Retentions advisor Work, Jobs in Bracknell, Brk (with Salaries)

Member Advisor
Lifetime Legal Ltd —Wokingham
- £28,500 - £33,500 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Free parking
- Store discount
Quick apply
1d
Membership Advisor / Trainers
Anytime Fitness —London
- £13.75 - £15.00 an hour
- Part-time
- CRM software
- Spanish
- Sales
Quick apply
Head of Regional Service
Chubb Fire & Security —Thames Valley
- £41,228.04 - £65,000.00 a year
- Full-time
- Hybrid work
- Management
- Team management
- Contracts
- Free parking
- Store discount
Quick apply
In-house Talent Advisor
QinetiQ —Farnborough
- Full-time
- In-person
- Tax experience
- Employee discount
Regional Account Manager
TD Synnex —Bracknell
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Microsoft Office
- Annual leave
Apprentice Customer Service Advisor
TrustFord —Middlesex
- Hotel
- Annual leave
- Employee discount
14d
Telesales Account Manager - Belfast / Remote
Yell Ltd —Reading
- £29,000 a year
- Full-time
- Remote
- Sales
- Communication skills
- Employee assistance programme
- Life insurance
Quick apply
Client Advisor
Giorgio Armani —London
- Part-time
- Sales
- Customer service
- Merchandising
- Employee assistance programme
- Employee discount
Quick apply
8d
Expertise Centre Support Agent
Descartes —Windsor
- Full-time
- Customer service
- Communication skills
- Flexible schedule
Call Centre Manager
Alexander Dennis —Farnborough
- Full-time
- Hybrid work
- Customer service
- Leadership
Quick apply
Sales Advisor
Bannatyne —Weybridge
- £13.40 an hour
- Weekend availability
- Sales
- Marketing
- Customer service
- Annual leave
- Employee assistance programme
1d
Talent & People Advisor - 6 Month FTC
Nelsons —London
- Hybrid work
- Microsoft Office
- Administrative experience
- Human resources
- Employee discount
Quick apply
8d
Ownership Loyalty Manager - London
Tesla —London
- Weekend availability
- Remote
- Microsoft Outlook
- Sales
- Microsoft Office
Business Development Manager (CPG/FMCG)
Circana —Bracknell
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Account Manager
FluidOne —Camberley
- Computer networking
- Contracts
- Communication skills
- Employee assistance programme
8d
Parts Advisor
Endeavour Automotive Group —West London
- £32,000 - £34,000 a year
- Computer literacy
- Organisational skills
- Communication skills
- Life insurance
Apprentice Parts Sales Advisor
TrustFord —Middlesex
- Hotel
- Annual leave
- Employee discount
Head of Installed Base - Europe West
IFS —Staines-upon-Thames
- Full-time
- Sales
- English
- Bachelor's degree
Quick apply
Client Executive
NetApp —Windsor
- Full-time
- Hybrid work
- Azure
- AWS
- Annual leave
- Employee assistance programme
HR Advisor
NewPrinces Group —Long Sutton
- Monday to Friday
- Human resources
- IT
- Communication skills
- Annual leave

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Member Advisor

Lifetime Legal Ltd -
Wokingham

Quick apply

Job details

Permanent | Full-time
£28,500 - £33,500 a year
1 day ago

Benefits

Free parking
Store discount
Additional leave
Company pension
Company events
Private medical insurance
Employee discount
Referral programme
On-site parking

Qualifications

Customer service
English
Microsoft Office
Data entry
Phone etiquette
Communication skills

Full job description

Company Overview

Lifetime Legal is dedicated to making legal support accessible to everyone. We pride ourselves on providing affordable and straightforward legal services tailored to the everyday needs of our clients. By joining our team, you will be part of a company that values learning, collaboration, and career growth. We are proud to share that because of our ongoing commitment to professional development and internal growth 70% of our current management roles are filled by top talent promoted from within our own ranks.

Our success is built on a foundation of strong values that guide everything we do.

