Our values and behaviours - Delivering The exceptional, every day.
Our vision and values are built on the simple premise of ‘The exceptional, every day' - our overarching commitment to
both our customers and our colleagues. Our values set out how we all should behave at Mitie, what we should expect
from our colleagues and what our customers can expect from us.
Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be
exceptional every day.
Our promise to our people: a place to work where you can thrive and be your best every day.
Our promise to our customers: a trusted partner creating exceptional environments for your customers and people,
adding value every day.
Our culture – our core values and how we behave:
- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can
help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of
company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new
ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping
our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our
diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our
customers at the heart of everything we do.
Job objectives and responsibilities
- To protect the assets of the client by following recognised best practice techniques.
- To effectively organise and manage all security team workloads as required without compromising quality of
service provision by liaising with the in house security team
- To respond to emergencies and assist with the evacuation and searching of the buildings by following all
requirements of the site Emergency Response procedures.
Main duties
- You will be responsible for managing the security team in line with the clients in House team's operational
requirements.
- Advertising and conduct all vacancies through PageUp ensuring the SC clearance process is followed
- Ensure that all staff site base training matrix is up to date
- Liaise with the L & D team to arrange the necessary courses.
- Deliver monthly tool box talks
- Ensure that WP+ is fully up to date, all shifts are covered 3 month in advance, site roster to be updated and sent
to operations managers and clients, coverage to be monitored.
- Complete all admin tasks such as forward rostering and dealing with SIA license renewals, uniform, return to
work interviews, etc.
- Updating and competence checks of AI's,RA's and SOP's.
- Completing investigations and disciplinaries as and where required.
- Ensure adequate handover is completed with outgoing and oncoming team members at correct times.
- Ensure Security Officers book on duty at the correct time and through InTouch.
- Ensure all Security Officers are correctly dressed and presentable to the required standard to take up duty.
- Once book on is complete the DOR (daily occurrence record) should be updated with the names of all duty
officers and controllers.
- The ability to use a range of communication methods to keep the team informed and motivated.
- Manage the polite and effective processing of all telephone / email enquires received into the department.
- To ensure that at all times security team members are deployed effectively to post; operate all the required
systems and conducting all required functions in line with the clients requirements.
- To ensure the seamless delivery of exceptional service standards to internal/external customers.
- Ensure that security team members are correctly dressed at all times; that tasks are correctly allocated and
performed and that incidents are effectively handled.
- To continuously demand the highest standards of service delivery from security team members by providing full
briefings and guidance.
- Monitor attendance and time-keeping records and take any required remedial action where necessary.
- Investigate and report to the Operations Manager on disciplinary and grievance matters whilst providing leadership and
support to sustain good team morale.
- Be committed to Health & Safety and ensure that you are familiar with all Health & Safety policies and
procedures. Police and encourage observance with all site security & safety policies, in particular ensuring that
the access control, key control, and Health & Safety policies are observed and enforced.
- Perform investigations with regard to security related issues and complete the appropriate
incident reports.
- Carry out any other reasonable request from management or client.
Qualifications –
Valid SIA Licence
CCTV licence would be an advantage
Must have or be able to complete and be awarded SC level clearance within three months
Experience
Candidates must demonstrate –
Minimum 3 years experience in security supervisory / management and operational delivery within corporate security sector
Strong background in physical security
Comprehensive knowledge in utilising security technologies, including access control systems, CCTV, and alarms
Person Specification
- Professional appearance and presentation
- Great communicator – verbal and written competent in literacy, numeracy and IT skills
- Methodical and well organised
- “Can do” approach
- Flexible and adaptable to meet the needs of the business
Health and Safety responsibilities
- Enforce company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service
delivery or risk to health and safety or the environment;
- Ensure use of all work equipment and personal PPE is properly utilised and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;
Information Security
- Ensure compliance with Mitie's information security procedures in all activities;
- Proactively identify and report security risks to your manager;
- Report actual and suspected security incidents;
Note
This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the
range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of
employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's
role and/or the needs of the business.
