First contact Work, Jobs in Bramcote, Ntt (with Salaries)

Complaints & Information Support Officer
Nottinghamshire County Council —Nottingham
- Full-time
- Front desk
- IT
- Communication skills
14d
Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation
Student Roost —Nottingham
- £13.95 an hour
- Night shift
- Sales
- Microsoft Office
- Communication skills
Quick apply
9d
Weekend Administrator/Front Of House
Fortava Healthcare Limited —Nottingham
- £14 an hour
- Part-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Box Office Agent
National Ice Centre & Motorpoint Arena —Nottingham
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
10d
Operations Support Advisor
Newmedica —Nottingham
- Up to £28,000 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
Quick apply
3d
Optical Assistant/Receptionist
Clifton Opticians —Nottingham
- From £12.71 an hour
- Overtime
- Computer literacy
- Microsoft Office
- Data entry
- Store discount
- Employee discount
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Nottingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
- Employee discount
Customer Service Advisor
Derby City Council —Derby
- £25,583 - £25,989 a year
- Full-time
- Computer skills
HR Administrator
The Spencer Academies Trust —Nottingham
- £27,709 - £29,541 a year
- Customer service
- Microsoft Office
- Databases
Visits Coordinator - Admin
Ministry of Justice —Derby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
8d
Reservations Agent
Doubletree by Hilton Nottingham - Gateway —Nottingham
- From £12.71 an hour
- Full-time
- Hospitality
- English
- Hotel
- Free parking
- Employee discount
Quick apply
Assistant EHC Practitioner
Nottinghamshire County Council —Nottingham
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
4d
Service Support Agent
JIGSAW SYSTEMS LTD —Nottingham
- Full-time
- Microsoft Word
- Communication skills
- Time management
- Free parking
Quick apply
9d
Sixth Form Administrator
Nottingham College —Nottingham
- £24,840 - £25,230 a year
- Call to connect
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Home Customer Service Advisor
NEXT —Leicester
- £13.29 an hour
- Part-time
- Computer literacy
- Computer skills
- Free parking
- Employee discount
7d
People Advisor
Nova Education Trust —Nottingham
- £34,434 - £39,153 a year
- Human resources
- School
Onboarding Coordinator
Rehlko —Nottingham
- £30,000 a year
- Full-time
- Microsoft Office
- Driving
- Travel
- Employee assistance programme
Customer Experience Consultant | S1 | Retail Banking | Nottingham
A01 Santander UK plc —Nottingham
- Full-time
- Cash handling
- Banking
Sales Assistant - 20 hour contact
JYSK —Derby
- £13 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Experience Advisor | S1 | Retail Banking | Nottingham 36 CS Branch|
A01 Santander UK plc —Nottingham
- From £25,000 a year
- Part-time
- Cash handling
- Banking
1d

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first contact jobs near bramcote, ntt

Complaints & Information Support Officer

Nottinghamshire County Council -
Nottingham

Apply Now

Job details

Full-time
14 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
UK GDPR
Complaint handling
General Data Protection Regulation (GDPR)
Front desk
IT
Customer interaction
Communication skills

Full job description

At Nottinghamshire County Council, we are dedicated to serving our community with compassion and care. We believe in creating a supportive environment where everyone feels valued and empowered. Join us in making a difference in the lives of those we serve!

An exciting opportunity has arisen for a Complaints & Information Support Officer within our Complaints and Information Team. This role is essential for ensuring that we provide consistent, effective, and first-class customer service. You will be the first point of contact for individuals making complaints or requests for information, ensuring their needs are met with professionalism and empathy.

As a Complaints & Information Support Officer, your key responsibilities will include:

Customer Care: Delivering exceptional front-line service to all visitors and callers at County Hall.
Information Management: Supporting the management of statutory and non-statutory complaints, Freedom of Information requests, and Data Subject Access requests.
Guidance Provider: Offering advice and guidance to customers and colleagues on services, policies, and processes, including complex queries.
Administrative Support: Assessing, logging, and acknowledging customer contacts, ensuring all enquiries are directed to the appropriate procedures.

To thrive in this role, you should possess:

A strong understanding of customer service principles.
Experience in handling complaints and information requests.
Proficiency in IT and administrative tasks.
Knowledge of relevant legislation, including GDPR and FOIA.

We are looking for candidates who demonstrate:

Empathy and Understanding: Ability to handle emotionally challenging situations with care.
Communication Skills: Clear and effective communication with customers and colleagues.
Problem-Solving Abilities: A proactive approach to resolving issues and providing solutions.
Team Spirit: A collaborative mindset, working well within a team to achieve common goals.

At Nottinghamshire County Council, we offer:

A Place to Belong: A friendly, inclusive workplace where everyone is valued.
Professional Development: Opportunities for continuous learning and growth.
Work-Life Balance: Flexible working arrangements to support your lifestyle.
Generous Leave: A supportive environment that prioritises your well-being.

Don’t miss out on this fantastic opportunity to be part of a team that makes a real difference in our community! If you are passionate about providing excellent customer service and want to contribute to the well-being of Nottinghamshire County Council, we encourage you to apply today!

IND2

Apply Now

Refine Your Search

first contact jobs in bramcote, ntt

Complaints & Information Support Officer

Night Owl - Customer Service Advisor 20:00 – 08:00 – Student Accommodation

Weekend Administrator/Front Of House

Box Office Agent

Operations Support Advisor

Optical Assistant/Receptionist

Operational Support Officer

Customer Service Advisor

HR Administrator

Visits Coordinator - Admin

Reservations Agent

Assistant EHC Practitioner

Service Support Agent

Sixth Form Administrator

Home Customer Service Advisor

People Advisor

Onboarding Coordinator

Customer Experience Consultant | S1 | Retail Banking | Nottingham

Sales Assistant - 20 hour contact

Customer Experience Advisor | S1 | Retail Banking | Nottingham 36 CS Branch|

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