Customer experience performance specialist Work, Jobs in Bracknell (with Salaries)

Customer Experience Performance Specialist
Waitrose & Partners —Bracknell
- £47,000 - £73,500 a year
- Full-time
- Hybrid work
- Maintenance
- IT
5d
Healthcare Sales & Marketing Executive -Philips PACS Solutions
High-Tech IT Ltd —Chessington
- £40,000 - £60,000 a year
- Part-time
- Hybrid work
- Sales
- Business development
- Travel
Quick apply
9d
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
6d
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
9d
Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
Contract Specialist
BD —Winnersh
- £33,300 - £50,775 a year
- Microsoft Office
- No degree
- Contracts
Data Center Network Technician
Amazon Data Services UK Limited —Slough
- Full-time
- AWS
- Analysis skills
- Bachelor's degree
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £48,000 a year
- Customer service
- Windows
- Analysis skills
- Annual leave
- Employee assistance programme
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
VodafoneThree - Customer Relations Specialist
Vodafone —Farnborough
- Full-time
- Hybrid work
- Communication skills
- Employee discount
5d
Internal Customer Service
TechPoint —Basingstoke
- £35,000 - £43,000 a year
- Sales
- Travel
- Communication skills
- Free parking
- Life insurance
Quick apply
PR & Communications Executive
David Harber Ltd —Didcot
- £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- Travel
Quick apply
4d
Mobile Sales Advisor
FlooringSuperstore.com —Bracknell
- Up to £45,000 a year
- Weekend availability
- CAD
- English
- Travel
- Free parking
- Store discount
Quick apply
2d
Warehouse and Logistics Coordinator
Midwich Group —Bracknell
- Organisational skills
- Warehouse experience
- Leadership
- Free parking
- Employee assistance programme
4d
Global Logistics Specialist, UK & Europe
AHEAD —Reading
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
3d
Commercial Excellence Specialist
Alfa Laval —Camberley
- Full-time
- Sales
- Communication skills
Customer Success Migration Specialist (12 Month Contract)
Geotab —Reading
- Full-time
- Hybrid work
- Salesforce
- Business development
- Bachelor's degree
Quick apply
Junior Category Specialist Executive
Avia Technique Limited —Wokingham
- £23,000 - £27,500 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Retail Branch & Transfer Manager
WeBuyAnyCar —Bracknell
- £28,200 a year
- Rotating shift
- Driving
- IT
- Communication skills
Quick apply

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customer experience performance specialist jobs near bracknell

Customer Experience Performance Specialist

Waitrose & Partners -
Bracknell

Apply Now

Job details

Permanent | Full-time
£47,000 - £73,500 a year
5 days ago

Qualifications

Maintenance
IT

Full job description

About the role

We are seeking a Customer Experience Performance Specialist to join the Waitrose team.

In this role, you will translate customer insights and performance signals into actionable outputs that empower teams to prioritize and deliver improvements to the 'Food Lover' experience. You will also collaborate with the Experience Performance Manager to develop our CX measurement framework and identify key enterprise pain and passion points.

This role is known internally as Experience Performance Specialist.

In addition to your contractual pay, any time worked between 22:00 - 06:00 will attract Night Premium at a rate of £5.25 per hour. This will also apply to existing Partners who have enrolled onto Enhanced Hours Premium arrangements.

Responsibilities, Skills and Experience

Expected salary - Salary up to £58,000 depending on experience.
Contract type - This position is a Permanent contract.
Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team are required to be in the office 3 days a week, with core days being Tuesday and Wednesday. The other day may be instore or with an agency.
Location - Bracknell Head Office
Interviews - to be held in Bracknell on 29th & 30th July

Key responsibilities

Insight & Analysis: Analyse customer feedback, performance signals, and research to identify key themes, patterns, and priorities.
Actionable Outputs: Translate complex data and insights into clear, simple, and practical "so what" recommendations to support decision-making and prioritisation.
Holistic Reporting: Connect multiple data inputs (e.g., complaints, customer feedback, research, trends) into a single, coherent view of experience performance.
Collaboration: Work closely with teams across the business to ensure customer insight is understood, applied to practice, and used to resolve immediate issues and inform long-term planning.
Standards & Budget: Support the development and maintenance of experience standards for data actionability and handle the day-to-day management of the Experience Performance budget.
Customer Proximity: Spend time with customers in our stores and collaborate with key internal stakeholders across the business

Essential skills/experience you’ll need

Experience working with customer insight, feedback or performance data in a role focussed on action, not just reporting.
Experience translating data or feedback into clear, practical recommendations or next steps.
Experience combining multiple sources of input (e.g. customer feedback, complaints, research, performance trends) into a single view.
Evidence of supporting teams to understand insight and apply it in practice.
Experience working in environments where priorities are not fixed and require interpretation and judgement.
Experience supporting prioritisation, planning or improvement initiatives.
Experience working alongside analytics or insight teams to bridge data and action.

Desirable skills/experience you may have

Experience working in human-centred or design-led environments.
CX accredited qualification.

#LI-HEADOFFICE

#LI-SD1

The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We occasionally close vacancies early in the event we receive a high volume of applications, and therefore, we recommend you apply early. If you require a reasonable adjustment due to a disability which means you may need longer to complete your application please contact us as soon as possible.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.

Customer Experience Performance Specialist

Bracknell Campus
20/07/2026
£47,000.00 - £73,500.00 Annual
Permanent
35 hours per week
Partnership Level 7

Apply Now

Refine Your Search

customer experience performance specialist jobs in bracknell

Customer Experience Performance Specialist

Healthcare Sales & Marketing Executive -Philips PACS Solutions

Data Center Technician , Operations, IT, & Support Engineering

Senior Customer Experience Manager

Contact Centre Associate

Contract Specialist

Data Center Network Technician

Specialist IT Services and Support II

Senior Customer Service Manager

VodafoneThree - Customer Relations Specialist

Internal Customer Service

PR & Communications Executive

Mobile Sales Advisor

Warehouse and Logistics Coordinator

Global Logistics Specialist, UK & Europe

Commercial Excellence Specialist

Customer Success Migration Specialist (12 Month Contract)

Junior Category Specialist Executive

Complaints Team Leader

Retail Branch & Transfer Manager

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The Partnership

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