Training centre manager Work, Jobs in Bow Brickhill, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
5d
Retail Deputy Store Manager
poltronesofà —Milton Keynes
- £29,000 - £40,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Education Centre Manager
Explore Learning —Welwyn Garden City
- £31,250 - £33,750 a year
- Full-time
- English
- In-person
- Leadership
- Employee discount
- Referral programme
Area Sales Manager
Dawsongroup —Milton Keynes
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Client Relationship Manager
Churchill Group —Broughton
- Management
- Bachelor's degree
- Driving
- Employee discount
- Sick pay
Quick apply
Assistant Centre Manager
The Tyre Store Ltd T/a Just Tyres. —St. Neots
- Weekend availability
- Management
- Sales
- Customer service
- Store discount
- Employee discount
Quick apply
Customer Service Agent
Northgate Vehicle Hire —Milton Keynes
- £28,734 a year
- Customer service
- Employee discount
Quick apply
5d
HR Assistant
AJM Healthcare —Milton Keynes
- Part-time
- Management
- English
- Travel
- Annual leave
- Employee assistance programme
Quick apply
6h
Care Coordinator
Care Is Central —Dunstable
- £14.70 an hour
- Part-time
- Management
- In-person
- Care plans
- Paid training
- Health & wellbeing programme
Quick apply
Assistant Manager
The Tyre Store Ltd T/a Just Tyres. —Milton Keynes
- Full-time
- Management
- Customer service
- Maintenance
Quick apply
2d
Customer Service Assistant Manager
Warner Bros. Discovery —Leavesden Green
- Weekend availability
- Management
- IT
- Communication skills
12d
School Business Manager
Tove Learning Trust —Milton Keynes
- £48,226 - £59,052 a year
- Full-time
- Bachelor's degree
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Lifecycle Project Manager
Serco Group —High Wycombe
- £60,000 - £65,000 a year
- Full-time
- Project management
- No degree
- Communication skills
- Employee assistance programme
Senior HSE & Training Manager
Atlas Workplace Services —Milton Keynes
- £55,000 - £60,000 a year
- Microsoft Word
- Microsoft Excel
- Analysis skills
Quick apply
Business Continuity Manager
East West Rail —Milton Keynes
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Sales Assistant
Topps Tiles —Bletchley
- £10.85 - £12.71 an hour
- Weekend availability
- Sales
Service Manager
SunbeltRentals —Dunstable
- Computer literacy
- Microsoft Office
- Organisational skills
- Annual leave
Quick apply
13d
Dialler Manager
Step Change Outsourcing —Stevenage
- £32,877.60 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
- Annual leave
Quick apply
14d
Training Centre Manager
M O'Brien Plant Hire —St Albans
- Computer skills
- School
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
4d

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training centre manager jobs near bow brickhill, bkm

Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
5 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

training centre manager jobs in bow brickhill, bkm

Service Delivery Manager

Retail Deputy Store Manager

Education Centre Manager

Area Sales Manager

Client Relationship Manager

Assistant Centre Manager

Customer Service Agent

HR Assistant

Care Coordinator

Assistant Manager

Customer Service Assistant Manager

School Business Manager

Lifecycle Project Manager

Senior HSE & Training Manager

Business Continuity Manager

Sales Assistant

Service Manager

Dialler Manager

Training Centre Manager

Chief Information Officer

I want to receive the latest job alerts for training centre manager in bow brickhill, bkm

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