Housing assistant Work, Jobs in Braintree, Ess (with Salaries)

Housing Assistant
Epping Forest District Council —Epping
- £30,851 - £31,686 a year
- Full-time
- Hybrid work
- Annual leave
- Employee discount
22h
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Housing Assistant

Epping Forest District Council -
Epping

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Job details

Full-time
£30,851 - £31,686 a year
22 hours ago

Benefits

Annual leave
Company pension
Employee discount

Full job description

Salary

£30,851 - £31,686

Contractual hours

Basis

Full time

Region

Epping

Package

LGPS pension scheme 28 days annual leave + bank holidays Perkbox discounts & wellbeing perks Hybrid working Ongoing professional development Flexible pay via Stream Reimbursement of professional membership

Job category/type

Fixed Term - Full Time

Date posted

03/07/2026

Job reference

EREQ000543

Epping Forest District Council is seeking a motivated and customer-focused individual to join our Tenancy Team.

If you are enthusiastic, detail-oriented, and able to work both collaboratively and on your own initiative, this could be an excellent opportunity for you to help deliver high-quality services to our residents.

Key Responsibilities

Provide administrative and case support to Tenancy Officers, helping manage caseloads and maintain accurate, up-to-date records
Assist with tenancy management tasks, including monitoring low-level issues, responding to enquiries, and supporting early intervention and tenant engagement
Manage Mutual Exchange applications from start to finish, including eligibility checks, property inspections, decision-making, and liaison with tenants and partner landlords, with oversight from the Senior Tenancy Officer
Maintain organised systems, prepare correspondence, reports, and communications, ensuring compliance with policies and legislation
Support effective communication across the team and with customers, handling enquiries and escalating more complex issues where required

About You

We’re looking for someone who:

Empathetic and compassionate, with a non-judgemental approach to supporting tenants
Fair and professional, applying policies consistently and with integrity
Customer-focused, with a commitment to delivering a high-quality service
Resilient, able to remain calm and effective in challenging situations
Proactive, identifying issues early and taking appropriate action
A strong team player, who can also work confidently on their own initiative
Accountable and organised, taking ownership of tasks and maintaining accurate records
Adaptable, with a positive approach to change and evolving priorities

Working Arrangements

Reporting to the Team Manager for Tenancy

A hybrid working pattern is anticipated for this role, with office attendance expected for a minimum of around three days per week, depending on service requirements.

The Council operates to the standards of the Disclosure and Barring Service (DBS) and applicants are advised that this post is subject to a Basic check.

Why Join Us?

Epping Forest District Council is a place of opportunity and it’s a great time to join us – we’re changing how we deliver our services ensuring we are a place that people are proud of and which delivers its priorities to high standards

How to Apply

Please submit your application by (deadline at 23:59) using the ‘Apply Online’ button

If you have any questions, feel free to contact Tenancy Team Manager on 01992564570

Epping Forest District Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

Apply Now

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