Customer support & client services occupations Work, Jobs in Branston, Dby (with Salaries)

Customer Services Coordinator, Jewellery & Gifts
EGL Group —Needwood
- £26,000 - £30,000 a year
- Full-time
- Customer service
- No experience needed
- In-person
- Free parking
- Employee discount
Quick apply
3d
Customer Service Advisor
First Fence —Swadlincote
- £29,644.30 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
4d
Customer Service Advisor
ATL —Derby
- £26,000 - £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
Telephone Customer Service Advisor
ZANFISH WHOLESALE LIMITED —Allestree
- £13.00 - £13.70 an hour
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
7d
Fleet Coordinator
Toyota Financial Services, KINTO and KINTO JOIN —Burton-On-Trent
- £28,500 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
11d
E-Commerce Customer Service Advisor / Trade Counter Assistant
F H Brundle —Burton-On-Trent
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Service Advisor
HSBC Global Services Limited —Birmingham
- From £25,000 a year
- Full-time
- Hybrid work
- Customer service
- In-person
- Banking
- Annual leave
- Work from home
14d
Membership Support Advisor - 6 MONTH FTC
RICS —Birmingham
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Sales Support & Customer Care Specialist-12 Month FTC
IPL Schoeller —Tamworth
- Oracle
- Customer service
- ERP systems
Quick apply
Customer Services Coordinator
Mi Hub Ltd —Derby
- £25,065.82 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
19h
Customer Service Advisor - Energy (Leicester)
Octopus Energy Group —Leicester
- From £26,300 a year
- Full-time
Quick apply
3d
Customer Relations Lead
Grain and Frame —Oldbury
- From £40,000 a year
- Weekend availability
- Management
- Customer service
- English
- Free parking
- Employee discount
Quick apply
2d
Customer Experience Manager (CXM)
Babble Cloud —Burton-On-Trent
- Full-time
- Hybrid work
- CRM software
- Travel
- Communication skills
- Annual leave
Quick apply
Online Operations Assistant
First Intuition —Birmingham
- Full-time
- Remote
- Customer service
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Quick apply
2d
Central Planning Clerk Weekends
GXO Logistics —Burton-On-Trent
- £10,692.86 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
11d
Customer Service Representative
AMI Medical Ltd —Nottingham
- From £26,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
8d
Customer Service Advisor
Culligan UK limited —Wolverhampton
- £25,618 a year
- Full-time
- Salesforce
- Microsoft Office
- IT
- Employee assistance programme
- Sick pay
Quick apply
Onboarding Advisor
Culligan UK limited —Wolverhampton
- £25,610 a year
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
Customer Service Advisor
NCF Living —Coleshill
- £27,040 a year
- Monday to Friday
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
1d
Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
19h

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Customer Services Coordinator, Jewellery & Gifts

EGL Group
Needwood

Quick apply

Job details

Permanent | Full-time
£26,000 - £30,000 a year
3 days ago

Benefits

Free parking
Casual dress
Private dental insurance
Company pension
Employee discount
On-site parking

Qualifications

Adobe Photoshop
Customer service
Adobe Illustrator
No experience needed
Office experience

Full job description

Customer Services Coordinator, Jewellery & Gifts

Salary: £26,000 - £30,000 per year depending on experience

Location: DE13 9PB (Burton-on-Trent area)

Type: Full-time, Permanent

Interested candidates must submit a short cover note alongside their CV. Applications without a cover note will not be considered.

ABOUT US

We are a growing ecommerce company in jewellery and gifts, responsible for two personalised lifestyle brands: Engravers Guild of London and Lovelox.

Every year, we help tens of thousands of customers celebrate milestones, remember loved ones and mark life's most meaningful moments through personalised jewellery and gifts.

Over the past eight years, we have grown to become one of the UK's leading personalised gift retailers, generating thousands of 5-star reviews, while Lovelox has become one of the largest sellers of lockets in both the UK and US.

Today, our products include personalised jewellery, lockets, fingerprint jewellery and memorial jewellery, with customers trusting us to create pieces that often carry significant emotional value.

We are a close-knit team of eleven people working from a beautifully converted barn office on the edge of Burton-on-Trent. As we continue to invest in the growth of both brands, we are looking for an exceptional Customer Experience Executive to join us.

