Receptionist / Administrator
1. Do you have previous experience working in a Receptionist, Administrator, or Office Support role?
2. Do you have experience handling confidential information and working in accordance with GDPR requirements?
3. Have you maintained employee records, including annual leave, sickness, training, and personnel files?
4. Do you have experience completing recruitment administration, including references, DBS checks, right-to-work documentation, and onboarding paperwork?
5. Can you demonstrate excellent customer service skills, both face-to-face and over the telephone?
6. Have you worked within a care home, healthcare, or regulated environment? (Desirable but not essential)
About the Role
Reporting to the General Manager, Senior Management Team, and Group Administrator, the Receptionist / Administrator will be part of the administration team responsible for supporting the smooth and efficient running of the Home.
As the first point of contact for residents, relatives, visitors, staff, and external professionals, you will provide a professional and welcoming service while ensuring all administrative duties are completed accurately, efficiently, and to the highest standard.
Key Responsibilities
- Deliver a professional reception service and create a positive first impression of the Home.
- Handle all telephone calls, enquiries, and correspondence promptly and professionally.
- Ensure the overall administration of the Home is maintained to a high standard.
- Work effectively as part of a team to support the day-to-day operation of the Home.
- Maintain accurate records for staff, including annual leave, sickness, training, and personnel information.
- Support recruitment and onboarding processes, ensuring all required documentation is completed before employment commences, including references, DBS checks, right-to-work documentation, and other compliance requirements.
- Maintain records of orders, invoices, and financial documentation, ensuring timely submission to Finance for reconciliation and payment.
- Ensure all confidential information is handled securely and in accordance with GDPR and company policies.
- Attend all mandatory training and take responsibility for personal and professional development.
- Build positive relationships with residents, engaging them in meaningful conversation and activities that respect their dignity, individuality, lifestyle choices, and communication needs.
About You
The ideal candidate will have:
- Previous administration and/or reception experience.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Experience working with confidential information and GDPR requirements.
- Excellent communication and customer service skills.
- Experience maintaining records and databases.
- Be self-motivated and task focussed.
- Good IT skills, including Microsoft Office applications.
- The ability to work independently and as part of a team.
- A professional, caring, and approachable manner.
Experience within a care home, healthcare, or social care setting would be advantageous but is not essential.
If you are organised, professional, and passionate about delivering excellent administrative support and customer service, we would love to hear from you.
Job Types: Full-time, Part-time, Permanent
Pay: From £12.71 per hour
Benefits:
Experience:
- Administrative Assistants & Receptionists: 2 years (required)
Work Location: In person
