Service desk support Work, Jobs in Bridgend, Bge (with Salaries)

EMEA Service Desk Analyst
QuidelOrtho —Pencoed
- Full-time
- Microsoft Outlook
- Windows
- Scripting
- Employee assistance programme
- Gym membership
7d
Administrative Support Officer
Cwm Taf Morgannwg University Health Board —Pontypridd
- £26,300 - £27,890 a year
- Full-time
- Oracle
- Organisational skills
- Communication skills
5d
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
6d
Service Desk Analyst
Cardiff Metropolitan University —Cardiff
- £28,031 - £28,778 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Annual leave
3d
Operational Support Officer
HM Courts & Tribunal Service —Cardiff
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
9d
Office & Team Administrator
Green Gen Cymru —Cardiff
- £30,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Quick apply
2h
Cash Desk Volunteer
British Heart Foundation —Bridgend
- Employee discount
Technical Support Engineer
Advanced Secure Technologies —Saint Mellons
- £26,225 - £29,000 a year
- Full-time
- Remote
- Customer service
- Windows
- Administrative experience
Quick apply
Crown Court Clerk - Cardiff
HM Courts & Tribunal Service —Cardiff
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Administrative experience
- Annual leave
- Employee discount
3d
Service Desk Manager
Technology Transformation Group —Cardiff
- £46,500 a year
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Leadership
- Free parking
Quick apply
1d
Reception Team Member
Sirius Hotel Group —Cardiff
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
1d
Food and Beverage - Waiting Staff - Q80
Parkdean Resorts —Rest Bay ED
- No experience needed
- Restaurant
- Resort
- Store discount
- Employee assistance programme
Quick apply
Response Controller
Welsh Water —Merthyr Tydfil
- £45,739.23 - £54,016.11 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
5d
Telephone & Administration Volunteer
British Heart Foundation —Bridgend
- Employee discount
Receptionist
Hilton Cardiff —Cardiff
- £12.71 an hour
- Part-time
- Front desk
- Employee discount
- Referral programme
Quick apply
HR Systems Officer
Welsh Parliament —Cardiff
- £26,690 - £30,503 a year
- Temporary
- Hybrid work
- Administrative experience
- Presentation skills
- Human resources
- Work from home
8d
Cashier
The Rank Group —Cardiff
- Weekend availability
- Communication skills
Quick apply
Trade Counter Assistant
Miles Hire South Wales Ltd —Cardiff
- From £28,828.80 a year
- Full-time
- Customer service
- Basic maths
- Driving
Quick apply
2d
IT Service Improvement Manager
ivolve Care and Support —Swansea
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- IT
- Referral programme
Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply

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EMEA Service Desk Analyst

QuidelOrtho -
Pencoed

Apply Now

Job details

Full-time
7 days ago

Benefits

Cycle to work scheme
On-site gym
Company pension
Canteen
Employee assistance programme
Gym membership

Qualifications

Microsoft Outlook
SCCM
Software deployment
Project coordination
Windows
ITIL
Scripting
Computer networking
Mobile device management
IT
Account management
Communication skills
PowerShell
Shell Scripting
Active Directory
CompTIA A+
Intune

Full job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

EMEA Service Desk Analyst

As we continue to strengthen our Information Technology team, we are now actively recruiting for an EMEA Service Desk Analyst to join the team. This is a permanent job opportunity, based at our state-of-the-art manufacturing facility in Pencoed.

Your new role:
As the EMEA Service Desk Analyst you will interface with the a varied population of end users, including those within: Operations, Supporting Functions, and Commercial. These individuals may be office based or home based. The individual will also support the Service Delivery Lead and his direct reports with computers linked to manufacturing operations as well as the general IT end-user population in Pencoed, including VIPs, and occasionally providing advice and support to end users at other QuidelOrtho offices in EMEA.