THE ROLE

Customer experience sits at the heart of everything we do.

The products we create are highly personal and often emotionally significant. Whether helping someone design a personalised necklace, create a memorial keepsake, or resolve an issue with an order, our team plays an important role in ensuring every customer feels supported and valued.

We are looking for someone with experience in a customer-facing office environment who genuinely enjoys helping people and takes pride in delivering excellent service.

You will become one of the key points of contact for our customers, supporting them through email, telephone and online enquiries, while working closely with our production team to ensure orders are delivered accurately and on time.

While customer experience will be your primary focus, we are a small and collaborative business, which means there may be opportunities to become involved in wider areas of the company over time depending on your strengths, interests and business needs.

KEY RESPONSIBILITIES

Delivering Exceptional Customer Support

You will be responsible for supporting customers across multiple channels, including email, telephone and online enquiries.

Using our customer service platform, Freshdesk, you will help customers with product questions, order updates, personalisation requests and issue resolution, ensuring enquiries are handled promptly, professionally and with empathy.

Creating Personalisation and Engraving Previews

Some customers require bespoke engraving layouts, custom artwork or specialist personalisation requests.

You will create visual previews for customers using Adobe Photoshop and Illustrator. Previous experience is not required, as full training will be provided.

Coordinating Personalised Orders

You will work closely with our production team to ensure bespoke customer requirements are accurately communicated and fulfilled exactly as expected.

This includes briefing custom orders, answering production queries and helping manage outstanding orders where required.

Managing Customer Returns and Resolutions

When issues arise, you will help investigate and resolve them in a way that delivers the best possible outcome for the customer and the business.

This includes processing returned items, communicating with customers and coordinating any necessary remakes or replacements.

Supporting Office Operations

You will also assist with a range of general office and administrative tasks, including stock administration, order processing, stock takes and other operational activities that help keep the business running smoothly.

What Success Looks Like

Customers receive fast, accurate and empathetic support.
Customer enquiries are resolved efficiently and professionally.
Personalised orders are accurately briefed and delivered as expected.
The customer service inbox is well organised and effectively managed.
You contribute positively to the smooth running of the wider business.
Customers leave delighted with their experience and confident in recommending our brands to others.

ABOUT YOU

You are likely to:

Have experience in a customer service, customer operations or office-based support role.
Enjoy helping people and solving problems.
Communicate clearly and professionally, both verbally and in writing.
Be organised and comfortable managing multiple priorities.
Have strong attention to detail.
Be confident learning new systems and software.
Take ownership of your work and follow tasks through to completion.
Enjoy working as part of a close-knit team.
Remain calm, professional and positive when dealing with customer issues.

Most importantly, you care about doing good work and take pride in delivering an excellent customer experience.

ADDITIONAL INFO

Location

We are located in the countryside and public transport options are extremely limited.

Candidates will therefore need access to their own transport.

Our postcode is DE13 9PB.

Working Hours

Monday to Friday

8:30am – 5:00pm

Benefits

Free breakfast
Free lunch
Private dental insurance
Private online GP service
Company pension with enhanced employer contributions
Generous sickness and absence provisions
Employee discount
Casual dress
Free on-site parking

HOW TO APPLY

Please submit:

Your CV
A short cover note explaining why you are interested in the role and why you believe you would be a good fit for our team

Applications without a cover note will not be considered.

Pay: £26,000.00-£30,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in branston, dby

Customer Services Coordinator, Jewellery & Gifts

Customer Service Advisor

Customer Service Advisor

Telephone Customer Service Advisor

Fleet Coordinator

E-Commerce Customer Service Advisor / Trade Counter Assistant

Customer Service Advisor

Membership Support Advisor - 6 MONTH FTC

Sales Support & Customer Care Specialist-12 Month FTC

Customer Services Coordinator

Customer Service Advisor - Energy (Leicester)

Customer Relations Lead

Customer Experience Manager (CXM)

Online Operations Assistant

Central Planning Clerk Weekends

Customer Service Representative

Customer Service Advisor

Onboarding Advisor

Customer Service Advisor

Customer Complaint Resolution Handler

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