support escalation engineer Work, Jobs in bracknell forest, brk (with Salaries)

Level 2 Support Analyst
Basis Technologies —Bracknell
- Hybrid work
- APIs
- IT
- No travel
- Referral programme
2nd Line Support Analyst
FluidOne —Camberley
- £30,000 - £35,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Quick apply
Technical Account Manager
Delinea —Bracknell
- Full-time
- Azure
- Sales
- Windows
- Employee assistance programme
- Life insurance
Third Line IT Support Engineer / Technical Consultant
Krome Technologies Ltd —Chertsey
- £40,000 - £55,000 a year
- Full-time
- Azure
- English
- SQL
- Free parking
- Annual leave
Quick apply
Data Centre Technician , Data Center Operations
Amazon Data Services UK Limited —Didcot
- 12 hour shift
- AWS
- Travel
- Computer networking
Field Service Engineer - Bioscience, London
BD —Winnersh
- £43,300 - £66,025 a year
- Full-time
- Engineering
- Maintenance
- IT
Junior Infrastructure Engineer (Associate)
Visa Europe Limited —Basingstoke
- Day shift
- Computer Science
- Customer service
- Engineering
Technical Support Engineer, Advanced
Keysight Technologies, Inc. —Wokingham
- Part-time
- PMP
- Engineering
- Master's degree
11d
Network Engineer
UK Connect —Farnborough
- Up to £65,000 a year
- Full-time
- Mentoring
- Computer networking
- Free parking
- Annual leave
Quick apply
Data Center Critical Facilities Specialist
Equinix —Slough
- Full-time
- Management
- Organisational skills
2h
Ops Support (Engineer)-Associate Analyst Level
Visa Europe Limited —Basingstoke
- Microsoft Office
- Java
- C++
10d
Mainframe Data Center Engineer
Visa Europe Limited —Basingstoke
- Computer networking
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
Logistics Engineer - Data Centre Services
ONNEC Group —Farnborough
- £33,000 - £34,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
Quick apply
2nd Line Technical Support Engineer
APCOA PARKING (UK) LTD —Uxbridge
- Up to £30,000 a year
- Weekend availability
- Windows
- SharePoint
- Communication skills
Quick apply
Oracle Database Application Support Team Lead
NECSWS —Bracknell
- Full-time
- Hybrid work
- Oracle
- Scripting
- Linux
- Employee assistance programme
Quick apply
DevOps Engineer, Trident
AWS EMEA SARL (UK Branch) —Thames Valley
- Full-time
- Java
- AWS
- Computer networking
Regional Service Manager - South
ASSA ABLOY —Reading
- Microsoft Powerpoint
Network Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Computer networking
- APIs
- Annual leave
Quick apply
Senior M365 Platform Engineer
BCA —Hook
- Up to £52,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Mentoring
- SharePoint
- Employee assistance programme
- Employee discount
Quick apply

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support escalation engineer jobs near bracknell forest, brk

Level 2 Support Analyst

Basis Technologies -
Bracknell

Apply Now

Job details

Benefits

Referral programme

Qualifications

Jira
Software deployment
SAP
Technical support
Change management
REST
APIs
IT
Root cause analysis
Environmental issues
ABAP
Debugging

Full job description

THE OPPORTUNITY

This is not a generic SAP support role. If you have spent time in enterprise SAP environments and you want to go deeper, debugging real production issues, working alongside product engineers, and building expertise in a product used by some of the world's most complex organisations, this is worth reading.

As a Level 2 Support Analyst at Basis Technologies, you sit at the technical heart of the customer experience. You take the hard cases, the ones that require real root cause analysis, ABAP debugging, and transport management expertise, and you solve them. You work directly with customers' technical teams, and when a defect needs escalating, you hand it to L3 Engineering with your analysis already done.

WHY THIS ROLE?

Product depth, not project breadth.

If you have come from a consultancy or service integrator (SI) background, you will know what it feels like to move on before you fully understand what you built. Here, you own the product. You build expertise over months and years, not weeks, and that depth is what makes you genuinely valuable in the SAP ecosystem.

You work with Engineering, not around them.

When you identify a product defect, you escalate directly to L3 Engineering. You are not managing a relationship with a distant development team, you are a trusted technical voice in the room. That visibility creates real progression opportunities for people who want them.