What you’ll be doing:

Device Deployment: Install and configure new PCs, laptops, monitors, and peripherals
across the organization.
Imaging & Software Installation: Use deployment tools (e.g., SCCM, Intune, MDT) to image devices and install the required software and updates.
Data Migration: Back up and transfer user data and settings from old machines to
new systems.
Hardware Setup: Connect devices to the network, configure printers, and ensure
peripherals are working
Asset Management: Tag and log equipment into inventory systems and decommission or recycle old hardware appropriately.
User Support & Training: Provide basic guidance or technical support to end users during or after rollout to ensure a smooth transition.
Documentation: Record installation processes, issues encountered, and resolutions
for tracking and auditing purposes.
Compliance & Security: Ensure all work follows company policies, security protocols, and, in some industries like pharmaceuticals, GxP or GMP requirements.
Global Service Desk: Comfortable handling inbound support calls and providing coverage for the global service desk

What you’ll need to succeed:

Experience in IT Hardware Installation – Proven ability to deploy desktops, laptops, monitors, and peripherals.
Knowledge of Windows Operating Systems – Installation, configuration, and basic troubleshooting of Windows 10/11.
Understanding of Microsoft 365 Applications – Basic setup and support for Outlook, Teams, Word, Excel, etc.
Basic Networking Knowledge – Ability to connect devices to networks, troubleshoot connectivity issues, and understand IP addressing.
Use of Imaging/Deployment Tools – Experience with tools like SCCM, Intune, or equivalent for device imaging and configuration.
Problem-Solving Skills – Ability to quickly identify and resolve common hardware and software issues.
Strong Communication Skills – Clear and professional interaction with end users and team members.
Ability to Follow Technical Documentation – Comfort with checklists, guides, and standard operating procedures.
Physical Readiness – Able to lift equipment, work in various office environments, and move between locations if needed.
Time Management – Punctual, organised, and able to meet rollout deadlines.

Preferred Skills:

Experience with Enterprise Deployment Tools – Familiarity with SCCM, Intune, Autopilot, or similar platforms.

Advanced Troubleshooting Abilities – Comfort diagnosing and resolving more complex system or hardware issues.
Experience with Active Directory – User account management, group policies, and permissions.
Mobile Device Management (MDM) – Understanding of mobile device setup and management in corporate environments.
Knowledge of ITIL Practices – Familiarity with service management processes and change control procedures.
Scripting Skills – Basic knowledge of PowerShell or batch scripting for automation tasks.
Customer-Focused Mindset – Strong interpersonal skills and ability to support users with varying technical backgrounds.
Project Coordination Experience – Able to assist in planning, tracking, and reporting on rollout progress.
Experience in Multi-Site Rollouts – Comfort working across remote or regional locations.
Certifications (desirable) – CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.

What we offer:

Competitive Salary
Yearly Salary Reviews
Attractive Pension Scheme
Bonus Scheme
Life Assurance
Private Medical (If applicable)
LinkedIn Learning
Cycle to Work Scheme
Free Onsite Gym
Subsidised Canteen
25 days Holidays + 8 Bank Holidays (Milestone Increases Available)
Employee Assistance Programme
Reward & Recognition Programmes
State-Of-The-Art facilities
Exceptional career developmental prospects
Strong culture centred around collaboration & customer focus.

Equal Opportunity

QuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at [email protected] .

#LI- RP1

Apply Now

Refine Your Search

service desk support jobs in bridgend, bge

EMEA Service Desk Analyst

Administrative Support Officer

Customer Service Assistant

Service Desk Analyst

Operational Support Officer

Office & Team Administrator

Cash Desk Volunteer

Technical Support Engineer

Crown Court Clerk - Cardiff

Service Desk Manager

Reception Team Member

Food and Beverage - Waiting Staff - Q80

Response Controller

Telephone & Administration Volunteer

Receptionist

HR Systems Officer

Cashier

Trade Counter Assistant

IT Service Improvement Manager

Service Desk Advisor (First Line Helpdesk)

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