Customer success manager Work, Jobs in Braintree (with Salaries)

Service Support Coordinator
RDC —Braintree
- Full-time
- Computer skills
11d
Assistant Store Manager
TNF —Braintree
- Weekend availability
- Customer service
- English
- POS
- Employee discount
Quick apply
Retail Territory Sales Representative - Sudbury/North Bay
Molson Coors Brewing Company —Sudbury
- £51,900 - £68,100 a year
- Marketing
- Bachelor's degree
- Business
- Health & wellbeing programme
- Annual leave
Part Time Supervisor, Calvin Klein Braintree
Calvin Klein —Braintree
- Full-time
- Customer service
- Supervising experience
- Conflict management
9d
Key Account Manager
elix sourcing solutions —Chelmsford
- £40,000 - £50,000 a year
New Business Manager - Affinity Partnerships
Arc Legal —Colchester
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
New Business Manager - Affinity Partnerships
AmTrust International —Colchester
- Remote
- Business development
- Travel
- Communication skills
- Annual leave
Supervisor
Crew Clothing Braintree —Braintree
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
9d
Digital Sales Manager
Saxton 4x4 —Chelmsford
- From £30,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
Quick apply
Supervisor
Ben Sherman Braintree —Braintree
- Part-time
- Sales
- Customer service
- Computer literacy
Quick apply
9d
Sales Assistant
Topps Tiles —Braintree
- £10.85 - £12.71 an hour
- Weekend availability
- Customer service
- No experience needed
- Retail sales
- Employee discount
10d
Client Manager
Marsh —Witham
- Full-time
- Hybrid work
- Data entry
- Communication skills
- Office experience
Managing Partner
Naked. —Colchester
- Up to £100,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
Quick apply
14d
Customer Service & Acquisitions Lead
Civic Recruitment Limited —Colchester
- £19.23 an hour
- Full-time
- Microsoft Word
- Business development
- Analysis skills
Quick apply
General Sales Manager
Toomey Motor Group —Chelmsford
- £45,000 a year
- Full-time
- Team management
- Organisational skills
- Leadership
- Free parking
- Employee discount
Assistant Branch Manager
Naked. —Colchester
- Up to £85,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
Quick apply
14d
PCB Sales Manager
Pulsar Measurement —Earls Colne
- £60,000 - £70,000 a year
- Hybrid work
- CRM software
- Engineering
- Business development
- Employee discount
- Sick pay
Quick apply
Customer Services and Enquiries Assistant
Anglia Ruskin University —Chelmsford
- £26,707 - £30,378 a year
- Full-time
- CRM software
- Organisational skills
- Relocation assistance
2d
Office administrator and telesales
G & G Gallo Enterprises Ltd —Braintree
- £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
12d
Listings Manager
Command —Chelmsford
- £45,000 - £50,000 a year
- CRM software
- Business development
- Mentoring
Quick apply

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customer success manager jobs near braintree

Service Support Coordinator

RDC -
Braintree

Apply Now

Job details

Full-time
11 days ago

Qualifications

Internal department liaison
Computer skills
Customer support
Customer interaction
Stock coordination

Full job description

Job Title - Service Support Coordinator
Reporting To - Senior Service Manager

Role Purpose

Supporting Service Manager on delivering excellent customer service. To conduct the transactional side of the business, with detailed interaction with internal systems to log and progress work through the system, provide reporting and first line query resolution.

Generation of quotations for existing clients in a timely manner.
Primary point of contact for issue resolution, escalating to Service Manager where applicable.
Support Service Manager in contract profitability by ensuring all fees for created jobs have been added correctly.
Invoice preparation completed in a timely manner and presented to Service Manager for Approval.
Receive and action service requests from customer completed in a timely manner with delays communicated to client.
Ensuring client reporting is in line with sow requirements, data sense checked to ensure correct detail is being shared.
Responsibility for total Stock holding for all allocated accounts, ensuring that stock is managed in line with customer expectations and that stock is within sla timescales whilst in each area of the business.
Support Senior Service Manager/Service Manager by completing any reasonable work request.
Manage discrepancies – Investigating fully before releasing.
Schedule workload through operations, stock and parcel allocation
Generating redeployment orders
Communicate to relevant internal departments to ensure issues are avoided.

Performance Indicators

Achieves goals set in annual employee performance review. (Employee Performance Review)
Being efficient in Service requests to ensure no escalations around delay in response to queries/quotes etc.
Being efficient in Service reporting to ensure no escalations around incorrect / or delayed reporting.
Stock management being managed efficiently and timely, so all stock is moving.

Knowledge, Skills & Experience

Ability to multitask a wide range of tasks over many customers (Essential)
An organised approach to ensure all tasks required are completed in a timely manner. (Essential)
Capable of working on various I.T platforms with Good Excel skills (Essential)
Experience/Confidence in dealing with customers and managing queries in a professional and polite manner (Essential)
A team player with the ability to work with others to achieve the end goal (Essential)
Keen eye for detail in particular ensuring correct fees and data is correct (Essential)
Experience in System Stock Management (preferred but not essential)

Winning Together Competencies - Our Values and Principles

We win by:

Putting customers first: we work hard to get to know our customers, understand their needs and out them at the heart of everything we do. This lets us use our skills and experience to help them in the right way at the right time.
Keeping promises: we’re straightforward, open and honest in all of or dealings. We’re pragmatic and do our very best to keep our promises. When that’s difficult, we help our customers find other ways to solve their problems.

We do it together by:

Understanding people matter: we’re committed to being diverse and inclusive. We build supportive, rewarding relationships and celebrate success. We’re proud of the people we work with, and we treat people as we expect them to treat us.
Considering the long term: we’re building a sustainable and efficient business for the long term. This leads our decisions and actions and helps people trust us.

Apply Now

Refine Your Search

customer success manager jobs in braintree

Service Support Coordinator

Assistant Store Manager

Retail Territory Sales Representative - Sudbury/North Bay

Part Time Supervisor, Calvin Klein Braintree

Key Account Manager

New Business Manager - Affinity Partnerships

New Business Manager - Affinity Partnerships

Supervisor

Digital Sales Manager

Supervisor

Sales Assistant

Client Manager

Managing Partner

Customer Service & Acquisitions Lead

General Sales Manager

Assistant Branch Manager

PCB Sales Manager

Customer Services and Enquiries Assistant

Office administrator and telesales

Listings Manager

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Job Title - Service Support Coordinator
Reporting To - Senior Service Manager

Role Purpose

Performance Indicators

Knowledge, Skills & Experience

Winning Together Competencies - Our Values and Principles

We win by:

We do it together by:

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customer success manager jobs in braintree

I want to receive the latest job alerts for customer success manager in braintree

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Job Title - Service Support Coordinator Reporting To - Senior Service Manager

Role Purpose

Performance Indicators

Knowledge, Skills & Experience

Winning Together Competencies - Our Values and Principles

We win by:

We do it together by:

Job Title - Service Support Coordinator
Reporting To - Senior Service Manager