Customer service manager Work, Jobs in Bradford, Wyk (with Salaries)

Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
9d
Store Manager
Foot Locker —Bradford
- Weekend availability
- Sales
- Maths
- Leadership
- Employee assistance programme
- Employee discount
Customer Service Manager
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Customer Support Partnership Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Management
- Leadership
- Communication skills
- Free parking
- Annual leave
9d
Customer Service Manager - Nottingham Area
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply
Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Bradford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
Customer Relations Manager
Care UK —Yeadon
- £40,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
3d
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
4d
Padel Club Manager
Padel8 —Dewsbury
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
Key Account Manager (UK)
Dabble —Leeds
- £50,000 - £60,000 a year
- Analysis skills
- Communication skills
- Marketing
- Annual leave
- Work from home
Leisure Operations Director
Bavaro Punta Cana Golf Ltd —Bradford
- £58,000 - £98,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
Quick apply
5d
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Financial services
- Leadership
- Communication skills
- Annual leave
1d
Customer Service Account Manager
Beyondly Global Ltd —Skipton
- £26,550 - £26,551 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
Lead ER Specialist
Anchor —Bradford
- £42,000 a year
- Hybrid work
- Management
- Supervising experience
- Human resources
- Employee discount
9d
Operations Manager
Morrisons —Bradford
- Leadership
- Employee discount
Quick apply
Counter Manager - Leeds Bradford Airport
Benefit Cosmetics UK —Leeds
- Part-time
- Hospitality
- Management
- Customer service
- Annual leave
- Referral programme
Shift Station Manager
Network Rail —Leeds
- £43,588 - £53,167 a year
- Full-time
- Management
- Annual leave
- Employee discount
11d
Management Opportunities - West Wales
Morrisons —Bradford
- Hospitality
- Team management
- Employee discount
Quick apply

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Customer Services Team Leader

DRiV Incorporated -
Bradford

Quick apply

Job details

Full-time
£37,000 - £48,000 a year

Qualifications

Customer service
SAP
GCSE
English
Microsoft Office
Communication skills
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

Job Types: Full-time, Permanent

Pay: £37,000.00-£48,000.00 per year

Work Location: Hybrid remote in Bradford BD7 1NQ

Quick apply

Refine Your Search

customer service manager jobs in bradford, wyk

Customer Services Team Leader

Customer Support Team Manager

Store Manager

Customer Service Manager

Customer Support Partnership Manager

Customer Service Manager - Nottingham Area

Business Development Manager (BDM) - Bradford - Circa 41k Package- 53k OTE Uncapped

Customer Services Team Leader

Customer Relations Manager

CS Team Managers - Customer Service Team Manager

Padel Club Manager

Key Account Manager (UK)

Leisure Operations Director

Customer Relations Team Leader

Customer Service Account Manager

Lead ER Specialist

Operations Manager

Counter Manager - Leeds Bradford Airport

Shift Station Manager

Management Opportunities - West Wales

I want to receive the latest job alerts for customer service manager in bradford, wyk

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