2nd line support Work, Jobs in Bridge Of Weir, Sct (with Salaries)

Technical Analyst
NTT Data UK —Glasgow
- Analysis skills
- Communication skills
- Analytics
EUC Engineer
Scottish Leather Group —Bridge of Weir
- £0.01 a year
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Document Controller
Scottish Power —High Blantyre
- From £34,040 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- SharePoint
- Annual leave
- Employee discount
3d
Technical Analyst
NTT Ltd —Glasgow
- Analysis skills
- Communication skills
- Analytics
IT Field Engineer - Scotland
T-Tech —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
9d

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Technical Analyst

NTT Data UK -
Glasgow

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Job details

Qualifications

Technical troubleshooting
Stakeholder collaboration
Incident queue management
Ticket management
Analysis skills
Multidisciplinary collaboration
Application support
Root cause analysis
Fault diagnosis and repair
Communication skills
Debugging
Analytics

Full job description

At NTT DATA, you have endless opportunities to think big, act bold and take ownership. As a $30+ billion business and technology services, AI and digital infrastructure leader, we co-innovate solutions with clients and partners globally for business and societal impact. Serving 75% of the Fortune Global 100, with experts in over 70 countries, we encourage experimentation and recognize great work. Proudly a Global Top Employer, NTT DATA is part of NTT Group, which invests over $3 billion annually in R&D. Make this the place where you belong, learn, and build your network. Make this the place where you grow.

Support & Triage

Triage and respond to incoming support tickets in a timely and professional manner
Act as the first point of contact for end users for the application issues
Gather sufficient detail from users to accurately diagnose issues

Monitoring & Analysis

Monitor application logs and dashboards to identify errors or abnormal behaviour
Analyse runtime errors and system messages to understand root causes
Spot recurring themes or patterns in support issues and escalate appropriately

Troubleshooting & Debugging

Troubleshoot and debug issues to determine whether they relate to:
- User error
- Frontend (FE) issues
- Backend (BE) issues
Reproduce issues where possible to support diagnosis and resolution
Retest solutions with users after issue resolution

Collaboration & Continuous Improvement

Work closely with frontend, backend, and product teams to support issue resolution
Work closely with end users to triage and resolve issues working with other suppliers where necessary
Help improve support processes by identifying common user errors and system weaknesses
Contribute to knowledge bases, FAQs, or guidance to reduce repeat issues

Experience in application support, technical triage, or production support roles
Strong analytical and problem‑solving skills
Ability to read logs and interpret technical error messages
Clear and confident written and verbal communication skills
Comfortable working across technical and non-technical audiences

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

The Technical Analyst will be responsible for 2nd line support, triage, and investigation of application issues. The role focuses on identifying whether reported issues are caused by user error, frontend (FE) defects, or backend (BE) defects, and ensuring clear, accurate information is passed to the appropriate teams for resolution.

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2nd line support jobs in bridge of weir, sct

Technical Analyst

EUC Engineer

Document Controller

Technical Analyst

IT Field Engineer - Scotland

Apprentice Support Desk Analyst

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