Policy advisor Work, Jobs in Bradford, Wyk (with Salaries)

Customer Experience Advisor
Anchor —Bradford
- £26,900 - £28,000 a year
- Night shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
12d
Customer Service Officer – Children’s Advisor
Bradford Children and Families Trust —Bradford
- £13,201 - £28,142 a year
- Part-time
- Customer service
- Administrative experience
- Data entry
- Annual leave
1d
Senior Policy and Implementation Advisor
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
11d
HR Advisor (Policy, Pay and Reward)
Kirklees Council —Huddersfield
- Full-time
- Driving
- Organisational skills
- Communication skills
13d
Senior Trade Policy Advisor (12-month maternity leave cover)
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee discount
8d
Senior Policy Advisor – International Criminal Justice in the International, Rights and Constitutional Policy Directorate
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- IT
- Annual leave
- Employee discount
7d
Enquiries Advisor
HCSlingsby —Shipley
- £25,000 a year
- Full-time
- Bilingual
- Spanish
- Customer service
- Free parking
- Employee discount
Quick apply
7d
Lindt Chocolate Advisor
Lindt Careers —Leeds
- Bar
- Analysis skills
- IT
1d
Customer Service Advisor
HSBC Global Services Limited —Leeds
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Free parking
- Annual leave
13d
Travel Money Advisor
Currency Exchange Corporation Ltd —Halifax
- £13.23 an hour
- Temporary
- Customer service
- Basic maths
- Financial services
Quick apply
18h
Data Protection Officer
Card Factory —Wakefield
- From £55,000 a year
- Management
- Work from home
Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate
Ministry of Justice —Leeds
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
People and Culture Advisor
HSL Chairs —Batley
- £35,000 a year
- Full-time
- Human resources
- Free parking
- Employee discount
Quick apply
Customer Reception Centre Advisor
Leeds Teaching Hospitals NHS Trust —Leeds
- £25,760 - £27,476 a year
- Full-time
- Teaching
11d
Customer Relations Advisor
JDGYMS —Leeds
- Part-time
- Customer service
- Organisational skills
- IT
- Employee discount
- Gym membership
Quick apply
12h
Trainee Debt Advisor (Bradford support hub based)
Christians Against Poverty —Bradford
- £25,810 - £29,926 a year
- Full-time
- Hybrid work
- Flexitime
- Employee assistance programme
Employee Relations Advisor
Schneider Electric —Leeds
- Full-time
- Hybrid work
- English
- Human resources
- IT
- Annual leave
- Life insurance
HR Advisor
GXO Logistics —Bradford
- Up to £35,000 a year
- Full-time
- Management
- Human resources
- Communication skills
- Annual leave
- Employee assistance programme
8d
Client Service Advisor - Corporate Insurance, Leeds
Aon Corporation —Leeds
- Hybrid work
- Organisational skills
- Communication skills
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply

I want to receive the latest job alerts for policy advisor in bradford, wyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

policy advisor jobs near bradford, wyk

Human Resources Advisor jobs in Bradford

Customer Service Representative jobs in Leeds

Policy Advisor jobs in Leeds

Client Advisor jobs in Leeds

Customer Service Representative jobs in Bradford

Employee Relations Manager jobs in Leeds

Customer Experience Advisor jobs in Sunderland Sr5

No Experience jobs in Medway

Customer Experience Advisor jobs in Minehead

Customer Experience Advisor jobs in Coventry

No Experience London Office jobs in London

Hotel Staff No Experience jobs in London

Customer Experience Advisor jobs in Aldershot

Data Protection Officer jobs in Liverpool

Data Protection Officer jobs in Portsmouth

Data Protection Officer jobs in Hertfordshire

Data Protection Officer jobs in Croydon

Close Protection Security jobs in London

Human Resources Advisor jobs in Sherburn In Elmet

Trainee Financial Advisor jobs in Manchester

Customer Experience Advisor

Anchor -
Bradford

Apply Now

Job details

Fixed term contract
£26,900 - £28,000 a year
12 days ago

Benefits

Company pension
Discounted gym membership
Employee discount

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Numeracy
Organisational skills
Communication skills

