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Coffee Operations Manager

Farmer J -
London

Quick apply

Job details

Full-time
£55,000 - £60,000 a year
5 days ago

Benefits

Cycle to work scheme
Discounted or free food
Employee assistance programme
Employee discount

Qualifications

Sourcing
Coffee experience
IT

Full job description

Farmer J – Coffee Operations Manager

Do you “give a fork” about what you do? Do you love great food? Then this is for you!

We’re looking for a highly knowledgeable and detail-oriented Coffee Operations Manager to join the Farmer J farm-ily!

Drinks are one of Farmer J’s highest-potential categories – commercially, creatively and as part of the customer experience. We’re hiring a Coffee Operations Manager to own the entire programme end-to-end: coffee, hot drinks, cold drinks, smoothies, juices and seasonal launches. You’ll be responsible for the product, the training, the quality and the commercial performance of every drink served across our estate.

This is a senior, hands-on role. Coaching teams, visiting shops and leading from the front are an essential part of this role. You’ll set the standard for what a Farmer J drink looks, tastes and feels like – and then make sure that standard shows up in every site, every day.

What you’ll be doing as our Coffee Operations Manager:

Own the full drinks range across coffee, hot drinks, cold drinks, smoothies, juices and seasonal beverages. This includes both barista-made drinks and retail drinks

Lead all seasonal drinks launches, aligned to the food menu calendar

In partnership with the Commercial Director, select suppliers and partnerships – roasters, milks, syrups, juice bases and equipment partners

Maintain an active innovation pipeline informed by global trends, customer insight and competitor benchmarking

Set drinks quality standards across every site in the UK

Design and roll out barista and front-of-house training programmes, in partnership with L&D team

Build SOPs, recipe cards, calibration protocols and audit frameworks

Own the drinks KPIs: customer feedback, revenue, mix, margin and attachment rates across all sites

Set pricing strategy in collaboration with the Head of Operations and Finance

Report weekly on drinks performance with clear actions to grow the category

Specify and standardise drinks equipment across the estate

Support new shop openings (NSOs), ensuring coffee areas are fully operational, correctly set up, and teams are trained and capable from day one.

Manage supplier service contracts and maintenance schedules

Ownership of coffee machine settings and performance

Our new Coffee Operations Manager will have:

Significant experience leading a drinks or coffee programme in a multi-site hospitality business (15+ sites)

Deep coffee expertise – sourcing, roasting, extraction, equipment and barista craft to a high standard

Track record of developing and launching drinks products that have driven measurable revenue growth

Experience building and scaling training programmes across geographically distributed teams

Strong commercial acumen – comfortable reading a P&L and knowing which levers to pull

Hands-on operator with the energy for regular site visits, bar work and team coaching

Background in fast-casual, premium QSR or speciality coffee

US market experience, or appetite to support our New York site and US expansion, a bonus!

Strong supplier network across the UK coffee and drinks industry

Experience launching cold and seasonal beverage ranges

What's in it for our Coffee Operations Manager?

Competitive salary, £55,000 - £60,000 per annum, plus bonus scheme.

Daily food and drink allowance during shifts.

50% discount across all our restaurants when off duty.

You will never work on your birthday, and you will be paid for it!

31 days holiday per year, including bank holidays, and increasing with length of service

Medicash – subsidised healthcare cash plan

Employee Assistance Programme by Hospitality Action

Green commute – cycle scheme.

A great opportunity to grow as we continue to grow!

Why Farmer J

We make good food that’s good for you, and is never boring. Whatever we do, we do it boldly. Working to achieve greatness but always maintaining humility. We’re a growing brand with big ambitions – if you want to be part of this, then apply today!

INDHEADOFFICE

Quick apply

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