Incident manager Work, Jobs in Bramcote, Ntt (with Salaries)

On Train Service Delivery Manager
East Midlands Railway —Nottingham
- £46,062.63 a year
- Customer service
- Recruiting
- Leadership
- Flexible schedule
7d
Regional Operations Manager - Housing
The Abbeyfield Society —Nottingham
- £51,000 - £57,000 a year
- Full-time
- Continuous improvement
- Team management
- Budgeting
- Annual leave
- Employee assistance programme
Quick apply
14d
Transport Manager Position
Redcliffe —Nottingham
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Family Support Worker Waking Night
Safe Haven Group - Family Assessment Centre —Nottingham
- £14.42 an hour
- Weekend availability
- Medication administration
- Writing skills
- Experience working with children
Quick apply
11d
Asset Protection Manager
HelloFresh —Derby
- Hybrid work
- Team management
- Travel
- In-person
- Work from home
- Employee assistance programme
Quick apply
7d
Area Operations Manager
Well Pharmacy —Nottingham
- Sales
- Analysis skills
- Recruiting
IT Service Desk Engineer
Your IT Department Ltd —Eastwood
- Up to £35,000 a year
- Full-time
- Hybrid work
- Mentoring
- Computer networking
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Responsible Individual (Consultant)
Delphi Care Solutions —Nottingham
- Monday to Friday
- Hybrid work
Quick apply
Security Manager
Balfour Beatty —Derby
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
IT Support Operations Manager
DG Cars —Nottingham
- £30,000 - £42,500 a year
- Full-time
- Continuous improvement
- In-person
Quick apply
10d
Security Contract Manager
NVC Security —Derby
- From £45,000 a year
- Full-time
- Computer literacy
- English
- Travel
Quick apply
14d
Service Support Agent
JIGSAW SYSTEMS LTD —Nottingham
- Full-time
- Microsoft Word
- Communication skills
- Time management
- Free parking
Quick apply
9d
Loss Prevention Officer
NEXT —Nottingham
- £12.71 - £13.84 an hour
- Full-time
Health & Safety Site Lead (Part time)
Network 2 Supplies —Sutton-In-Ashfield
- £40,000 - £45,000 a year
- Continuous improvement
- In-person
- Health & wellbeing programme
- Life insurance
Quick apply
10d
HSE Advisor
UKWS Limited —Ashbourne
- Full-time
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Problem Manager
Microlise —Nottingham
- From £40,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Employee assistance programme
9d
Responsible Individual & Ofsted Consultancy Lead
Delphi Care Solutions —Nottingham
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Senior Facilities Manager
HelloFresh —Derby
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Employee assistance programme
- Gym membership
Quick apply
Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities
Well Pharmacy —City of Leicester
- Continuous improvement
- Recruiting
- Budgeting
Health and Safety Advisor - Mobile (UK Wide)
Emcor —Nottingham
- £35,000 a year
- Full-time
- Continuous improvement
- Employee assistance programme
- Referral programme
Quick apply

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On Train Service Delivery Manager

East Midlands Railway -
Nottingham

Apply Now

Job details

Fixed term contract
£46,062.63 a year
7 days ago

Benefits

Company pension
Free or subsidised travel
Flexible schedule

Qualifications

Employee relations case handling
Customer service
Employee relations
Performance management
Recruiting
Leadership
Team motivation leadership
Health and safety briefings

Full job description

We are proud to be One Team at East Midlands Railway (EMR). We are passionate about keeping people safe, delighting our customers, doing the right thing and delivering easier journeys every day. With over 2,600 employees, our people are the reason we are so successful. 10 times accredited as a Top Employer, we value our people and are dedicated to making sure that everybody feels empowered to bring their authentic self to work.

We have an outstanding opportunity to join our Talent Pool for the role of On Train Service Delivery Manager based at Nottingham.

The Talent Pool means that while we do not have an immediate vacancy at the time of advertising, we are recruiting into a talent pool in readiness for the next available vacancy. Successful candidates will remain in the pool for a maximum of 12 months. During this 12 month period, we can consider you for the role whenever a vacancy arises.

