I'm looking for someone reliable, organized, and full of energy to help me run the day-to-day side of my cleaning business. It started as a side hustle but has grown, and I need someone to take the reins so I can focus on the bigger picture.
Are you looking for a role that truly fits around your life, whether that’s the school run, childcare, or another part-time job? This management position offers the ultimate flexibility, designed to work around your schedule. You'll have the freedom to manage your priorities, but because our clients and team need support, you do need to be available to respond whenever called upon.
The most important thing here is care. I need someone who's naturally empathetic, patient, and emotionally intelligent. You'll need to handle different personalities and respond constructively to everything from compliments to complaints to team member issues. You don't need fancy degrees-just solid people skills, good organisation, and a can-do attitude. I'll fund any training you need to get up to speed.
Our work is predominately around Twickenham, Richmond and the surrounding areas, so it is important that this is an easy distance for you to travel - being located near or in these location will be a plus!
Job Overview
We are seeking a dedicated and experienced Cleaning Company Manager to oversee daily operations on a part-time basis. The successful candidate will be responsible for supervising cleaning staff, ensuring high standards of service, and maintaining efficient workflow. This role offers an excellent opportunity for individuals with management and leadership skills to contribute to a professional cleaning service organisation.
Duties
- Supervise and coordinate cleaning staff to ensure tasks are completed efficiently and to a high standard
- Organise daily schedules and allocate resources effectively - Keep the day-to-day rota running smoothly, handling changes and shifting requirements seamlessly
- Monitor quality control and implement improvements where necessary
- Provide training and guidance to new and existing team members
- Manage client relationships, addressing any concerns promptly
- Maintain health and safety standards across all operations
- Assist in recruitment, onboarding and performance evaluations of staff - Lead the recruitment of new staff, set high service standards, and build stable, long-term relationships with the team to ensure longevity.
- Ensure compliance with company policies and procedures at all times
- Help grow the business via prompt response to customer enquiries and support of marketing and sales activity
- Service Level Agreement (SLA) Responsibilities - Maintain strict responsiveness targets for all client communications. This includes picking up inbound lead inquiries from people wanting a quote, managing follow-up visits, and handling calls to rearrange appointments or manage complaints.
- Client Engagement & Growth - Talk directly with prospective clients to build trust, guide them through onboarding, and nurture existing accounts to encourage five-star reviews and referrals.
- Social Media Presence -Support the growth of the business by managing and posting regular, organic content on our key social media platforms, primarily Facebook.
- Monthly Financial Reconciliation - Undertake a monthly reconcile exercise to check that all work completed has been fully invoiced, paid, and accounted for in the bank account.
- Sleeves-Up Emergency Support - Maintain the flexibility to step into the field and deliver hands-on cleaning yourself if a team member is ill, ensuring our clients are never left without support.
- Facilitating deep cleans and end of tenancy cleans, by delivering the cleaning equipment and materials, quality inspections and where needed finishing touches
Experience
- Proven supervising experience within the cleaning or facilities management sector
- Demonstrable management skills with the ability to lead a team effectively
- Strong organisational skills with the ability to prioritise tasks under pressure
- Leadership qualities with excellent communication and interpersonal skills
- Previous experience in a managerial role is desirable but not essential for highly motivated candidates willing to learn
- Drivers licence would be important
This position is ideal for individuals who are organised, proactive, and possess a passion for delivering exceptional service standards. The role offers an engaging environment where leadership qualities are valued, and professional growth is supported.
About You
- Reliable and Organised: You have a knack for getting things done and keeping things running smoothly.
- A Caring Communicator: You’re naturally empathetic, patient, and emotionally intelligent, able to handle all kinds of feedback constructively.
- Ready to Help: You’re comfortable jumping into the field to deliver hands-on care if someone is ill, so our clients are never left without support.
- An Empathetic Communicator: You are a natural "people person" who listens with intent, naturally steps into other people's shoes, and can effortlessly adjust your communication style to fit the person you are talking to.
- Composed Under Pressure: You aren't easily flustered by complaints or scheduling puzzles. You see a client change or an unexpected staff absence as an opportunity to problem-solve calmly.
- Persuasive and Confident: You are comfortable pick-up the phone, closing a sale by building genuine trust, and guiding clients smoothly through their onboarding journey.
- Highly Organised: You have an eye for logistics and enjoy bringing structure, order, and scheduling harmony to a fast-moving, local business.
- No Ego: You possess a strong "can-do" work ethic. While this is a leadership role, you are completely willing to get stuck into the practical delivery side of things when the team needs backup.
Objectives
- Maintaining our Five Star google reviews
- Growing the company
- Growing the team
- Efficient scheduling for maximum work availability for team members (minimum travel)
- Ensure accurate cashflow
- Retain customers (through good relationships and excellent service)
- Grow your role and responsibilities as the business grows
Pay: £800.00-£1,500.00 per month
Ability to commute/relocate:
- Twickenham, Greater London: reliably commute or plan to relocate before starting work (required)
Experience:
- Cleaning: 1 year (preferred)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Twickenham, Greater London (preferred)
Willingness to travel:
Work Location: In person