When you join us, you become part of a culture that thrives on:

Customer Focus: We strive for brilliant customer service by taking the time to truly understand what our customers need. We work collaboratively to deliver outstanding service, ensuring our customers always know what to expect next.
Integrity: We are honest, accountable, and promote ethical behaviour in all we do. We set clear expectations and consistently do what we say. As responsible individuals, we show respect and fairness towards others, communicating with complete transparency and honesty. We’re looking for professionals who embody these principles.
Growth: At Lifetime Legal, we grow together. We help our customers grow through our outstanding service, and we believe that when our people grow, our business grows with them. Our growth is built on our reputation, and that reputation is built on excellence.
Innovation: We are always seeking out fresh ideas and acting upon them to change things for the better. We find solutions for every problem and celebrate difference, inclusion, and positive challenge.
Passion: We are passionate about making a real difference and being the very best we can be. We care deeply about getting things right and passionately champion our business and each other, inspiring everyone around us.

Job description

Lifetime Legal is seeking a bright individual to work within our fast-paced, phone-based role ideal for someone with previous call centre and membership retention experience within our Memberships Team. Speaking to clients daily, you will be responsible for ensuring that their onboarding experience with Lifetime Legal is as smooth as possible.

Our customers are our members, and we want them to be treated like guests and not just purchasers or sellers.

About You

You thrive in a fast paced, call centre style environment and take pride in delivering exceptional service. You are a confident communicator who can adapt your style to suit different client interactions, keeping conversations clear, efficient and professional.

You are articulate, proactive and understand what it takes to deliver outstanding customer service. Representing Lifetime Legal, you will support clients throughout the home moving process with professionalism and care.

Essential skills required:

Previous Office-Based/ Customer Service experience.
Great verbal and written communication skills
Communicate clearly and effectively on and off the telephone
Be able to actively listen to clients, answer their questions and record information collected
Good knowledge of the full Microsoft Office suite and comfortable learning systems
Attention to detail, organised and multi-tasker
A positive and hardworking attitude
Able to work well unsupervised
Flexible and adaptive personality
Be able to work collaboratively as part of a team as well as autonomously
Not afraid to ask questions
Previous Experience of a phone-based role
Use feedback and coaching provided to further your professional development

Duties and responsibilities

Handle inbound telephone calls from clients politely and efficiently in accordance with the training provided
Conducting outbound calls to clients referred by introducing mortgage brokers
Membership renewals
Answering membership queries
To collect payment from the client to activate or extend memberships
Handling cancellation calls and queries
To deliver excellent customer service consistently
Proactively looking for ways to improve the service delivered to our partners and keep up to date with development within the industry
Follow guidelines and comply with industry standards
Membership retention

Job Type: Full-time, Permanent

Salary: £28,500.00 with an additional £3,000pa potential commission/performance bonus paid quarterly. Potential earnings up to 5k.

Please note that the role will be office based during probation period and hybrid will be an option once you have passed probation, as long as performance is at the required level.

Additional pay:

Performance bonus

Benefits:

Additional leave
Company events
Company pension
Free parking
Health & wellbeing programme
On-site parking
Private medical insurance
Referral programme
Store discount
Hybrid working after successful probation period
A paid day off on your birthday

Please note that all successful applicants will complete a DBS check when onboarding with us.

Schedule:

Monday to Friday

Job Types: Full-time, Permanent

Work Location: In person at our office in Wokingham

Pay: £28,500.00-£33,500.00 per year

Application question(s):

Are you within a 45 minute commute to Wokingham?

Experience:

call centre: 1 year (preferred)
membership retention: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

retentions advisor jobs in bracknell, brk

Member Advisor

Membership Advisor / Trainers

Head of Regional Service

In-house Talent Advisor

Regional Account Manager

Apprentice Customer Service Advisor

Telesales Account Manager - Belfast / Remote

Client Advisor

Expertise Centre Support Agent

Call Centre Manager

Sales Advisor

Talent & People Advisor - 6 Month FTC

Ownership Loyalty Manager - London

Business Development Manager (CPG/FMCG)

Account Manager

Parts Advisor

Apprentice Parts Sales Advisor

Head of Installed Base - Europe West

Client Executive

HR Advisor

I want to receive the latest job alerts for retentions advisor in bracknell, brk

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