Technical support specialist Work, Jobs in Bridgend (with Salaries)

Recoveries Specialist
Flint Bishop —Swansea
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Free parking
- Flexible schedule
Quick apply
Data Lead
Scrumconnect Consulting —Bridgend
- £450 - £500 a week
- Mentoring
- Leadership
- Communication skills
Vocational Trainer & Assessor (Fire, Health & Safety, & Construction)
EVOLUTION SAFETY SOLUTIONS LTD —Merthyr Tydfil
- From £35,000 a year
- Full-time
- Computer literacy
- Writing skills
- Business development
Quick apply
Repair Order Coordinator
Willis Lease Finance Corporation —Bridgend
- Full-time
- Remote
- Project management
- Travel
- Communication skills
Quick apply
Product Development Technical Co-ordinator
Something Different Wholesale —Swansea
- £28,000 - £30,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Project management
- Product management
- Free parking
- Work from home
Quick apply
5d
Multi Skilled Engineer
Marshalls PLC —Bridgend
- £45,657 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Communication skills
- Employee discount
Quick apply
Design Out Crime Officer
South Wales Police —Bridgend
- £37,020 - £42,612 a year
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
5d
Service Desk Manager
Driver and Vehicle Licensing Agency —Swansea
- £44,241 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Free parking
- Annual leave
9d
Goods In Quality Inspector / Engineering Assistant
MFC International Limited —Tonypandy
- £13.50 an hour
- Full-time
- Heavy lifting
- Computer literacy
- Quality control
- Free parking
Quick apply
Highway Records Officer
Neath Port Talbot County Borough Council —Neath Port Talbot
- £33,699 - £37,280 a year
- Full-time
- Hybrid work
- Annual leave
- Work from home
8d
EPOS & Hardware Client Support Specialist
DigiTickets —Neath
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Computer networking
- POS
- Restaurant
Quick apply
8d
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave
Validation Specialist
Norgine —Hengoed
- Engineering
- Supervising experience
- Continuous improvement
Quick apply
5d
Telephone Fundraiser - Full Time Contract (Remote)
RETURN FUNDRAISING LIMITED —Cardiff
- £13.45 - £14.50 an hour
- No weekends
- Remote
- Communication skills
Quick apply
Fitter - Assembly & Installation
Marshall Land Systems Ltd —Merthyr Tydfil
- £32,000 a year
- Full-time
- Schematics
- Continuous improvement
- Communication skills
Assistant Project Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £39,152 a year
- Full-time
- Hybrid work
- Civil engineering
- Construction experience
- Budgeting
- Annual leave
- Flexible schedule
Assistant Project Manager (PMO)
WSP —Cardiff
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
13d
Production Technology Specialist
ITV —Cardiff
- £37,106 - £46,536 a year
- Weekend availability
- Computer literacy
- Travel
- Computer skills
7d
Clinical Documentation Specialist
Cyden Ltd —Swansea
- £38,000 - £42,000 a year
- Full-time
- Bachelor's degree
- Communication skills
Quick apply
IT Support Technician
AllClear Travel Insurance —Cardiff
- £28,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Windows
- Analysis skills
- Annual leave
- Employee discount
Quick apply
1d

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Recoveries Specialist

Flint Bishop -
Swansea

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Flexible schedule

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Outbound debtor call management
Arrears management
Computer skills
Customer interaction
Outbound calling
Communication skills
Time management

Full job description

Description

Are you ready to make a positive impact on people's lives?

At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers.

The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients.

You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes.

The roles are onsite working 5 days per week at our Swansea offices.

Reporting to the Head of Recoveries.

Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads).

Key Responsibilities

Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact.
Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound
Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compliance).
Identify and understand customer needs to provide a consistently high-quality service.
Investigate, resolve, and process customer enquiries to deliver customer value at first point of contact
Effectively diagnose, investigate, and resolve customer disputes to ensure delivery of an efficient and effective service to the customer; work with specialist litigation teams to ensure they are handled and resolved in a timely manner
Negotiating repayment plans when necessary
Understand and adhere to the company and department standards, policies.
Ability to work as part of a team, sharing best practice, knowledge, resource, and ideas
Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed
Operate customer related information systems to the required standard to maintain accurate and secure records.
A genuine passion for delivering Service Excellence, understanding what makes a great customer journey & tailoring your style appropriately
Experience in a customer facing role and target driven environment as well as excellent organisational and time-management skills
Demonstrate experience in identifying opportunities for improvement Computer literate to operate customer related information systems

Skills, Knowledge and Expertise

What You'll Need:

Strong communication and interpersonal skills
Empathy and understanding
Resilience and adaptability
A passion for helping others
Previous customer service experience (preferred)

Disclosure will be required in the event that a position is offered.
Financial checks will be required in the event that a position is offered.

Benefits

What We Offer:

Competitive Salary:

Competitive salary increasing 12 months service, plus a performance-related bonus.

Comprehensive Benefits:

Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

Career Growth:

We're committed to your professional development. Advance your career through opportunities for promotion and training.
We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the Recoveries Specialist role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

Positive Work Environment:

Be part of a supportive team that values collaboration and teamwork.

Work-Life Balance:

Benefit from flexible working hours and a flexible, generous holiday allowance.

About Flint Bishop

Flint Bishop is a multi-award-winning, top 200 UK law firm. We have been providing legal services to businesses and individuals for over a century.

Recognised as a ‘leading firm’ by both Chambers & Partners and The Legal 500, the outstanding quality of our staff and service levels is underlined by our ISO quality assurance accreditations, industry awards and peer ranking.

We have approximately 450 solicitors and legal experts who use their technical skills and expertise for one mission: to provide clients with clear advice that helps them to achieve their goals as effectively as possible.

Quick apply

Refine Your Search

technical support specialist jobs in bridgend

Recoveries Specialist

Data Lead

Vocational Trainer & Assessor (Fire, Health & Safety, & Construction)

Repair Order Coordinator

Product Development Technical Co-ordinator

Multi Skilled Engineer

Design Out Crime Officer

Service Desk Manager

Goods In Quality Inspector / Engineering Assistant

Highway Records Officer

EPOS & Hardware Client Support Specialist

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Validation Specialist

Telephone Fundraiser - Full Time Contract (Remote)

Fitter - Assembly & Installation

Assistant Project Manager

Assistant Project Manager (PMO)

Production Technology Specialist

Clinical Documentation Specialist

IT Support Technician

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