Operations / service director Work, Jobs in Brighton, Eng (with Salaries)

Sr.Dir,Patient Experience
Franciscan Children's —Brighton
- £140,649.60 - £225,024.80 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Head of Corporate Operations
Focus Group —Shoreham by Sea
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Continuous improvement
- AI
- Leadership
- Free parking
- Employee discount
Quick apply
Global Head of Supply Chain
Servomex —Crowborough
- £100,000 - £130,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- Continuous improvement
General Manager
TeamSport —Brighton
- Weekend availability
- Recruiting
- Training & development
- Leadership
9d
Company Manager
Brighton People's Theatre —Brighton and Hove
- £35,000 a year
- Part-time
- Management
- Research
- Human resources
- Annual leave
Quick apply
Associate Director - Water
Tetra Tech —Brighton
- Hybrid work
- Engineering
- Business development
Director, Workforce Management (Verint)
American Express —Brighton
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Life insurance
14d
Centre Director
Bayswater Education —Brighton and Hove
- Full-time
- Sales
- Customer service
- Business development
Quick apply
6d
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
Store Director- Brighton
Decathlon UK —Brighton
- £35,850 - £40,000 a year
- Merchandising
- Recruiting
- Organisational skills
- Employee discount
2d
Senior Manager, Group Business Applications
Collinson —Haywards Heath
- Hybrid work
- Customer service
- Hotel
- Analysis skills
Finance & Office Manager
MJH Executive Homes Limited —Worthing
- £40,000 - £51,000 a year
- Full-time
- Microsoft Excel
- Databases
- Accounting
- Free parking
Quick apply
3d
Office/Operations Manager
JP Supplies ( Crawley ) Limited —Three Bridges
- £40,000 - £45,000 a year
- Full-time
- ERP systems
- Continuous improvement
- Team management
- Free parking
- Store discount
Quick apply
3d
Manager, Product Partnerships
American Express —Brighton
- Full-time
- Business development
- Project management
- Travel
- Life insurance
3d
Performance Creative Strategist
Ancient + Brave —Lewes
- Full-time
- Employee assistance programme
- Employee discount
SAP Engagement Director
Capgemini —Worthing
- Hybrid work
- Business development
- Agile
- Leadership
Business Development Manager
Chopmart Limited —Eastbourne
- £38,500 - £65,200 a year
- Full-time
- Marketing
- In-person
- Business
- Flexitime
Quick apply
11d
Proposition Manager
Benchmark Capital —Horsham
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- No degree
Operations & Customer Service Administrator
JP Supplies ( Crawley ) Limited —Crawley
- From £30,000 a year
- Full-time
- Customer service
- Computer literacy
- ERP systems
- Free parking
- Store discount
Quick apply

I want to receive the latest job alerts for operations / service director in brighton, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Sr.Dir,Patient Experience

Franciscan Children's -
Brighton

Apply Now

Job details

Full-time
£140,649.60 - £225,024.80 a year

Qualifications

Operations management
Stakeholder collaboration
Coaching
Patient advocacy
Internal department liaison
Budget planning
Continuous improvement
Continuous improvement cycles oversight
Team management
Healthcare service transformation
Operational strategy development
Change leadership
Patient-centred care
Multidisciplinary collaboration
Financial management
Leadership

Full job description

85917BR

Operations

Job Posting Description

The Senior Director of Patient Experience is responsible for establishing and leading the organization's enterprise-wide patient and family experience strategy. This role serves as a strategic leader and change agent, partnering with executive leadership, clinical and operational teams, patients, families, and community stakeholders to advance a culture of exceptional service, compassion, engagement, and patient-centered care.

The Senior Director oversees the development, implementation, and evaluation of programs, initiatives, and organizational standards that improve patient, family, and caregiver experiences across all care settings. The role is accountable for driving measurable improvements in patient experience outcomes, fostering a culture of service excellence, and ensuring that the voice of the patient and family is integrated into organizational decision-making.

Reporting to the Chief Nursing Officer, SVP Patient Care Operations, the Senior Director provides enterprise leadership and collaborates across departments, service lines, and affiliate organizations to ensure a consistent and exceptional experience for patients and families.

Duties Notice

The statements below describe the essential duties of the person or persons assigned to this job. They are not intended as an exhaustive list of all job duties and responsibilities.
In the event of a public health emergency, you may be asked to assume additional duties in other areas of the organization if needed.

Strategic Leadership
- Develop and execute comprehensive, hospital-wide patient experience strategy, aligned with organizational mission, values, and quality goals.
- Build outpatient/staff experience, and volunteer services programs from the ground up.
- Serve as the organization’s subject matter expert for patient- and family-centered care practices across departments.
- Lead the development of long-term goals, performance measures, and initiatives designed to improve patient experience outcomes.
- Provide direct leadership, supervision, and professional development for patient experience–related staff and programs, fostering accountability, collaboration, and continuous improvement.
- Patient & Family Engagement
  - Direct the design, implement, and evaluation of patient experience initiatives across inpatient, outpatient, and community-based programs.
  - Ensure alignment of patient experience efforts across clinical, operational, and support departments.
Measurement & Improvement
- Oversee patient experience measurement frameworks including surveys (e.g., HCAHPS or pediatric equivalents), real-time feedback tools, and qualitative insights.
- Lead performance improvement teams and collaborate with quality, safety, and clinical leaders to ensure action planning and follow-through
- Leadership and Organizational Development
  - Build and lead a high-performing patient experience team focused on innovation, collaboration, and continuous improvement.
  - Promote organizational accountability for service excellence through education, coaching, and leadership development.
- Collaboration & Influence
- Serve as a strategic partner to departments such as Quality, Safety, Nursing, Social Work, Child Life, Spiritual Care and Diversity, Equity & Inclusion to integrate experience-enhancing best practices.

Status

Full-Time

Regular, Temporary, Per Diem

Regular

Standard Hours per Week

Pay Range

$140649.60-$225024.80 Annual

Office/Site Location

Brighton

Job Posting Category

Administration, Management

Remote Eligibility

Part Remote/Hybrid

Apply Now

Refine Your Search

operations / service director jobs in brighton, eng

Sr.Dir,Patient Experience

Head of Corporate Operations

Operations / Service Director

Global Head of Supply Chain

General Manager

Company Manager

Associate Director - Water

Director, Workforce Management (Verint)

Centre Director

Customer Service Manager

Store Director- Brighton

Senior Manager, Group Business Applications

Finance & Office Manager

Office/Operations Manager

Manager, Product Partnerships

Performance Creative Strategist

SAP Engagement Director

Business Development Manager

Proposition Manager

Operations & Customer Service Administrator

I want to receive the latest job alerts for operations / service director in brighton, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected