12.72 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
4d
Admissions Officer
The White House School —Poole
- £25,000 - £26,000 a year
- Bachelor's degree
- In-person
- School
- Free parking
Quick apply
6d
Supervisor
Admiral Slots —Poole
- £13.65 an hour
- Weekend availability
Quick apply
Relief Supervisor
Admiral Slots —Bournemouth
- £12.95 - £13.45 an hour
- Weekend availability
Quick apply
Matchday Welfare Team (Casual)
AFC Bournemouth —Bournemouth
- Working with children
- Communication skills
2h
IT Service Delivery Specialist
McCarthy & Stone —Bournemouth
- Up to £30,000 a year
- Full-time
- Organisational skills
- IT
- In-person
- Employee assistance programme
Quick apply
Customer Support Executive
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
10d
Accounts Manager
Woodmace Concrete Structures Limited —Poole
- £40,000 a year
- Full-time
- Hybrid work
- Accounting
- In-person
- Communication skills
- Free parking
Quick apply
Support General Manager
Daish's Group —Bournemouth
- Maintenance
- Hotel
Quick apply
Compliance Support
OneDome —Bournemouth
- £25,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- IT
- Communication skills
Quick apply
Golf Club Manager - Bulbury Woods Golf Club
Hoburne —Poole
- £45,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee assistance programme
- Employee discount
Recruitment Partner
Protect Line LTD —Bournemouth
- £35,000 - £40,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Re-let Maintenance Manager
DWP Housing Partnership —Bournemouth
- £40,000 - £42,000 a year
- Full-time
- Maintenance
- Leadership
Quick apply
11d
Assistant Property Consultant
McCarthy & Stone —Bournemouth
- Full-time
- Sales
- Customer service
- IT
Quick apply
10d
Telesales Executive
Total —Southampton
- £22,000 - £75,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Referral programme
Quick apply
10d
Learning and Development Co-ordinator
Hobbycraft —Christchurch
- £25,000 a year
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
6h
Operations Director
Churchill Retirement PLC —Ringwood
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
10d

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Client Success Coordinator

Testlink
Poole

Quick apply

Job details

Permanent | Full-time
From £26,000 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Sales support
Driving Licence
Microsoft Excel
Customer service
Project coordination
Microsoft Office
Driving
Communication skills

Full job description

Client Success Coordinator

Location: Head Office, Poole
Full-time | 37.5 hours per week

About the Role

We’re looking for a highly organised and customer-focused Client Success Coordinator to join our operations team. This is a dynamic role at the heart of our business, where you’ll play a crucial part in delivering outstanding service to our clients while ensuring operational excellence.

You’ll be the link between customers, suppliers, and internal teams—driving performance, managing service delivery, and ensuring we consistently meet our KPIs and SLAs. If you thrive in a fast-paced environment and enjoy juggling multiple priorities, this is a fantastic opportunity to make a real impact.

What You’ll Be Doing

Customer & Service Delivery

Act as a key point of contact for customer queries, delivering timely and professional responses
Coordinate customer orders and service requests efficiently
Build strong relationships with clients, suppliers, and third-party providers
Manage and resolve escalations with a calm, solution-focused approach
Support and contribute to customer service reviews

Performance & Reporting

Produce daily, weekly, and monthly operational reports
Develop dashboards and track key performance metrics
Monitor KPIs and SLAs, proactively identifying risks
Provide insight and analysis to support decision-making
Support continuous improvement initiatives through data-led recommendations

Operations & Project Coordination

Coordinate internal projects to ensure successful delivery against contractual commitments
Track progress and ensure deadlines are met
Monitor field performance, stock accuracy, and operational metrics

Inventory & Financial Coordination

Manage inventory and stock movements
Coordinate stock planning to support business needs
Liaise with suppliers, raise purchase orders, and resolve queries
Support billing processes and assist with financial queries

What We’re Looking ForExperience

Background in Customer Service, Sales Support, Account Management, Project Coordination, or Operations
Proven ability to manage customer and supplier relationships
Experience working in a KPI- or SLA-driven environment

Skills & Knowledge

Strong Microsoft Office skills (particularly Excel at intermediate/advanced level)
Excellent communication and stakeholder management skills
Analytical and detail-oriented mindset
Highly organised with strong multitasking abilities

Personal Attributes

Proactive and self-motivated
Calm under pressure with a problem-solving mindset
Adaptable and able to manage changing priorities
Results-driven with a strong focus on customer satisfaction

Why Join Us?

Be a key part of a collaborative, fast-paced operations team
Work in a role where your input directly impacts customer success
Opportunities to develop your analytical, operational, and project coordination skills
A supportive environment that values initiative and continuous improvement

Interested?

If you’re ready to take the next step in your career and thrive in a role where no two days are the same, we’d love to hear from you.

Pay: From £26,000.00 per year

Benefits:

Company pension
Free parking
On-site parking

Experience:

Sales support: 1 year (required)
Microsoft Excel: 3 years (required)
Customer service: 1 year (required)

Licence/Certification:

Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in bournemouth, eng

Client Success Coordinator

Area Care Manager

Customer Service Assistant

Administrator

Admissions Officer

Supervisor

Relief Supervisor

Matchday Welfare Team (Casual)

IT Service Delivery Specialist

Customer Support Executive

Accounts Manager

Support General Manager

Compliance Support

Golf Club Manager - Bulbury Woods Golf Club

Recruitment Partner

Re-let Maintenance Manager

Assistant Property Consultant

Telesales Executive

Learning and Development Co-ordinator

Operations Director

I want to receive the latest job alerts for head of customer service in bournemouth, eng

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