Project lead Work, Jobs in Brassington, Dby (with Salaries)

Subject Matter Expert (SME)
Nimbus Disability —Derby
- £29,550 a year
- Full-time
- Salesforce
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
5d
Senior Visitor Experience Officer
National Trust —Derby
- £27,612 a year
- Weekend availability
- Free parking
- Employee assistance programme
13d
Senior Global Opportunities Manager
University of Sheffield —Sheffield
- £48,822 - £58,225 a year
- Weekend availability
- Hybrid work
- Research
- University
- Bachelor's degree
- Annual leave
- Employee discount
8d
Women's Lead Analyst
Nottingham Forest Football Club —Nottingham
- Research
- Free parking
- Employee assistance programme
Continuous Improvement Lead
Capital One UK —Nottingham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
2d
Project Manager
IPSUM —Ilkeston
- Full-time
- PMP
- Business development
- Continuous improvement
- Annual leave
Quick apply
Business Systems Project Manager
Derbyshire Fire & Rescue —Ripley
- £47,181 - £52,413 a year
- Full-time
- Travel
- Annual leave
- Employee discount
Project Officers
Archaeological Research Services —Bakewell
- £33,852 - £38,800 a year
- Annual leave
Senior Continuous Improvement and Governance Manager
Specsavers —Nottingham
- Up to £62,252 a year
- Full-time
- Continuous improvement
- Team management
- Analytics
Project Manager
Varex Imaging —Stoke-on-Trent
- Full-time
- Continuous improvement
- Mentoring
Internal Communications Lead
ivolve Care and Support —Chesterfield
- Full-time
- Data analysis skills
- Travel
- Organisational skills
2d
Senior Commercial Insights Manager
East Midlands Railway —Derby
- £66,000 a year
- Hybrid work
- Analysis skills
- Team management
- Employee discount
- Flexible schedule
9d
Senior Partnerships Manager
Home Office —Sheffield
- £49,850 - £56,850 a year
- Full-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
Lead Business Analyst
STRESS MAN LTD —Derby
- £46,000 - £56,000 a year
- Full-time
- Computer Science
- Engineering
- Master's degree
Quick apply
1d
Assistant Manager
The Rank Group —Burton-On-Trent
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
Quick apply
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
Strategy Analyst Graduate
Capital One UK —Nottingham
- Full-time
- Hybrid work
- Master's degree
- Maths
- Communication skills
- Annual leave
2d
Service Management Lead - Police Staff
Nottinghamshire Police —Arnold
- £42,612 - £44,700 a year
- Full-time
- Continuous improvement
- Team management
- Annual leave
5d
Assistant Project Manager
University of Sheffield —Sheffield
- £32,080 - £36,636 a year
- Full-time
- Hybrid work
- University
- Agile
- Communication skills
- Annual leave
- Employee discount
IT Project Manager
Solidcor —Chesterfield
- Full-time
- Software troubleshooting
- Agile
- Communication skills
Quick apply

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project lead jobs near brassington, dby

Subject Matter Expert (SME)

Nimbus Disability
Derby

Quick apply

Job details

Permanent | Full-time
£29,550 a year
5 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Additional leave
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
UK GDPR
Mentoring
Technical writing
Leadership

Full job description

Job Title: Subject Matter Expert (SME) – Railcard Eligibility & Appeals Specialist

1. Role Purpose

The Subject Matter Expert (SME) serves as the senior technical authority and escalation lead for national Railcard application evaluation within Salesforce CRM. Reporting directly to the Project Manager, the SME provides guidance and oversight to the team of Eligibility Assessors, ensuring consistent decision quality and rigorous standards across all application workflows.

Unlike general assessors, the SME specialises in evaluating complex, ambiguous, or borderline evidence—such as bespoke GP statements, consultant medical reports, and non-standard entitlement documentation. Additionally, the SME is responsible for adjudicating formal customer appeals and drafting clear, objective decision outcome communications, ensuring all scheme outcomes are fair, defensible, and fully compliant with eligibility frameworks.

2. Key Responsibilities2.1 Complex Evidence Evaluation & Borderline Decisioning

Evaluate complex, ambiguous, or non-standard medical and entitlement evidence referred by Eligibility Assessors (including specialist medical consultant letters, GP clinical summaries, and complex benefit awards).
Apply expert judgment to compare nuanced medical evidence against established eligibility matrices, ensuring fair and consistent outcomes.
Serve as the final technical sign-off for complex or borderline application approvals.

2.2 Formal Customer Appeals & Reconsideration

Manage, review, and determine formal applicant appeals against rejected Railcard applications.
Conduct objective secondary reviews of disputed evidence, reassessing case files without bias.
Draft comprehensive, polite, and legally defensible appeal outcome responses explaining technical decision rationales in plain English.

2.4 Salesforce Workflow & Escalation Management

Actively manage and resolve escalated case queues within Salesforce CRM, maintaining strict service level agreement (SLA) turnaround times.
Identify recurring evidence trends, common assessor queries, or system edge cases, liaising with the Project Manager to refine verification guidelines.

2.5 Compliance, Governance & Data Protection

Maintain strict compliance with UK GDPR and the Data Protection Act 2018 when handling sensitive Special Category medical data.
Ensure all evidence determinations conform to strict project non-disclosure agreements (NDAs) and national accessibility guidelines.

3. Person Specification3.1 Experience & Technical Expertise

Essential: Proven track record in handling complex case escalations, formal disputes, or appeals determination.
Essential: Proficient in using Salesforce CRM or similar enterprise case management systems to manage queues and track decisions.
Desirable: Experience in evaluating medical evidence, disability benefits documentation, or complex entitlement criteria.
Desirable: Deep understanding of disability documentation (e.g., PIP awards, DLA letters, Blue Badges, consultant reports, visual impairment certificates).
Desirable: Experience working in a back-office operations environment within a regulated or accessibility-focused service.

3.2 Key Attributes & Competencies

Advanced Medical/Evidence Literacy: Exceptional ability to interpret clinical language in GP/consultant letters and map impairment impacts against eligibility criteria.
Analytical Objectivity: High sound judgment, capable of making firm, fair, and defensible decisions on complex cases.
Communication & Technical Writing: Excellent written English skills, with the ability to articulate complex decision rationales clearly and professionally in formal appeal outcome letters.
Mentoring & Team Leadership: Supportive, patient approach when coaching and guiding Eligibility Assessors on technical queries.
High Focus & Data Security: Meticulous attention to detail and unwavering commitment to confidentiality and data protection standards.

4. Working Schedule & Shift Pattern

Contracted Hours: 37.5 hours per week.
Shift Schedule: 5 days per week scheduled between Monday and Saturday (operational daily window between 08:30 and 16:30).
Saturday Requirement: Mandatory coverage on every other Saturday (alternate Saturdays) as part of the core operational rotation.
Workplace: Office-based at Pentagon House, Derby.

Pay: £29,550.00 per year

Benefits:

Additional leave
Casual dress
Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

project lead jobs in brassington, dby

Subject Matter Expert (SME)

Senior Visitor Experience Officer

Senior Global Opportunities Manager

Women's Lead Analyst

Continuous Improvement Lead

Project Manager

Business Systems Project Manager

Project Officers

Senior Continuous Improvement and Governance Manager

Project Manager

Internal Communications Lead

Senior Commercial Insights Manager

Senior Partnerships Manager

Lead Business Analyst

Assistant Manager

Senior ERP Support Analyst

Strategy Analyst Graduate

Service Management Lead - Police Staff

Assistant Project Manager

IT Project Manager

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