Full job description

Contract: 12-Month Fixed-Term Contract
Hours: 34.5 hours per week
Salary: £26,900 pro rata, increasing to £28,000 pro rata upon successful completion of probation, plus shift allowance
Shift Pattern: Combination of early, late and night shifts (7:00am–3:00pm, 3:00pm–11:00pm and 9:30pm–7:00am)

About the Role

As part of the On Call team, you will provide reassurance, assistance and practical support to a customer base of approximately 60,000 Anchor and private customers. You will liaise regularly with contractors, emergency services, colleagues, customers and their families to deliver an exceptional level of service. Full training and ongoing support will be provided.

Reporting to the On Call Team Manager (or Team Leader whilst on shift), you will work as part of a dedicated team delivering a 24-hour community alarm service to customers aged 55 and over across England.

Key Responsibilities

Work alongside a team of up to 13 Customer Service Advisors to deliver a 24-hour community alarm service.
Manage alarm activations, including medical emergencies, requests for carer support and property repair issues.
Handle incoming and outgoing telephone calls in line with established policies and procedures.
Provide reassurance, advice and practical support to customers, colleagues, contractors and visitors.
Arrange out-of-hours emergency repairs and emergency service attendance when required.
Assess situations and coordinate the most appropriate response, ensuring accurate records are maintained.
Escalate calls and incidents appropriately, seeking guidance from Team Leaders where necessary.
Process information received via telephone and email, maintaining accurate and up-to-date customer records.
Exercise sound judgement and decision-making while remaining calm under pressure.

Required Knowledge and Experience

Good numeracy and literacy skills.
Working knowledge of Microsoft Office applications, particularly Excel, Outlook and Word.
Experience of supporting customers remotely, identifying needs and managing expectations over the telephone.
Experience working with older people, community alarms, alarm monitoring or within a call centre environment would be advantageous, but is not essential.
Experience of working to targets or KPIs and taking ownership of personal development.

Required Skills

A genuine passion for delivering outstanding customer service.
Ability to remain professional, calm and empathetic in challenging situations.
Strong interpersonal skills, with the ability to build and maintain effective relationships with internal and external stakeholders.
Excellent verbal and written communication skills with a high level of attention to detail.
Resilient, adaptable and flexible, with the ability to work a variety of shifts.
Strong organisational skills, including the ability to multitask, prioritise effectively and manage competing demands.
Sound judgement and decision-making skills, with the confidence to act independently when appropriate.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts
Mental health support
Flexible working options
Access to online GP appointments

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better
Quick and easy pension transfer service
Savings and financial advice, loans, free life assurance
Discounts on shopping, holidays, phones, technology and more

Career

Ongoing personal and professional development programme
Leadership Pathways online learning resources
Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.

Apply Now

Refine Your Search

policy advisor jobs in bradford, wyk

Customer Experience Advisor

Customer Service Officer – Children’s Advisor

Senior Policy and Implementation Advisor

HR Advisor (Policy, Pay and Reward)

Senior Trade Policy Advisor (12-month maternity leave cover)

Senior Policy Advisor – International Criminal Justice in the International, Rights and Constitutional Policy Directorate

Enquiries Advisor

Lindt Chocolate Advisor

Customer Service Advisor

Travel Money Advisor

Data Protection Officer

Senior Policy Advisor - Foreign National Offender, Prison Policy Directorate

People and Culture Advisor

Customer Reception Centre Advisor

Customer Relations Advisor

Trainee Debt Advisor (Bradford support hub based)

Employee Relations Advisor

HR Advisor

Client Service Advisor - Corporate Insurance, Leeds

Customer Support Advisor

I want to receive the latest job alerts for policy advisor in bradford, wyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected