Complaints manager Work, Jobs in Bradford (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
10d
Breast Screening Programme Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Management
- Continuous improvement
- Recruiting
2d
Regional Manager
Leeds Regional Office —Leeds
- £70,000 a year
- Weekend availability
- Leadership
Quick apply
Empty Homes Manager
Incommunities —Bradford
- £43,016 - £47,819 a year
- Full-time
- Continuous improvement
- Team management
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
11d
Fraud Officer - Harrogate
Department for Work and Pensions —Harrogate
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee assistance programme
11d
Community Manager
Wizu Workspace —Bradford
- £30,000 - £32,000 a year
- Full-time
- Research
- Continuous improvement
- Recruiting
- Employee discount
- Referral programme
Quick apply
Fraud Investigator - Harrogate
Department for Work and Pensions —Harrogate
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
11d
Compliance Manager
1ST LOCATE (UK) LIMITED —Leeds
- £45,000 - £60,000 a year
- Full-time
- Analytics
Quick apply
Operational Lead
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
3d
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
9d
Case Manager
Yorkshire Water —Bradford
- £30,987 - £38,564 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
3d
Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
Deputy Operations Manager
Caritas Group Practice —Halifax
- Full-time
- GP surgery experience
- Supervising experience
- Project management
- Store discount
- Employee discount
Quick apply
Housing Services Manager
Yorkshire Housing —Leeds
- £45,147.74 a year
- Full-time
- Customer service
- Travel
- Leadership
- Annual leave
- Employee discount
12d
Office Manager
RightGreen Recycle Ltd —Bradford
- £26,000 - £32,000 a year
- Full-time
- Microsoft Word
- Budgeting
- In-person
- Employee discount
Quick apply
6d
Business Operations Manager
Right NRG —Farnley and Wortley
- £37,000 - £55,000 a year
- Full-time
- Customer service
- Team management
- In-person
- Free parking
Quick apply
1d
HOFSC Offender Management Operational / Non Operational
Ministry of Justice —Wakefield
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- Presentation skills
- Quality control
- Annual leave
Duty Manager - Leeds Bradford Airport
Unifi —Yeadon
- £14.82 an hour
- Weekend availability
- Team management
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Fleet Enforcement Officer
City of Bradford Metropolitan District Council —Bradford
- £31,022 - £33,699 a year
Quality Control Manager
Knightsbridge Furniture Productions Ltd —Bradford
- Full-time
- Management
- Continuous improvement
- Team management
- Life insurance
Quick apply
10d

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year
10 days ago

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Stakeholder collaboration
Customer service
Stakeholder liaison
GCSE
Mentoring junior staff
Complaint handling
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
NVQ
Professional development mentoring
Customer interaction
Training & development
Team motivation leadership
Analytics

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Experience:

contact centre team leader: 1 year (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

complaints manager jobs in bradford

Customer Resolution Team Leader

Breast Screening Programme Manager

Regional Manager

Empty Homes Manager

Fraud Officer - Harrogate

Community Manager

Fraud Investigator - Harrogate

Compliance Manager

Operational Lead

Customer Relations Team Leader

Case Manager

Customer Services Team Leader

Deputy Operations Manager

Housing Services Manager

Office Manager

Business Operations Manager

HOFSC Offender Management Operational / Non Operational

Duty Manager - Leeds Bradford Airport

Fleet Enforcement Officer

Quality Control Manager

I want to receive the latest job alerts for complaints manager in bradford

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