About Assist Home Care
Assist Home Care Ltd is a home care and supported living provider based in Bradford and operating across West Yorkshire, supporting people in their own homes and in the community since 2009. We are committed to delivering safe, high quality, person centred care, and to being an employer where staff are supported to grow and do their best work.
Purpose of the role
The Care Manager will take overall responsibility for the day to day management of service operations at Assist Home Care, working closely with and reporting to the Company Owner, who is the CQC Registered Manager.
This is a senior operational leadership role. The Care Manager will lead, develop and support our established office team, including our Care Coordinators, and will provide the steady, experienced management needed to bring out the best in a capable team. We are looking for someone with a strong track record of managing care services, combined with the maturity, gravitas and nurturing leadership style to build a cohesive, confident and high performing team.
Key responsibilitiesService delivery and operations
- Take day to day responsibility for the safe, effective and efficient running of the home care and supported living services.
- Oversee care coordination, rostering and scheduling, ensuring visits and support packages are reliably staffed and delivered.
- Ensure new care packages are assessed, planned and mobilised safely, with person centred care plans and risk assessments in place.
- Monitor service delivery and act promptly to resolve operational issues, complaints and concerns.
- Manage the on-call arrangements and participate in the out of hours on-call rota.
Leadership and team development
- Lead, supervise and support the office team, including the Care Coordinators, setting clear expectations, roles and accountabilities.
- Build a positive, collaborative and professional team culture, addressing any interpersonal issues promptly, fairly and constructively.
- Coach, mentor and develop individual team members, identifying training needs and creating opportunities for growth.
- Carry out supervisions, appraisals and team meetings in line with company policy.
- Support the recruitment, induction and retention of office and care staff.
Quality and compliance
- Ensure the service operates in line with CQC regulations, company policies and contractual requirements, supporting the Registered Manager in meeting regulatory obligations.
- Maintain accurate, up to date records across care planning, staff files, training and quality monitoring.
- Carry out audits, spot checks and quality assurance activity, and lead on continuous improvement actions.
- Ensure safeguarding concerns, accidents and incidents are reported, recorded and acted upon appropriately.
- Support the service in preparing for CQC inspections and commissioner quality visits.
Relationships and communication
- Act as a key point of contact for the people we support and their families, handling feedback and concerns professionally and empathetically.
- Liaise with social workers, commissioners, healthcare professionals and other external agencies to coordinate care effectively.
- Provide regular reports and updates to the Company Owner on service performance, risks and priorities.
- Represent Assist Home Care positively and professionally in all dealings with external partners.
This job description outlines the main duties of the post. It is not exhaustive, and the post holder may be required to undertake other duties consistent with the role as the service develops.
Person specification
Essential Criteria
- Level 5 Diploma in Leadership and Management for Adult Care (or equivalent), or willingness to achieve this within an agreed timescale
- Proven track record of managing the day to day operations of a regulated care service, such as home care (domiciliary care) or supported living
- Experience of leading, supervising and developing staff, including care coordinators or other office based roles
- Experience of building cohesive, high performing teams and managing team dynamics constructively
- Strong working knowledge of the CQC regulatory framework, including the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
- Sound understanding of safeguarding, mental capacity, person centred care planning and risk assessment
- Understanding of care coordination, rostering and electronic care management systems
- Confident, credible leadership with the gravitas to set clear expectations and hold an established team to account
- A mature, nurturing approach to people management, with the ability to coach, mentor and develop staff
- Ability to resolve conflict and interpersonal tensions calmly, fairly and decisively
- Excellent written and verbal communication skills
- Strong organisational skills, with the ability to prioritise and manage competing demands
- Competent IT user, including care management and rostering software
- Emotionally mature, self aware and consistent under pressure
- Acts with integrity, fairness and discretion
- Genuine commitment to high quality, person centred care
- Resilient, with a calm and measured approach to challenges
- Right to work in the UK
- Willingness to undertake an enhanced DBS check
- Willingness to participate in the out of hours on-call rota
- Full UK driving licence and access to a vehicle
Desirable
- Experience of preparing for and supporting CQC inspections
- Experience of managing services for people with learning disabilities, autism or mental health needs
Pay: From £35,000.00 per year
Work Location: In person
