Senior advisor Work, Jobs in Brentford, Gtl (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Senior Account Manager
Eckoh —Hemel Hempstead
- From £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Work from home
Quick apply
Personal Assistant to an Ultra-High-Net-Worth Individual (UHNWI)
Insignia Group —London
- Weekend availability
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Quick apply
4d
Client Partner (New Business) – Banking & Financial Markets
CGI —London
- Full-time
- Sales
- Negotiation
Quick apply
HR & People Professionals (All Levels) - UK Wide
Concept AI Ltd —London
- £28,000 - £120,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Human resources
- Work from home
Quick apply
Office & Business Manager
Boom Sports —Chiswick
- £34,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Annual leave
- Employee discount
Quick apply
10d
People Operations Generalist
Splendid Hospitality Group —Watford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
Mobility, Client Services, Senior Advisor
bp —Sunbury
- Full-time
- Hybrid work
- Travel
- In-person
- Relocation assistance
Senior HR Advisor
Global Maritime —London
- £55,000 - £75,000 a year
- Microsoft Excel
- Analysis skills
- Psychology
Senior Patient Advisor
UK Vein Clinic —London
- £28,000 - £30,000 a year
- Full-time
- CRM software
- Sales
- Microsoft Office
Quick apply
Senior HR Advisor
WeMaintain —London
- £40,000 - £42,000 a year
- Hybrid work
- Human resources
- Contracts
- Business
Quick apply
Senior HR Advisor
Pilgrim's Europe —Southall
- Full-time
- Human resources
- Communication skills
Quick apply
7d
Property Transaction Officer
A2Dominion Group —Ealing
- £35,860 - £37,746 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
Partners
PEARL CHARTERED ACCOUNTANTS —Brentford
- £30,000 - £40,000 a year
- QuickBooks
- Gym membership
Senior Event Health & Safety Advisor
HornerSalus Ltd —London
- Up to £55,000 a year
- Overtime
- English
- Bachelor's degree
- IT
- Flexitime
- Work from home
Quick apply
Senior HR Advisor
EPAM Systems, Inc. —London
- Hybrid work
- Project management
- Presentation skills
- Human resources
- Employee stock purchase plan
- Employee assistance programme
(Senior) Insurance Advisor (m / f / x)
Strabag —London
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
- Annual leave
HR Business Partner - Manufacturing & Supply Chain & Finance
Asahi UK —Woking
- Full-time
- Microsoft Outlook
- Microsoft Office
- Travel
People & Culture Director, Production
Warner Bros. Discovery —Leavesden Green
- No degree
- Travel
- Human resources
Senior Environment Advisor
Gatwick Airport Limited —Redhill
- From £46,618 a year
- In-person
- Free parking
14d

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senior advisor jobs near brentford, gtl

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

senior advisor jobs in brentford, gtl

Assistant Customer Service Manager

Senior Account Manager

Personal Assistant to an Ultra-High-Net-Worth Individual (UHNWI)

Client Partner (New Business) – Banking & Financial Markets

HR & People Professionals (All Levels) - UK Wide

Office & Business Manager

People Operations Generalist

Mobility, Client Services, Senior Advisor

Senior HR Advisor

Senior Patient Advisor

Senior HR Advisor

Senior HR Advisor

Property Transaction Officer

Partners

Senior Event Health & Safety Advisor

Senior HR Advisor

(Senior) Insurance Advisor (m / f / x)

HR Business Partner - Manufacturing & Supply Chain & Finance

People & Culture Director, Production

Senior Environment Advisor

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