Group leader Work, Jobs in Box, Wil (with Salaries)

Customer Services Team Leader
Bath and North East Somerset Council —Bath
- £19.81 - £21.14 an hour
- Management
- Customer service
- Leadership
7d
AWG Team Leader
Cereal Partners Worldwide —Staverton
- £53,250 a year
- 12 hour shift
- Leadership
6d
Quality and Compliance Manager
Executive Jet Support Ltd —Chippenham
- Full-time
- In-person
- Free parking
- Employee assistance programme
Quick apply
Inclusive Education Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Full-time
- University
- Annual leave
- Employee discount
6d
Team Leader
Sonderwell —Bradford-on-Avon
- £20.55 an hour
- Communication skills
- Employee assistance programme
- Employee discount
6d
Performance Services Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- University
- Continuous improvement
- Leadership
- Annual leave
- Employee discount
9d
Patient and Public Involvement and Engagement (PPIE) Coordinator
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- Administrative experience
- Project management
- University
- Annual leave
- Employee discount
7d
Head of Placements & Engagement
University of Bath —Bath
- £47,389 - £56,535 a year
- Full-time
- University
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
Department Operations Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- University
- Annual leave
- Employee discount
11d
Executive Assistant to the Senior Leadership Team
The Carers' Centre —Bath
- £18,715.46 a year
- Part-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
14d
Group Coordinator
Buro Happold —Bath
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
12d
SME Relationship Manager
Lloyds Banking Group —Bath
- Full-time
- Hybrid work
- Communication skills
- Banking
- Negotiation
10d
Residential Services Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- University
- Annual leave
- Employee discount
5d
Branch Manager - Chippenham
GoldUnion Nexus —Chippenham
- £30,000 - £60,000 a year
- Full-time
- No experience needed
- Financial services
- In-person
- Paid training
- Annual leave
Quick apply
6d
HAF Camp Coach
PH Camps —Melksham
- £14.50 an hour
- Part-time
- Childcare
- Working with children
- Organisational skills
- Annual leave
Quick apply
Business Support Officer
Bath and North East Somerset Council —Keynsham
- £13.69 - £14.35 an hour
- Call to connect
- Hybrid work
- Customer service
10d
Research Assistant
University of Bath —Bath
- £31,236 - £37,694 a year
- Full-time
- Master's degree
- University
- Bachelor's degree
- Annual leave
- Employee discount
Security Officer (Campus Incident and Emergency response)
University of Bath —Bath
- £35,578 - £40,469 a year
- Overtime
- Customer service
- University
- Computer skills
- Annual leave
- Employee discount
7d
Cadet Group Lead
St John Ambulance —Chippenham
9d
Youth Club Leader / Assistant Lead Youth Worker (2h45 a week)
4Youth (South West) —Melksham
- £13.45 - £14.45 an hour
- Part-time
- Social media management
- Working with children
- Mentoring
- Free parking
Quick apply
11d

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Customer Services Team Leader

Bath and North East Somerset Council -
Bath

Apply Now

Job details

£19.81 - £21.14 an hour
7 days ago

Qualifications

Management
Customer service
Performance management
Leadership

Full job description

At Bath & North East Somerset Council we have one overriding purpose to improve people’s lives.

Are you an experienced people manager with a passion for developing teams and delivering top-notch customer service?

Do you thrive in a fast-paced environment where you’re leading, coaching and performance-managing day to day?

If so, we’ve got the perfect opportunity for you!

We’re on the lookout for a Customer Services Team Leader to join our dynamic team. You’ll be at the heart of our customer-facing operations, leading a talented group of colleagues who support residents across multiple access points. From libraries to community hubs, you’ll help shape the way we deliver services that really make a difference.

What You’ll Be Doing:

Leading, coaching and inspiring your team to be the best they can be.
Supporting your team to deliver excellent, customer-focused service.
Managing workloads, reprioritising where needed to respond to emerging issues or demands
Working collaboratively with all Customer Services teams to deliver a truly joined up service across all our locations.
Managing performance, supporting development, and keeping morale higheven during times of change.
Handling recruitment, onboarding and induction like a pro.
Making sure our customersespecially those who are vulnerableget the support they need, when they need it.
Driving service improvements and spotting opportunities to make things better, faster, and more efficient.
Collaborating with other teams and partners to keep things running smoothly.

What We’re Looking For:

Significant, proven experience in people managementincluding coaching, performance management, absence management and developing individuals to build a high-performing team.
A strong background in customer service
A great communicator who can represent the service in internal and external forums.
A strategic thinker who can turn data into action and align team efforts with wider organisational goals.
Someone who genuinely cares about people and wants to improve lives.

Library experience is not necessarywe’re looking for strong customer service leadership and people management skills, and we’ll support you to learn the library environment.

Please note: this role requires previous people management experience. If you have not managed staff (including performance, absence and development), please do not apply.

Where will you be working?

This is a customer-facing role based primarily at Bath Central Library. You’ll need to be flexible to work across all our Customer Services teams and locations when required (including the Contact Centre), supporting service delivery wherever demand is highest.

Please note: this is not a hybrid or remote working position.

Why join us?

You’ll be part of a supportive leadership cluster where collaboration and continuous improvement are the norm. We care about our people, our residents, and the communities we serveand we’re looking for someone who shares that ethos.

We live by our values:

Boldness We’re not afraid to try new things.
Empowerment We trust our people to make decisions.
Support We’ve got each other’s backs, and we’re here to support our customers.
Transparency We’re open, honest, and always learning.

If you’re ready to lead with purpose and make a real difference to people’s lives, we’d love to hear from you!

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Natasha Powell, Customer Services Operations Manager by email: [email protected].

Interview date: Week Commencing 6th July 2026

No Agencies, Please.

Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council’s at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible.

About Bath and North East Somerset Council.

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services.

Why Bath and North East Somerset Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to https://jobsandcareers.bathnes.gov.uk/why-work-us/our-benefits

At Bath and North East Somerset Council we have one overriding purpose to improve peoples lives. Find out more about our values at https://jobsandcareers.bathnes.gov.uk/why-work-us/our-values

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at https://beta.bathnes.gov.uk/equality-and-diversity

We are a Disability Confident Employer find out more at https://shorturl.at/ajrsW

The Council is committed to having a diverse and inclusive workforce. Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced/Basic DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.

Apply Now

Refine Your Search

group leader jobs in box, wil

Customer Services Team Leader

AWG Team Leader

Quality and Compliance Manager

Inclusive Education Officer

Team Leader

Performance Services Manager

Patient and Public Involvement and Engagement (PPIE) Coordinator

Head of Placements & Engagement

Department Operations Manager

Executive Assistant to the Senior Leadership Team

Group Coordinator

SME Relationship Manager

Residential Services Manager

Branch Manager - Chippenham

HAF Camp Coach

Business Support Officer

Research Assistant

Security Officer (Campus Incident and Emergency response)

Cadet Group Lead

Youth Club Leader / Assistant Lead Youth Worker (2h45 a week)

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