Buyer support coordinator Work, Jobs in Bradfield, Brk (with Salaries)

Buyer Support Coordinator
BCA —Camberley
- Up to £27,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Salesforce
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- Full-time
- CRM software
- Sales
- Administrative experience
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Buyer Support Coordinator

BCA -
Camberley

Quick apply

Job details

Fixed term contract
Up to £27,000 a year
7 days ago

Qualifications

Microsoft Word
Microsoft Excel
Salesforce
Microsoft Office
Organisational skills
Communication skills

Full job description

About The Role

Job Title: Buyer Support Coordinator

Salary: up to £27000 per annum

Location: Hybrid – with a minimum of 1 day a week in any of our BCA sites

Working Hours: Monday to Friday 08:30 - 17:30

Job Status: 12 months Fixed Term Contract

BCA are the biggest name in Europe’s vehicle remarketing industry, backed by the Constellation Automotive Group, we’re part of a family including cinch and WeBuyAnyCar.com. We’re growing rapidly and are on a key digital transformation journey.

Constellation Automotive Group is the largest vertically integrated digital used car marketplace in Europe, combining the leading digital brands across the segments of consumer to business, business to business and business to consumer. We offer competitive salaries plus attractive benefits, unrivalled support to progress and flexible remote working.

We are looking to hire a Buyer Support Coordinator to join the Buyer Support team that predominantly assist our large customers with day-to-day tasks. The core focus of this role is to support the wider network with clearing mileage discrepancies and any additional anomalies related to vehicle history, as well as processing seller applications & other general administrative responsibilities.

Key Responsibilities

1.Mileage Discrepancy Enquiries:

Support the wider network & buyers in clearing vehicle mileage anomalies

Action any mileage discrepancy issues, queries or complaints arising so that any problems are resolved, in a timely fashion and to all parties’ satisfaction

Regular updates to our customers to ensure they are informed of the status of their query

2.Seller Applications:

Process seller applications, by carrying out the required application checks & setting up accounts

Provide support to the buyer development team with buyers that decide to sell through BCA

3.General Responsibilities:

Provide reports on a daily, weekly or ad hoc basis, that will give value to our buyers and the wider Buyer Development Team

Use own initiative to suggest areas of improvements to support the growth, retention and customer satisfaction of our buyers, as well as potential internal efficiencies

Any administrative tasks, including but not limited to, re-invoicing, adding delivery, booking collections, service history queries or any other pre and post-sale queries to our VIP buyer portfolio purchases

Attend weekly team meetings, either physical or via MS Teams

Create, build and maintain successful working relationships with Auction Centres / Customer Services and all other BCA business areas

Undertake ad-hoc tasks as necessary to meet the business needs and for your own personal development

Attend team events when required including overnight stay

If and when required, attend training courses to improve product knowledge, self-development as well as site visits to understand all areas of the business

Key Skills

Fully literate in MS Office - Mainly Microsoft Word, Excel

Understanding of external vehicle data platforms e.g. HPI, Experian, DVSA (preferable)

Proficiency in CRM platforms such as Salesforce

Automotive sector background is advantageous but not essential

Good relationship building skills

High attention to detail and organisational skills

Excellent communication skills both written and oral, with both internal stakeholders & external customers

Self-Motivated with the ability to work alone and as part of a team

Knowledge of BCA products and services (preferable)

Ability to deal with conflicts positively and objectively whilst managing and resolving customer dissatisfaction

We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible.

Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.

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Buyer Support Coordinator

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