Entry level sales representative Work, Jobs in Brassington, Dby (with Salaries)

Onboarding & Customer Service Administrator
Cloud9 Fulfilment —Sheffield
- £24,420 - £28,000 a year
- Full-time
- English
- Administrative experience
- In-person
- Free parking
Quick apply
1d
Administration Account & Inside Sales
Mycronic —Macclesfield
- Full-time
- Microsoft Excel
- Administrative experience
- IT
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Onboarding & Customer Service Administrator

Cloud9 Fulfilment
Sheffield

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
1 day ago

Benefits

Free parking
Casual dress

Qualifications

Logistics
English
Administrative experience
SaaS
Account management
Communication skills
Negotiation

Full job description

Job Description: Onboarding Administrator

Location: Unit 3-4 Parkway Link, Kettlebridge Road, Sheffield, S9 3AJ

Reporting to: General Manager

Company: Cloud9 Fulfilment

Role Overview

Cloud9 is seeking a meticulous and communicative Onboarding & Customer Service Administrator to join our growing team. This role is pivotal in bridging the gap between a successful sale and a fully operational shipping partnership. You will be the primary point of contact for new e-commerce clients, guiding them through the administrative, financial, and technical setup of their accounts.

The successful candidate will blend high-level administrative precision with strong negotiation skills, ensuring our clients receive optimal collection windows from couriers while becoming proficient users of our award-winning Order Management System (OMS).

Core Responsibilities1. Account Lifecycle Management

Lead the post-sales journey for new clients, ensuring a smooth transition into the Cloud9 ecosystem.
Manage the end-to-end account application process, including the collection of necessary documentation and coordinating credit checks.
Liaise with internal finance and sales teams to ensure all compliance and contractual requirements are met.

2. Courier & Logistics Coordination

Act as the lead negotiator with our courier partners to secure efficient and reliable collection windows for clients.
Coordinate with couriers for physical collection setups, troubleshooting any initial logistical hurdles.
Maintain strong relationships with courier representatives to advocate for our clients' specific needs.

3. Technical Implementation & Training

Configure client accounts within the internal software, ensuring all settings are tailored to their specific business model.
Deliver professional, one-on-one training sessions to clients, teaching them how to use the internal system to manage, track, and optimise their dispatch process.
Advise clients on best practices within the OMS to streamline their internal operations.

4. Relationship Management

Provide exceptional customer service, managing expectations and timelines throughout the onboarding phase.
Act as a technical and operational subject matter expert, answering queries with clarity and professional confidence.

Person Specification

Feature Requirement

Experience

Proven experience in administration, account management, or logistics coordination.

Negotiation

Demonstrated ability to negotiate effectively with third-party suppliers (e.g., couriers).

Technical Aptitude

Ability to quickly learn the intricacies of SaaS/OMS platforms and translate technical features into user-friendly instructions.

Communication

Strong interpersonal skills with a professional telephone manner and excellent written English.

Detail Oriented

Exceptional accuracy in data entry and documentation management.

Proactive

A self-starter who can manage multiple client migrations simultaneously without compromising on quality.

Why Join Us?

This is an exciting time to join a business with a clear roadmap for exponential growth. At Cloud9, you will be working with award-winning technology and a team dedicated to disrupting the traditional shipping landscape.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Free parking

Work Location: In person

Quick apply

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