Director of customer experience Work, Jobs in Bramhall, Gtm (with Salaries)

Sr. Director, Customer Experience & Quality - EMEA
Johnson Controls —Stockport
- Full-time
- Analysis skills
- HVAC
- Leadership
- Employee assistance programme
- Employee discount
Managing Director
Oliver Valves —Knutsford
- Customer service
- IT
Head of Corporate Relationships
Together —Cheadle
- Full-time
- Management
- Leadership
Quick apply
Partnership Director
Equans —Winsford
- Up to £95,000 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Director of Estates - Operations
The University of Manchester —Manchester
- Annual leave
- Employee assistance programme
9d
Personal Assistant to Operations Director
SE Recycling Ltd —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
1d
Private Jets Sales Consultant - £35,000pa + 10% Uncapped Commission
Air Charter Service —Cheadle
- £35,000 a year
- Full-time
- Customer service
- Travel
- Communication skills
- Gym membership
Quick apply
10d
Head of Standards & Verification
Training Qualifications UK —Sale
- £65,000 a year
- Full-time
- Project management
- Continuous improvement
- Leadership
- Annual leave
- Life insurance
Quick apply
3d
Head of Block / Block Director
Legacie Management & Lettings —Manchester
- £75,000 - £100,000 a year
- Full-time
- Driving
- In-person
- Phone etiquette
Quick apply
3d
Associate Director
Crosslake Technologies —Manchester
- Full-time
- Project management
- Presentation skills
- IT
Director of Development and Regeneration
First Choice Homes Oldham —Oldham
- £105,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
7d
Digital and Omnichannel Director
Haier Europe —Birchwood
- Full-time
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
10d
People Operations Director
RSM UK —Manchester
- Full-time
- Human resources
- Leadership
2d
Head of Compliance - QAHSE & Corporate Risk
Marine Systems Technology —Winsford
- £70,000 - £75,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Director, Enterprise Applications
Altus Group —Manchester
- £75,000 - £100,000 a year
- Full-time
- Salesforce
- Travel
- In-person
Client Success Director
PHMG Careers —Manchester
- From £35,000 a year
- Microsoft Outlook
- Sales
- Customer service
- Annual leave
- Work from home
Quick apply
Managing Director - Facilities Management
Mercury Hampton Ltd —Manchester
- £90,000 - £100,000 a year
- Call to connect
- Leadership
Quick apply
Head of Mobilisation & Programme Delivery
Envipco —Warrington
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Business
Quick apply
14d
National Account Manager
ASCOT INTERNATION 1996 LTD —Stockport
- £35,000 - £40,000 a year
- Full-time
- Sales
- Driving
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Project Manager – CRF
Tameside Council —Tameside
- £46,142 - £48,226 a year
- Call to connect
- English
- Communication skills

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director of customer experience jobs near bramhall, gtm

Sr. Director, Customer Experience & Quality - EMEA

Johnson Controls -
Stockport

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Analysis skills
HVAC
Root cause analysis
Leadership
Communication skills

Full job description

Senior Director, Customer Experience & Quality – EMEA

Location: EMEA
Reports To: Vice President Quality
Function: Lean Transformation

Johnson Controls

Johnson Controls is a global leader in smart, sustainable building solutions. We deliver innovation that transforms environments where people live, work, learn, and play. As the global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. We enable customer success through operational excellence, responsible sourcing, supply chain resilience, and long‑term strategic partnerships.

Role Summary

The Sr. Director Customer Experience & Quality – EMEA is a strategic leadership role responsible for defining and driving the overall customer experience and quality strategy across the EMEA region. This role oversees quality systems, customer experience programs, and operational and manufacturing and supplier quality excellence, drive key initiatives to ensure products, services, and processes meet both internal and external expectations, as well as regulatory and industry standards.

The role will partner closely with regional leadership, commercial teams, and global stakeholders to enhance customer satisfaction, strengthen quality governance, and support sustainable business growth.

Key Responsibilities

Strategy & Leadership

Define and implement the EMEA customer experience and overall quality strategy aligned with global Quality and regional business objectives
Lead and develop a high-performing regional quality and customer experience organization
Act as a key advisor to senior leadership on quality performance, customer satisfaction, and risk management

Customer Experience (CX) Excellence

Drive end-to-end customer experience initiatives across the customer journey (pre-sales to after-sales)
Establish KPIs and governance for customer satisfaction (e.g., NPS, VOC insights)
Identify key customer pain points and lead cross-functional improvement initiatives

Quality Management & Compliance

Ensure compliance with applicable quality standards, regulations, and certifications across EMEA markets
Oversee quality assurance processes, audits, and continuous improvement programs
Drive product reliability and quality performance to meet technical specifications and customer expectations

Operational Excellence & Continuous Improvement

Lead root cause analysis and corrective/preventive action programs (CAPA)
Drive Lean / Six Sigma / continuous improvement initiatives across the region
Strengthening quality systems, processes, and digital tools to improve efficiency and transparency

Cross-functional Collaboration

Partner with Engineering, Manufacturing, Supply Chain, and Commercial teams to ensure quality and CX alignment
Collaborate with global teams to localize best practices for EMEA markets
Support critical business initiatives such as new product introduction (NPI) and key market expansion

Risk & Escalation Management

Manage high-impact quality and customer issues across the region
Establish escalation mechanisms and ensure timely resolution of critical cases
Monitor and mitigate operational and reputational risks

Skills & Competencies

Customer-centric mindset
Data-driven decision making
Excellent communication and relationship‑building abilities across global, regional, and local levels.
Ability to operate in complex, matrixed environments with multiple stakeholders.

Qualifications & Experience

Minimum 15 years’ experience in quality, customer experience, or related functions, including regional leadership experience
Proven track record in leading large, cross-functional teams in a matrix organization
Strong understanding of quality systems, manufacturing quality, supplier quality, regulatory requirements, and customer experience frameworks
Experience in industrial, HVAC, manufacturing, or related industries is highly preferred
Strong analytical, problem-solving, and decision-making capabilities
Excellent communication and stakeholder management skills, with ability to influence senior leadership

What We Offer

Competitive Compensation: Attractive salary package aligned with experience and performance.
Comprehensive Benefits: Car options, pension, life assurance, employee assistance program, referral incentives, and discount programs.
Learning & Development: Extensive professional development, global exposure, and cross‑functional growth opportunities.
Inclusive Culture: A collaborative and diverse environment that values innovation, teamwork, and continuous improvement.
Safety Commitment: A strong Zero Harm policy embedded in all operations.
Diversity & Inclusion: Active Business Resource Groups and a culture that celebrates diverse perspectives.

Apply Now

Refine Your Search

director of customer experience jobs in bramhall, gtm

Sr. Director, Customer Experience & Quality - EMEA

Managing Director

Head of Corporate Relationships

Partnership Director

Director of Estates - Operations

Personal Assistant to Operations Director

Private Jets Sales Consultant - £35,000pa + 10% Uncapped Commission

Head of Standards & Verification

Head of Block / Block Director

Associate Director

Director of Development and Regeneration

Digital and Omnichannel Director

People Operations Director

Head of Compliance - QAHSE & Corporate Risk

Director, Enterprise Applications

Client Success Director

Managing Director - Facilities Management

Head of Mobilisation & Programme Delivery

National Account Manager

Project Manager – CRF

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