Personal coach Work, Jobs in Bradford, Wyk (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
12d
Telecoach
Bradford District Care NHS Foundation Trust —Bradford
- £32,073 - £39,043 a year
- Full-time
6d
Health Coach – Rethinking Pain
Keighley Healthy Living —Keighley
- £28,598 - £31,022 a year
- Part-time
- Organisational skills
- In-person
- Time management
Quick apply
19h
Health and Well-being Coach
Kirklees Council —Huddersfield
- Temporary
- Communication skills
- Negotiation
- HTML
- Flexible schedule
6d
Estate Agent
The Property Experts —Pudsey
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Catchment Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
12d
Outreach & Delivery Coach
Reed In Partnership —Leeds
- £26,300 - £31,500 a year
- Weekend availability
- Travel
- Time management
- Annual leave
- Flexible schedule
Cover Store Manager
Deichmann uk —Bradford
- Up to £30,500 a year
- Full-time
- Supervising experience
- Driving
- Travel
- Store discount
- Employee discount
Quick apply
11d
Store Manager - 12 Month Maternity Cover Contract
Deichmann uk —Bradford
- £32,500 a year
- Full-time
- Management
- Customer service
- In-person
- Store discount
- Employee discount
Quick apply
14h
Education Centre Supervisor
Explore Learning —Leeds
- From £27,000 a year
- Full-time
- English
- In-person
- Employee discount
- Referral programme
Quick apply
8d
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
11d
Retail Supervisor (25 hrs)
Deichmann —Bradford
- Up to £13.91 an hour
- Part-time
- Customer service
- Supervising experience
- Leadership
1d
Server/Waiter/Waitress
MyLahore Bradford —Bradford
- Full-time
- Serving
- IT
Quick apply
14d
Development Officer (Young People Leadership)
Leeds City Council —Leeds
- £38,220 - £40,777 a year
- Full-time
- Organisational skills
- IT
- School
- Annual leave
10h
People Advisor
NSPCC —Leeds
- £28,337 - £31,485 a year
- Microsoft Office
- Human resources
- Annual leave
- Employee assistance programme
2d
Empowerment Coach | Remote
GearUp2Success —Leeds
- Remote
Quick apply
Night Support Worker
Turning Point —Bradford
- £12.84 an hour
- Full-time
- Communication skills
- Annual leave
5d
Regional Support Manager
Anchor —Leeds
- £49,116 a year
- Continuous improvement
- Driving
- Travel
- Employee discount
6d
Operations Manager
BDO —Leeds
- Full-time
- Management
- Project management
- Leadership
- Annual leave
SEND Cafe Coordinator
Calderdale College —Halifax
- £16,067.49 - £17,541.66 a year
- Part-time
- Customer service
- Café
- Free parking
- Employee assistance programme
7d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
12 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

personal coach jobs in bradford, wyk

Customer Resolution Team Leader

Telecoach

Health Coach – Rethinking Pain

Health and Well-being Coach

Estate Agent

Catchment Team Leader

Outreach & Delivery Coach

Cover Store Manager

Store Manager - 12 Month Maternity Cover Contract

Education Centre Supervisor

Large and Complex Loss Handler

Retail Supervisor (25 hrs)

Server/Waiter/Waitress

Development Officer (Young People Leadership)

People Advisor

Empowerment Coach | Remote

Night Support Worker

Regional Support Manager

Operations Manager

SEND Cafe Coordinator

I want to receive the latest job alerts for personal coach in bradford, wyk

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