Housing officer Work, Jobs in Bridgnorth (with Salaries)

Customer Services Team Leader (Contact Centre Based)
Midland Heart —Birmingham
- £45,330 a year
- Monday to Friday
- Supervising experience
- Continuous improvement
- Team management
7d
Community Liaison Officer
Twenty Fifth Avenue Ltd —Birmingham
- £28,000 - £34,000 a year
- Full-time
- Public speaking
- Driving
- Travel
- Annual leave
Quick apply
8d
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
Housing Officer - Worcestershire, Hereford, Dudley
Serco Plc —Oldbury
- £29,250 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Maintenance
- Annual leave
- Employee assistance programme
9d
Retirement Housing Officer (Worcester)
Platform Housing —Worcester
- Up to £31,905 a year
- Monday to Friday
- Administrative experience
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
14d
Housing Management Officer
Twenty Fifth Avenue Ltd —Birmingham
- £32,000 - £40,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
Quick apply
7d
Housing Officer
GreenSquareAccord —Birmingham
- £33,400 - £41,800 a year
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Housing Officer Days
Maninplace Estate Ltd —Telford
- £27,976 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Annual leave
14d
Housing Officer
Orsa Housing —Telford
- £14 an hour
- Full-time
- Maintenance
- Driving
- Organisational skills
Quick apply
Housing Officer
Upward Care Ltd —Bloxwich
- £28,315 a year
- Full-time
- Administrative experience
- IT
- In-person
- Free parking
Quick apply
10d
Property & Tenancy Officer (Supported Accommodation)
Providence First Housing —Birmingham
- From £26,436 a year
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Free parking
Quick apply
9d
Hybrid Life Skills Coach - Part time (Housing Support Worker)
Pegasus Supported Housing Ltd —Birmingham
- £16,523 a year
- Part-time
- Hybrid work
- Experience working with children
- Mentoring
- Teaching
- Free parking
- Annual leave
Quick apply
23h
Revenues, Housing Benefit, and Financial Assessment OnDemand Officers
Civica —Birmingham
- Full-time
- Hybrid work
- Mentoring
- Contracts
- IT
- Annual leave
- Referral programme
Quick apply
Community Housing Officer
Civic Recruitment Limited —Dudley
- £19.81 an hour
- Full-time
- Customer service
Quick apply
7d
Referrals and Allocations Officer
Pegasus Supported Housing Ltd —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- In-person
Quick apply
Housing Options Assistant
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £21,578.70 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
2d
Internal Communications Senior Manager
National Crime Agency —Birmingham
- £4,379 - £70,179 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
2d
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
Housing Support Officer
Safeguard Housing —Birmingham
- From £12.71 an hour
- Full-time
- Microsoft Office
- Travel
- IT
Quick apply

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Customer Services Team Leader (Contact Centre Based)

Midland Heart -
Birmingham

Apply Now

Job details

Fixed term contract
£45,330 a year
7 days ago

Qualifications

Supervising experience
Continuous improvement
Team management

Full job description

Ready to lead a service that makes a difference in your community and puts tenants first? We're constantly transforming how we work to ensure every resident receives a first-class, right-first-time experience and we need an inspiring leader to help us redefine what brilliant service looks like for our community. You'll be a key part of a team who has a brilliant track record already and will get your chance to make your mark.

Midland Heart has been nominated as finalists for the UK Customer Experience Awards 2026!

If you're a natural motivator, join us as a Customer Services Team Leader at our Birmingham City Centre hub. Leading a large, fast-paced team, you'll manage high-volume inbound queries across phone, digital, and social channels. You will empower your officers to deliver seamless, high-quality resolutions, ensuring our tenants get the help they need at the very first point of contact.

This is a Fixed Term Contract until May 2027, working 35 hours per week, Monday to Friday between the hours of 8.00am – 6:00pm on a rotating work pattern. You'll be based onsite with your team at our Birmingham Bath Row office.

As a Customer Services Team Leader, you will:
Develop and Manage your team: Carry out regular performance reviews and 1-2-1s, listen to calls, and complete interactive "floor walks." You'll provide structured coaching to build your team's skills, driving continuous improvement and a higher "right-first-time" resolution rate for our tenants.

Manage Daily Operations: Oversee daily staffing levels and monitor call demand to ensure we are always available when tenants need us. You will manage attendance, maintain accurate absence records, and ensure all health and safety requirements, reasonable adjustments and wellbeing needs are met.

Lead with Professionalism: Take ownership of early performance or conduct conversations, making informal interventions where possible. You will conduct capability or disciplinary investigations professionally and in line with our agreed policies.

Analyse and Drive Performance: Use data, call recordings, and outbound communications to identify trends and patterns. You'll act on these insights to proactively improve the quality and consistency of the service we provide.

Our ideal candidate? We're seeking candidates who are passionate about delivering a brilliant customer service through high performing teams and who inspire others by role modelling behaviours. You'll also have the following skills / experience:

Proven experience of supervising or managing a team in a high volume, fast-paced contact centre environment.

Proven track record in driving performance excellence through structured appraisals, proactive absence management, and the application of HR frameworks.

Evidence of providing a customer-first service, with a track record of helping improve customer satisfaction.

Experience in a housing or repairs environment is preferable, but not essential.

Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we're here to develop your potential.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category ( The Times ).

Interested? For a full Role Profile, please scroll down below. Applying is easy - simply click ‘apply', and submit an up to date copy of your CV and cover letter clearly showing us how you meet the criteria set out in the advert. Please note - we are unable to accept applications for this role without an accompanying cover letter.

We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role.

Apply Now

Refine Your Search

housing officer jobs in bridgnorth

Customer Services Team Leader (Contact Centre Based)

Community Liaison Officer

Customer Insight Officer - Complaints

Housing Officer - Worcestershire, Hereford, Dudley

Retirement Housing Officer (Worcester)

Housing Management Officer

Housing Officer

Probation Service Officer - Birmingham

Housing Officer Days

Housing Officer

Housing Officer

Property & Tenancy Officer (Supported Accommodation)

Hybrid Life Skills Coach - Part time (Housing Support Worker)

Revenues, Housing Benefit, and Financial Assessment OnDemand Officers

Community Housing Officer

Referrals and Allocations Officer

Housing Options Assistant

Internal Communications Senior Manager

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

Housing Support Officer

I want to receive the latest job alerts for housing officer in bridgnorth

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