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Place outbound calls to customers. As orders are dispatched and delivered, you’ll be in contact with our warehouse, associates, delivery partners and customers…

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Courier Service Specialist

Evri -
Bridgend

Apply Now

Job details

Permanent
£28,000 - £32,000 a year

Benefits

Cycle to work scheme
Employee assistance programme
Employee discount

Qualifications

Driving Licence
Driving
IT
Communication skills

Full job description

Courier Service Specialist

Vacancy Salary £28000-£32000 plus bonus and benefits

Vacancy Location Bridgend

This is a permanent, full time vacancy that will close in 5 days at 23:59 BST.

The Vacancy

Join the Evri Final Mile Team as a Courier Service Specialist!

Location- Pen-Y-Bont

Shift Pattern – Any 5 days over 7

Ready to be at the heart of the action? Step into a fast‑paced role where every day brings new challenges, new people, and the satisfaction of keeping parcels moving smoothly across the Final Mile. If you thrive on problem‑solving, supporting others, and driving service excellence, this is your moment.

This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!

What You’ll Be Doing Day to Day as our Courier Service Specialist

As a Courier Service Specialist, you’ll be the on‑site champion keeping our Delivery Unit’s running like clockwork. From supporting and guiding couriers to ensuring parcels are ready for collection, you’ll be the steady hand ensuring efficiency, compliance, and reliable service. You’ll oversee daily activity, tackle issues before they escalate, and keep the operation flowing seamlessly—so our customers get the great experience they expect.

Responsibilities

Support the onboarding of new couriers and allocate work effectively.
Monitor parcel scanning, courier readiness and ensure compliance throughout the process.
Address local issues such as late couriers, scanning delays, or missing parcels before escalating.
Use the Service Tracker to raise timely, transparent escalations when needed.
Support couriers with manifests, routing, and operational queries.
Provide daily operational feedback to the Territory Manager to optimise performance.

Interested? Here’s What You’ll Need to Succeed

A current UK driving licence.
Solid understanding of the self-employed courier model.
Experience working in a fast-paced, customer-focused operational environment.
Strong problem-solving, organisation, and attention to detail.
Confident communication skills and the ability to spot and escalate risks quickly.

Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring and be their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Our Benefits

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

Bonus schemes (grade dependent)

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Retailer discounts

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

Apply Now

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Goods on Hold Operative - Fixed Term Contract

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Field Service Coordinator

Repairs Scheduler (Maternity Cover)

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