No travel. Stable. Ownership.

Many people in SAP consulting reach a point where the project rotation and travel stop being a feature and start being a cost. This role offers the technical challenge without that trade-off. You get autonomy, direct customer impact, and the stability of a growing product company.

The skills you build here are rare.

Deep knowledge of SAP transport management, ABAP debugging, and change management processes in a product context — rather than implementation context — is a profile that is hard to find and well-compensated across the market.

THE ROLE

Reporting to the Head of Support, you will handle Level 2 technical escalations across Basis Technologies' global customer base, organisations running complex, interconnected SAP landscapes where change management failures have real business consequences. You investigate, diagnose, and resolve issues that require genuine SAP technical depth, collaborating across Engineering, DevOps, and Customer Success to bring production incidents to resolution.

WHAT YOU WILL DO

Technical Support & Root Cause Analysis

Investigate and resolve Level 2 customer incidents related to Basis Technologies software
Perform root cause analysis using SAP debugging, log analysis, and system diagnostics
Diagnose system configuration and environment-related issues with customer technical teams
Support high-priority production incidents with urgency and technical rigour

SAP Debugging & Transport Management

Debug SAP ABAP programs to identify functional and technical issues
Analyse transport behaviour across SAP landscapes (DEV, QA, PROD)
Investigate issues involving transport management, change approvals, and deployment automation
Apply knowledge of SAP architecture to isolate root causes efficiently

Customer Engagement

Communicate clearly with customer technical teams to gather diagnostic information
Provide professional, technical guidance that resolves issues — not just acknowledges them
Manage customer expectations effectively during high-priority incidents

Engineering Collaboration & Knowledge

Collaborate with L3 Engineering when product defects are identified — handing over with full analysis
Work with DevOps on environment-related issues
Contribute to knowledge base articles, troubleshooting documentation, and diagnostic playbooks
Help improve internal support procedures so the team gets better over time

IS THIS ROLE FOR YOU?

Essential

2–4 years in SAP technical or functional support within enterprise environments
Experience with SAP debugging and ABAP code analysis
Strong understanding of SAP architecture and transport management
Familiarity with SAP change management processes
Ability to analyse system logs, dumps, and traces effectively
Customer-facing technical support experience — you can hold a difficult conversation professionally

Desirable

SAP UI5 development experience
Experience with SAP BTP environments
Familiarity with SAP integrations and REST/OData APIs
Experience using Jira Service Management or similar ticketing systems

WHY JOIN US?

Aside from the benefits of role evolution, tangible individual impact, and personal growth that you would expect working in a global scale-up environment, at Basis Technologies we take looking out for our employees seriously.

Benefits include:

Competitive salary
Global Flexibility – work abroad for up to one month per year
Enhanced Parental Leave
Paid Volunteer Day
Employee Referral Bonus
Learning and Development Budget – each employee receives support to continue growing professionally
Mental Health First Aiders Programme

WHO WE ARE

Basis Technologies has been officially named one of the UK's Best Workplaces by Great Place to Work for three consecutive years. We are a team of 130+ people operating across the UK, US, and Budapest — collaborative, fast-moving, and genuinely invested in the people who join us.

Apply Now

Refine Your Search

support escalation engineer jobs in bracknell forest, brk

Level 2 Support Analyst

2nd Line Support Analyst

Technical Account Manager

Third Line IT Support Engineer / Technical Consultant

Data Centre Technician , Data Center Operations

Field Service Engineer - Bioscience, London

Junior Infrastructure Engineer (Associate)

Technical Support Engineer, Advanced

Network Engineer

Data Center Critical Facilities Specialist

Ops Support (Engineer)-Associate Analyst Level

Mainframe Data Center Engineer

Data Centre Technician , Data Centre Operations

Logistics Engineer - Data Centre Services

2nd Line Technical Support Engineer

Oracle Database Application Support Team Lead

DevOps Engineer, Trident

Regional Service Manager - South

Network Engineer

Senior M365 Platform Engineer

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THE OPPORTUNITY

WHY THIS ROLE?

THE ROLE

WHAT YOU WILL DO

IS THIS ROLE FOR YOU?

WHY JOIN US?

WHO WE ARE

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