customer support coordinator Work, Jobs in brighouse, wyk (with Salaries)

Helpdesk Coordinator - FTC 6 Months
OCS Group —Manchester
- Overtime
- Remote
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
7d
Business Support Coordinator/Administrator
Avove —Brighouse
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
Quick apply
Customer Support Coordinator
Envirovent —Saltaire
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Maintenance
- English
- Free parking
Quick apply
5d
Procurement Coordinator
Terberg DTS —Elland
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
2d
Procurement Coordinator
Royal Terberg Group —Elland
- Microsoft Excel
- Microsoft Outlook
- Analysis skills
- Employee assistance programme
- Employee discount
2d
Senior Operations & Customer Administration Coordinator
Synergy Style UK —Bradford
- £24,420 - £28,000 a year
- Full-time
- Customer service
- Organisational skills
- Construction
- Free parking
Quick apply
2d
Spares Co-Ordinator
Drive DeVilbiss Healthcare —Halifax
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Service Coordinator Assistant
Briggs Equipment —Dewsbury
- £26,500 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Customer Service Co-ordinator - Vehicle Leasing Solutions
JCT600 —Bradford
- £25,000 a year
- Full-time
- Communication skills
- Annual leave
- Referral programme
Quick apply
7d
Helpdesk Compliance Coordinator
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Team Admin Coordinator
Volition & Leeds Older Peoples Forum —Leeds
- From £27,254 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
Quick apply
13d
Customer Success Enterprise Coordinator
SmartSearch —Ilkley
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
6d
Client Services Coordinator
AND Digital —Leeds
- Full-time
- Hybrid work
- AI
Quick apply
13d
Customer Service and Social Media Coordinator
M-Page Hiredonline —Leeds
- £24,500 a year
- No weekends
- Customer service
- Communication skills
2d
Sales Coordinator
Ziegler UK Ltd —Leeds
- From £27,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Free parking
- Referral programme
Quick apply
1d
Client Services Coordinator
Pinsent Masons —Leeds
- Overtime
- Microsoft Powerpoint
- Hospitality
- Microsoft Outlook
- Gym membership
Customer Experience Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Customer Services Coordinator
Strachan Furniture Makers Limited —Leeds
- £27,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- CAD
- Customer service
- Free parking
Quick apply
13d
FM Helpdesk Coordinator
Johnson Controls —Manchester
- Full-time
- Customer service
- Communication skills
- Time management
- Free parking
- Annual leave
Service Coordinator
Johnson Controls —Manchester
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave

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Helpdesk Coordinator - FTC 6 Months

OCS Group -
Manchester

Quick apply

Job details

Fixed term contract
7 days ago

Qualifications

Microsoft Excel
Customer service
Facilities management
Microsoft Office
Communication skills
Help desk

Full job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

Days of Working: Monday to Friday - 8.00am - 17.00pm

Contract Type: 6 Month Fixed Term Contract

We are currently seeking an enthusiastic and highly organized Helpdesk Coordinator to provide excellent support to both our internal and external customers through the OCS Helpdesk. In this role, you will manage a high volume of transactions using various communication methods, such as telephony and web traffic, for a facilities management Helpdesk using a Computer Aided Facilities Management (CAFM) system. This role involves taking full ownership of resolving customer queries from start to finish, ensuring adherence to SLAs and KPIs. As a Helpdesk Coordinator, you must be self-motivated, able to work under pressure and on your own initiative and have excellent communication skills.

Responsibilities:

To be the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineers and diary management for the regional area.
Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
Raising purchase orders to sub-contractors for reactive works and obtaining ETAs and updates.
Coordinating and supporting Project Managers in project works across various government contracts including but not limited to requesting quotations, raising POs, creating site Health & Safety files and job costing of variations.
Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

Requirements:

Right to work in the UK
Proficient in Microsoft Office/Excel.
Helpdesk experience within a Facilities Management environment is desirable
Previous experience in a Administration environment is essential and managing a CAFM system is an advantage.
Excellent customer service track record, written and verbal communication skills.
Good attention to detail and level of accuracy.
Exceptional telephone etiquettes
Excellent organisation and planning skills.

Qualities:

Customer-focused
High degree of accuracy
Team player
Ability to work under pressure
Positive attitude and problem-solving skills
Commitment to achieving results

How to Apply:

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

Quick apply

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customer support coordinator jobs in brighouse, wyk

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