We’re looking for a business manager and people leader to join us at East Midlands Railway, where you’ll find your place as a leader representing the communities we serve and driving a sustainable railway for the East Midlands. As an On-Train Service Delivery Manager, you will be empowered to move your depot from good to great through effective leadership and customer-focused innovation.

To be successful in the role, you’ll have previous experience in leading a team in an agile, fast-paced environment, and you’ll champion our vision and values to ensure that customers are at the heart of our sustainable railway for the East Midlands. You will understand how your depot interacts with the wider railway industry, recognise the needs of your train crew, and identify opportunities to improve both customer service and the commercial success of the business.

The Opportunity

Reporting to the On-Train Depot Manager, you will have sole responsibility for managing a team of Senior Conductors, Train Managers, and Customer Hosts. You’ll be supported by multiple subject matter experts as well as having access to a range of development programs to support you being successful within the role. You’ll drive business initiatives with positivity and pace, ensuring the delivery of EMR’s people, safety, and performance commitments. Additionally, you will work closely with the wider on-train depot management team to implement and deliver engagement and performance strategies, fostering a culture of excellence across your team.

People

Develop and maintain good industrial relations with recognised trade unions.
Supporting the growth of your team through performance and development opportunities available within the business, building positive relationships to understand your teams’ personal challenges, setting realistic goals to drive engagement and improvement.
Own and manage Employee Relations cases (absence management, disciplinary and grievance investigations, flexible working etc..) complying to employment legislation as well as company policy and procedures.
Deliver engagement activities and support the business’ wellbeing plan.
Ensure that the right people with the right skills are recruited into the right role to enhance business capability and performance.

Safety

Sound and proactive management of train guard competency including fitness for duty checks, dispatch monitoring and implementing competency development plans where appropriate.
Respond to accidents and incidents, completing any associated investigations and presenting recommendations.
Promote a safe working culture on the railways through your team by conducting regular safety briefings and ensure compliance with industry rulebooks and the appropriate safety management systems.

Performance

Critically analyse performance data
Identifying trends in performance for your depot

Want an opportunity to meet the hiring manager? Meet Mark Evans, On Train Depot Manager at Nottingham. We got an exclusive interview with him where he talks about the role, his team and what he is looking for when recruiting! Click below for the full interview:

https://www.youtube.com/watch?v=8UMGwdqj61Y

We Delight our Customers, and We Are One Team, that's what drives everything we do at EMR. If you're successful in this role, you'll be expected to support our frontline colleagues at points throughout the year. This might mean undertaking safety critical work, for which you'll receive full training, or simply helping out with Customer Service when our stations are busy. That means stepping up for the frontline, not just managing from a distance, it's part of our DNA at EMR.

To be great in this role you will be committed to delivering great customer service and have the ability to inspire others to delight our customers on a daily basis, with a proven track record of managing high performing teams in a customer focused environment.

Please note this role can at times involve irregular hours and on-call commitment.

What We Offer

Competitive salary and pension scheme
Free First - Class Duty travel on the EMR network
Free Standard Class leisure travel for you, your partner AND dependents on EMR network
Flexible working hours and supportive team environment
32 days holiday per year, increasing to 34
Commitment to inclusion, diversity, and sustainability

This is a fantastic opportunity to anyone looking to take their next step into a challenging, fast paced management role. You will be part of a great team!

Apply Now

Refine Your Search

incident manager jobs in bramcote, ntt

On Train Service Delivery Manager

Regional Operations Manager - Housing

Transport Manager Position

Family Support Worker Waking Night

Asset Protection Manager

Area Operations Manager

IT Service Desk Engineer

Responsible Individual (Consultant)

Security Manager

IT Support Operations Manager

Security Contract Manager

Service Support Agent

Loss Prevention Officer

Health & Safety Site Lead (Part time)

HSE Advisor

Problem Manager

Responsible Individual & Ofsted Consultancy Lead

Senior Facilities Manager

Nationwide Opportunities - Field Leadership - Area and Regional Operations Manager Opportunities

Health and Safety Advisor - Mobile (UK Wide)

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