Complaints manager Work, Jobs in Brampton, Cam (with Salaries)

Corporate Complaints Manager
CHS Group —Cambridge
- £45,215.12 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Presentation skills
- Free parking
- Annual leave
10d
Customer Feedback and Enquiries Lead (Highways Maintenance Focused)
Cambridgeshire County Council —Alconbury
- £41,958 - £44,822 a year
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
10d
Assistant Manager
Olmo Lounge —Huntingdon
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
9d
Clinical Deputy Manager
Hamberley Care Homes —Huntingdon
- Up to £60,000 a year
- Full-time
- Management
- Hotel
- Communication skills
- Free parking
- Annual leave
2d
Workplace Experience Manager
CBRE —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Front of House Manager
University Arms —Cambridge
- £40,000 a year
- Weekend availability
- Bar
- Hotel
- University
- Employee assistance programme
- Referral programme
Quality Manager
Healthxchange —Kettering
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Senior Admin Lead
Bedfordshire Supported Housing Ltd —Bedford
- £33,150 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Operational Head of Function - Complex - HMP Bedford
Ministry of Justice —Bedford
- £50,001 - £60,000 a year
- Weekend availability
- Hybrid work
- Management
- English
- Presentation skills
- Annual leave
8d
Assistant Manager
Loungers —Huntingdon
- £33,200 - £37,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
3d
Operations Assistant
U.S. Air Forces, Europe —Alconbury
- £19.05 - £20.21 an hour
- Weekend availability
- Bar
- Travel
- In-person
Quality and Environmental Manager
Rapidrop Global —Peterborough
- Up to £55,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
7d
Store Manager
Aldi —St. Neots
- £52,910 - £69,000 a year
- Annual leave
Shift Manager
GAD Corporation (do not delete) —Huntingdon
- £11 - £22 an hour
- Night shift
- Basic maths
- Organisational skills
- Leadership
- Annual leave
- Flexible schedule
Welfare Officer
Barracudas —Huntingdon
- £559.79 - £680.83 a week
- Seasonal
- Childcare
- Supervising experience
- Communication skills
Duty Operations Manager
Edu-Lettings UK Ltd —Kettering
- £27,000 - £29,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Practice Manager
Harborough Field (East Northants Primary Care Network) —Rushden
- £45,205.81 - £55,266.43 a year
- Full-time
- Management
- Microsoft Office
- Presentation skills
- Free parking
Quick apply
Marketing Manager
MaPS —Bedford
- £65,000 a year
- Hybrid work
- Marketing
- Presentation skills
- No degree
- Annual leave
- Employee assistance programme
14d
AI Product Manager
MaPS —Bedford
- £57,000 a year
- Hybrid work
- Agile
- AI
- Annual leave
- Employee assistance programme
Waste Management & Recycling, Specialist Production Instructor (SPI): Waste Environmental, HMP Littlehey
Ministry of Justice —Huntingdon
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Basic maths
- English
- Presentation skills
- Annual leave
9d

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Corporate Complaints Manager

CHS Group -
Cambridge

Apply Now

Job details

Full-time
£45,215.12 a year
10 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Flexitime
Company pension
Employee assistance programme
Employee discount
Gym membership
Paid volunteer time
Enhanced maternity leave
Enhanced paternity leave
Referral programme
Sick pay
On-site parking

Qualifications

Customer service
Complaint handling
Analysis skills
Presentation skills
Continuous improvement
IT
Communication skills

Full job description

This is an exciting opportunity to join CHS Group in this newly established post. Do you have the expertise and confidence to lead on complaint handling and help shape how we listen, respond, and improve for our customers? If so, this is an opportunity to make a real impact. As Corporate Complaints Manager, you’ll play a key role in delivering a high-quality, customer-focused complaints service, ensuring every customer feels heard and supported.

You will be joining a long-established, locally based and independent housing association with strong local partnerships. We have a reputation for delivering on our values of care, openness and trust in our housing and community services. We continue to build on this strong foundation, with ambitious plans to further develop our services and infrastructure.

You’ll lead on our overall approach to complaint handling, working with teams to support their complaint responses and help ensure we remain fully compliant with regulatory requirements, including the Housing Ombudsman Complaint Handling Code.

You’ll also use insight and data to drive service improvements, helping us learn from feedback and strengthen the overall customer experience.

Reporting to the Executive Director, Customers Services you will:

Monitor and where necessary promote improvements in compliance against our complaints and compensation policies, ensuring timely and high-quality responses
Support customer facing teams to maintain a positive complaint handling culture and service through training, sharing data and good practice
Lead on liaison with the Housing Ombudsman, ensuring all enquiries are responded to and that CHS learns from cases.
Analyse complaint data and identify trends, root causes, and opportunities for improvement
Support continuous improvement across the complaints process and customer experience
Prepare our internal and external reporting and self-assessments and ensure they are published on time.

You’ll bring a strong background in complaint handling and customer service, along with the confidence to challenge and influence colleagues.

Experience of handling complex, high-volume complaints within a social housing, local government or other regulated organisation in a customer facing environment
Experience of implementing change to drive up standards and performance
Experience of using and improving databases / IT systems for customer and/or complaints data.
Experience of collating and presenting data to a range of audiences
Good knowledge of the Housing Ombudsman’s Complaints Handling Code and regulatory framework for social housing

Excellent communication, influencing and listening skills
Outstanding customer focus with the ability to balance empathy, accountability and operational compliance
Excellent investigative and problem-solving skills
Excellent analytical skills, using data to drive improvement
Understanding of safeguarding, vulnerability and partnership approaches that support customers with complex needs
A collaborative and assertive approach to working with colleagues and teams to drive improvement

Level 4 housing qualification regulated by the Office of Qualifications and Examinations Regulation (Ofqual) or willingness to work towards.

Hybrid Working Arrangements – the majority of the working week will be office-based in Histon in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with service delivery being the prime consideration.

Employee discount scheme (retail, leisure, gym membership and fitness equipment)
Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
Employee Assistance Programme
Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
Cycle to work scheme (salary sacrifice)
One day off a year to volunteer for a charity of your choice
30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
Company sick pay
58p per mile business mileage allowance
Refer a friend scheme (£250)
Contributory pension scheme, which both you and CHS contribute to
Enhanced maternity and paternity leave
Flexible Working Policy
Full induction
Comprehensive free training and development opportunities with paid time off
Free DBS (for relevant posts)
Free onsite/nearby parking
Hybrid Working Policy
Flexitime

As part of the recruitment and selection process candidates will be required to complete a Personality Profiler

CLOSING DATE FOR APPLICATIONS: Midnight Sunday 12th July 2026

INTERVIEWS: Friday 31st July 2026

INDMED

Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.

Our Purpose
We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.

Apply Now

Refine Your Search

complaints manager jobs in brampton, cam

Corporate Complaints Manager

Customer Feedback and Enquiries Lead (Highways Maintenance Focused)

Assistant Manager

Clinical Deputy Manager

Workplace Experience Manager

Front of House Manager

Quality Manager

Senior Admin Lead

Operational Head of Function - Complex - HMP Bedford

Assistant Manager

Operations Assistant

Quality and Environmental Manager

Store Manager

Shift Manager

Welfare Officer

Duty Operations Manager

Practice Manager

Marketing Manager

AI Product Manager

Waste Management & Recycling, Specialist Production Instructor (SPI): Waste Environmental, HMP Littlehey

I want to receive the latest job alerts for complaints manager in brampton, cam

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