Customer experience team manager Work, Jobs in Bowdon, Chs (with Salaries)

Digital CRM Manager - Temporary
Cotton Traders —Altrincham
- Temporary
- CRM software
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
14d
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Sales Ledger Clerk
Warner House —Altrincham
- £28,500 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Free parking
- Employee discount
Quick apply
6d
Digital Marketing Account Manager
Add People —Altrincham
- £25,000 - £27,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Communication skills
Quick apply
Transport Administrator
Buffaload Logistics ltd —Crewe
- Up to £31,740.70 a year
- 12 hour shift
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Customer Experience Manager
Portus Supported Housing —Manchester
- £41,700 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Free parking
Quick apply
2d
Contact Centre Executive
Hillview Finance Limited —Salford
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Annual leave
Quick apply
Hire Desk Team Leader
Hire Safe Solutions Ltd —Runcorn
- From £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Senior Customer Resolution Officer
Your Housing Group —Warrington
- £34,000 - £36,000 a year
- Full-time
- Remote
- Management
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
4d
Front of House Manager
Tanglewood Care Services —Trafford
- £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Referral programme
Quick apply
5d
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Customer Liaison Manager
Solus Accident Repair Centres —Warrington
- £30,000 - £40,000 a year
- Full-time
- Remote
- Employee discount
Assistant General Manager-Experience & Innovation
Metropolitan Council —Heywood
- £165,339.20 - £330,678.40 a year
- Full-time
- Management
- Master's degree
- Administrative experience
- Employee assistance programme
- Life insurance
Customer Experience Representative
IMS Euro Ltd —Cheadle Heath
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
1d
Dispatcher
Menzies Aviation —Manchester Airport
- Part-time
- Communication skills
6d
People Development & Experience
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
12d
Customer Care Agent
ABM —Manchester Airport
- Full-time
- Customer service
- Communication skills
Operational People Manager
Financial Ombudsman Service —Manchester
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
7d
Deputy Manager
ELEVATE WORKFORCE —Manchester
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Management
- Supervising experience
- Organisational skills
- Free parking
- Relocation assistance
Quick apply
12d
Customer Support Administrator (Weekends & Monday)
Property Perspective —Altrincham
- From £12.50 an hour
- Overtime
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
23h

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customer experience team manager jobs near bowdon, chs

Digital CRM Manager - Temporary

Cotton Traders -
Altrincham

Quick apply

Job details

Temporary | Full-time
14 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

CRM software
Software deployment
Marketing

Full job description

Digital CRM Manager – Temporary

Altrincham, WA14 5NL

37.5 hours per week, Monday to Friday

Competitive salary plus excellent benefits

The Opportunity

We're looking for a Digital CRM Manager who will play a vital role in the shaping and delivery of the outbound Digital CRM agenda to meet customer, commercial and business objectives. With customer at heart, you will lead end to end implementation of Digital CRM campaigns, as well as refining reach and communications channels in line with customer segmentation, online and offline marketing strategies; ensuring seamless journey through offline and digital CRM channels, driving customer engagement and maximising sales per customer.

You will be instrumental in devising push-outbound contact strategies and communications plans to encourage customer longevity underpinned by opt-in growth. You act with an agile, adaptable and fail-fast digitally led mentality continually seeking the next opportunity for continuous marginal gain; always with a can-do attitude and with attention to detail.

This role is offered on a temporary basis, to cover a period of maternity leave.

Key Responsibilities

Lead the delivery of UK and International Digital CRM campaigns across Email, SMS, Push, Mobile Inbox and CRM Ads to achieve revenue and trading targets.
Own end-to-end CRM campaign execution, including behavioural triggers, customer journeys, segmentation and deployment across marketing platforms. Be the expert for technical execution, developing and maintaining journeys, logic, and campaign set up
Monitor campaign performance, delivering insights, optimisation recommendations and weekly trading updates to senior stakeholders.
Develop seasonal CRM contact strategies and communication plans to maximise customer engagement and commercial performance. Work across team to ensure alignment with seasonal trading calendar and branding strategies
Partner with Planning & Trading and Customer Intelligence teams to support campaign budgeting, forecasting and performance analysis.
Manage CRM campaign quality, deliverability and sender reputation to maximise performance and ROI.
Lead and support the CRM Executive, ensuring high standards of campaign execution, testing and continuous development.

Customer Marketing

Be the product owner for the customer marketing channel platform and act as first line knowledge centre for all campaign types, targeting, tracking and reporting features
Lead in the management of 3rd party supplier relationships to deliver strategic goals
Maintain an awareness of industry and competitor Digital CRM platform developments and emerging/disruptive technologies that support the path to conversion
Contribute to development of strategies for driving customer email, mail, SMS and push channel opt-in on all applicable digital touchpoints across the customer conversion funnel, and offsite where applicable to ultimately drive customer engagement, longevity and lifetime value

Campaign Testing and Optimisation

Lead the Digital CRM testing strategy, prioritising and delivering tests with the greatest commercial impact.
Analyse test performance, providing insights and recommendations to optimise future CRM activity. Present testing outcomes, commercial impact and recommendations to senior stakeholders
Support CRM-related app initiatives by scoping, testing and implementing new customer communication opportunities

Ideal Candidate Profile

We’re passionate about finding someone who brings a blend of experience, curiosity, and drive. Our ideal candidate will:

5+ years of Digital CRM experience, ideally within a fast-paced, omnichannel retail environment
Working knowledge of customer marketing platform, segmentation and email content personalisation tools
Demonstrate a strong attention to detail and the ability to work with agility and accuracy.
Manage internal key stakeholders (up, down and sideways) and wider team relationships. Support Head of CRM and fellow marketing team peers to drive digital, customer and business growth agenda

Why Cotton Traders?

Cotton Traders is a British clothing retailer established in 1987 by England Rugby legends Fran Cotton and Steve Smith. Driven by growing online and catalogue platforms, we also have 90 stores across England, Scotland and Wales and employee 800 people across the country. Our vision and our values are what make us unique and are deeply ingrained in everything we do here at Cotton Traders. Our people are part of the fabric that makes us what we are, and when you’re as passionate about your people as we are, job satisfaction and career progression come hand in hand.

What’s in it for you?

As well as contributing to our continued success, we offer excellent benefits that help make Cotton Traders a great place to work. These include:

25 holiday days rising to 30 days, plus bank holidays

Holiday purchase scheme

50% staff discount

‘Your CT’ benefits, reward and recognition programme

Health plans

Employee assistance programme

Pension scheme

#INDMGR

Quick apply

Refine Your Search

customer experience team manager jobs in bowdon, chs

Digital CRM Manager - Temporary

Telesales Team Manager - Customer Loyalty

Sales Ledger Clerk

Digital Marketing Account Manager

Transport Administrator

Customer Experience Manager

Contact Centre Executive

Hire Desk Team Leader

Senior Customer Resolution Officer

Front of House Manager

Customer Experience Team Manager

Customer Liaison Manager

Assistant General Manager-Experience & Innovation

Customer Experience Representative

Dispatcher

People Development & Experience

Customer Care Agent

Operational People Manager

Deputy Manager

Customer Support Administrator (Weekends & Monday)

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