Group leader Work, Jobs in Bowthorpe, Nfk (with Salaries)

Contact Centre Team Manager - Customer Service
Careline365 —Norwich
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Employee assistance programme
Assistant General Manager
Burhill Group Limited —Norwich
- £34,234 a year
- Full-time
- Hospitality
2d
Operational Analyst - Contact Centre
Careline365 —Norwich
- £45,000 - £60,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- SQL
- Maths
- Free parking
- Employee assistance programme
Holiday Club Camp Coach
Pilot IMS —Norwich
- £75 a day
- Temporary
- Working with children
- Mentoring
- In-person
Quick apply
1d
Supervisor
Quasar lasertag —Norwich
- Part-time
- Hospitality
- Sales
- Supervising experience
- Store discount
- Employee discount
Quick apply
Contact Centre Team Manager - Sales
Careline365 —Norwich
- £30,000 - £35,600 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Microsoft Office
- Free parking
- Employee assistance programme
Operations Administrator
HCR —Norwich
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
General Manager - New Club Opening
Slazenger Padel Clubs —Norwich
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Quick apply
7d
Assistant Club Manager - New Club Opening
Slazenger Padel Clubs —Norwich
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
7d
VacancyTitle: Customer & Community Engagement Manager
Northumbrian Water/Essex & Suffolk Water —Lowestoft
- £54,230 - £63,700 a year
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
5d
Team Member
Hollywoodbowlgroup —Norwich
- £12.71 - £13.21 an hour
- Part-time
- Bar
- Employee discount
8d
Porter
Chartwells —Thorpe Hamlet
- £15.03 an hour
- Customer service
- Restaurant
Chief Procurement Officer (CPO)
The AF Group Ltd. —Norwich
- Full-time
- Hybrid work
- Bachelor's degree
- Financial services
- In-person
- Free parking
- Employee discount
Quick apply
14d
Team Leader
KFC —Norwich
- £13.50 an hour
- Full-time
- Restaurant
- Employee discount
Property Services Projects Manager
Aspect Group Services Ltd —Wymondham
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Management
- Maintenance
- Health & wellbeing programme
- Life insurance
Quick apply
Support Officer
Norwich City Council —Norwich
- £32,597 - £35,412 a year
- Call to connect
- IT
- Annual leave
19h
Picker
Booker Group —Norwich
- Employee assistance programme
- Employee discount
Quick apply
8d
Bartender
Be At One —Norwich
- Up to £13.04 an hour
- Part-time
- Employee discount
Quick apply
13d
Finance Administrator
SaxonAir Charter Limited —Norwich
- £13.45 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- No experience needed
- Health & wellbeing programme
Quick apply
3d
Enforcement Agent - Norwich
Jacobs Enforcement —Norwich
- From £27,000 a year
- Full-time
- Leadership
- Negotiation
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
6d

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Contact Centre Team Manager - Customer Service

Careline365 -
Norwich

Apply Now

Job details

Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
Flexible schedule
On-site parking

Qualifications

Customer service
Microsoft Office
Analysis skills
Continuous improvement
Team management
Leadership
Communication skills
Office experience

Full job description

CONTACT CENTRE TEAM MANAGER - (CUSTOMER CARE)

Lead with Purpose. Inspire Exceptional Service at Careline365.
Are you ready to guide a dynamic customer services team delivering critical support at the heart of modern telecare?

Careline365 is seeking a dedicated Customer Services Team Manager to champion service excellence, motivate a high‑performing team, and ensure every client interaction is handled with empathy, efficiency, and professionalism. If you're a people‑first leader who thrives in a fast‑paced, tech‑enabled environment, this is your opportunity to make a real impact and shape the future of customer care at Careline365.

️Hours: 37.5 hours per week

Shift pattern: 5 days per week, flexible hours between 8:00 and 20:00 across Monday to Sunday

Salary: up to £32,000 per annum, depending on experience, plus up to £250 monthly bonus

Location: Norwich - Hybrid (minimum 3 days per week in the office)

Training: Full-time in the office for the initial period

Start Date: 29th June/6th July 2026

️Please note that this role is subject to pre‑employment screening, including basic DBS checks and two years of referencing. All screening must be completed prior to your start date, which may result in the start date being adjusted.

Perks:

233 hours holiday per annum, rising to 248 hours with length of service. This includes bank holidays that you will work if rota'd
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 3% Company matched
Free on-site parking

WHAT WE ARE LOOKING FOR

We’re seeking a dynamic and experienced leader to join our team, someone who thrives in a fast-paced, customer-focused environment and is passionate about delivering exceptional service. The ideal candidate will bring a blend of operational expertise, technological insight, and a people-first mindset.

️Essential Criteria

Leadership Experience: Proven track record of managing teams in customer service or operations-focused settings.
Operational Excellence: Skilled in overseeing day-to-day operations, driving performance improvements, and achieving business goals.
Customer Focus: Strong commitment to customer satisfaction, with the ability to resolve issues efficiently and empathetically.
Communication: Excellent verbal and written communication skills, capable of engaging effectively with clients, staff, and senior stakeholders.
Technical Proficiency: Basic proficiency in Microsoft Office.
Team Management: Ability to motivate, develop, and manage a diverse team.

Desirable Criteria

Industry Experience: Background in contact centre environments, ideally within telecare, healthcare, or technology-driven services. Experience managing an outbound team with KPIs and AHTs.
Advanced Office Skills: Enhanced expertise in Microsoft Office tools.
Technology Familiarity: Understanding of telecare platforms and digital health technologies.
Genesys Platform Knowledge: Experience with Genesys, including configuration, performance monitoring, and troubleshooting to boost team productivity and service delivery.
Analytical Skills: Strong problem-solving abilities and a focus on continuous improvement.
Regulatory Awareness: Understanding of GDPR, healthcare compliance, and best practices in telecare services.

THE ROLE

The Team Manager will oversee a dynamic team responsible for delivering high‑quality telecare services to our clients. You will ensure the smooth day‑to‑day operation of the team, monitor performance, and maintain the high service standards expected in a fast‑paced, technology‑driven environment. This role involves both leadership and hands‑on support to ensure our services run effectively and that clients receive outstanding care, reassurance, and timely resolution of any issues or complaints.

Key Responsibilities

Team Leadership & Development
Inspire, coach, and support a collaborative team; set clear expectations; and enable personal and professional growth through regular feedback, coaching, and training.

️ Operational Excellence
Drive efficient service delivery, monitor KPIs and quality metrics , manage workflows, and ensure consistent adherence to operational standards and best practices.

Client Satisfaction & Complaint Resolution
Champion positive client experiences by ensuring all interactions are empathetic, timely, and professional. Lead the resolution of complaints and complex queries ️, using feedback to identify improvements and prevent recurrence.

Technology Integration
Oversee digital systems and platforms, support updates or changes, and ensure the team is confident and capable in using technology to deliver high‑quality service.

Compliance & Reporting
Ensure full compliance with regulatory requirements, safeguarding standards, and internal policies. Produce clear, insightful reports for senior leadership to support continuous improvement.

Client Retention & Relationship Care
Strengthen client trust and loyalty by ensuring consistent service quality and acting on client feedback to enhance the overall experience .

READY TO APPLY

If you are interested in this role please upload your CV and answer a few questions about yourself!

OTHER INFORMATION

This is an exciting time at Careline365 part of the Appello group - we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.

We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.

If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.

Apply Now

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