Head of operations Work, Jobs in Bradley Stoke, Gls (with Salaries)

Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
- Annual leave
Head of Global Sales
Great Walls Global Trading Ltd —Newport
- £100,234.46 - £140,706.09 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Supplier Assurance Manager
Somerset Bridge Group —Bristol
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Referral programme
Quick apply
Head of Portfolio Management Office
Welsh Water —Cardiff
- Up to £95,000 a year
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
3d
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Band 8b Head of Estate Operations - Bath
Avon and Wiltshire Mental Health Partnership NHS Trust —Bath
- £66,582 - £77,368 a year
- Full-time
- Leadership
11d
Head of Finance Transformation & Operations
Buro Happold —Bath
- Hybrid work
- ERP systems
- Employee assistance programme
- Employee discount
5d
Department Operations Manager
University of Bath —Bath
- £38,784 - £46,049 a year
- Part-time
- University
- Annual leave
- Employee discount
10d
Head of Engineering & Operations (Agricultural Machinery Division)
Minda Kubota Engineering & Farm Solutions Ltd —Bristol
- £72,763.52 - £92,002.06 a year
- Full-time
- Hybrid work
- Management
- Sales
- Supervising experience
- Health & wellbeing programme
- Flexitime
Quick apply
4d
Head of Commercial
Pharmacy2U —Hill
- £85,000 - £95,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
2d
Head of Visitor Experience
Bath Abbey —Bath
- £33,300 a year
- Part-time
- Hybrid work
- CRM software
- Hospitality
- Management
Quick apply
9d
Director of Retail
Weston HospiceCare —Weston-super-Mare
- £58,000 - £63,000 a year
- Full-time
- IT
- Hospice
- Leadership
11d
Head of Operations Quality
Safran —Cwmbran
- Full-time
- Management
- Engineering
- Continuous improvement
- Employee assistance programme
Head of Quality - Nuclear Island Programme
Sizewell C —Bristol
- £80,000 - £100,000 a year
- Part-time
- Travel
- Contracts
- IT
3d
Head of Business Systems
Zellis —Bristol
- Remote
- Leadership
- Annual leave
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
Human Resources Business Partner
Rubric Law Ltd —Monmouth
- £45,000 a year
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- IT
- Free parking
- Work from home
Quick apply
Head of Catering
ISCC —Calne
- £48,000 - £60,000 a year
- Full-time
- Hospitality
- Supervising experience
- In-person
Quick apply
3d
Head Office Coordinator
Bruton Knowles Limited —Gloucester
- Full-time
- Customer service
- Microsoft Office
- In-person
Head of Marketing
Bristol Bears —Bristol
- £55,000 a year
- Full-time
- Analysis skills
- Leadership
- Communication skills
- Free parking
- Store discount
Quick apply
12d

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head of operations jobs near bradley stoke, gls

Customer Experience Manager

Zellis -
Bristol

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Data analysis skills
Analysis skills
B2B
SaaS
Communication skills

Full job description

About the role

Help shape exceptional customer experiences that build trust and drive continuous improvement

We are looking for a Customer Experience Manager to join our team, supporting the delivery of a consistent, high-quality customer journey across all channels.

This is a pivotal role responsible for combining hands-on customer support, insight-driven analysis, and operational improvement to enhance the overall customer experience. You will work closely with the Head of Customer Experience and cross-functional teams to resolve complex issues, identify root causes, and implement meaningful improvements.

This is a hybrid role with an expectation to be in the office one day each week across any of our offices. Our offices are based in Peterborough, Watford, Bristol or Birmingham.

What you’ll be doing

In this role, you will:

Manage complex or high-sensitivity customer cases, ensuring effective and empathetic resolution
Analyse customer feedback and behavioural data to identify trends and opportunities for improvement
Support the optimisation of customer journeys, reducing friction and improving satisfaction
Contribute to process improvements, maintaining high-quality documentation, playbooks and knowledge base content
Generate insights through data analysis (e.g. CSAT, NPS, FCR), supporting reporting and decision-making
Collaborate with Product, Engineering and Operations to resolve issues and enhance customer outcomes
Support the adoption of automation and AI tools to improve efficiency and reduce customer effort

Skills & experience

We’re seeking a customer-focused professional who combines strong analytical capability with a passion for improving customer outcomes.

You’ll ideally bring:

Experience handling complex customer enquiries or escalations
Ability to analyse customer data and translate insights into actionable improvements
Strong communication skills, with the ability to engage effectively across teams
A structured, process-driven mindset with a focus on continuous improvement
Confidence working with performance metrics and reporting data
Experience within a B2B SaaS orgnaisation would be advantageous but not essential

Benefits & culture

At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services.

Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day:

Unstoppable together.
Always learning.
Make it count.
Think scale.

Our people are critical to our ongoing success; we’re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you’ll have the chance to stretch and challenge yourself in an environment that’s varied, flexible and hugely supportive.

We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you’ll receive:

A competitive base salary.
25 days annual leave, plus your birthday off and the opportunity to buy additional holiday.
Private medical insurance.
Life assurance 4x salary.
Enhanced pension scheme with company contributions up to 8.5%.
A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.

Apply Now

Refine Your Search

head of operations jobs in bradley stoke, gls

Customer Experience Manager

Head of Global Sales

Supplier Assurance Manager

Head of Portfolio Management Office

Manager of Dedicated Implementations - EMEA

Band 8b Head of Estate Operations - Bath

Head of Finance Transformation & Operations

Department Operations Manager

Head of Engineering & Operations (Agricultural Machinery Division)

Head of Commercial

Head of Visitor Experience

Director of Retail

Head of Operations Quality

Head of Quality - Nuclear Island Programme

Head of Business Systems

Land Rover Head of Business

Human Resources Business Partner

Head of Catering

Head Office Coordinator

Head of Marketing

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