senior communications Work, Jobs in brighton, eng (with Salaries)

Senior Customer Success Manager
KILLSTAR —Brighton
- £54,000 - £57,000 a year
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
Senior Corporate Communications Manager
MPB —Brighton
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Home Manager
The Royal Masonic Benevolent Institution Care Company —Hove
- £60,000 - £65,000 a year
- Care plans
- Leadership
- Free parking
- Paid training
Senior Business Administrator
East Sussex County Council —Lewes
- Hybrid work
- English
- Microsoft Office
3d
Head of People & Culture
Humara —Brighton and Hove
- £70,000 - £85,000 a year
- Full-time
- Hybrid work
- Human resources
- Leadership
- Employee assistance programme
- Life insurance
Quick apply
Senior Global Mobility Officer (Outbound)
University of Sussex —Brighton
- £34,610 - £40,600 a year
- Full-time
- Administrative experience
- University
- No degree
Business Support Manager
The Agincare Group —Brighton
- Up to £41,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Quick apply
6d
Senior Research Projects Officer
University of Sussex —Brighton
- £34,610 - £38,784 a year
- Part-time
- University
- Organisational skills
- IT
12d
Finance Change Lead
1st Central —Haywards Heath
- Up to £70,000 a year
- Microsoft Excel
- ERP systems
- Microsoft Office
Senior Executive
Original Gravity Media Ltd —Eastbourne
- £54,000 - £58,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
17h
Responsible Individual
Brighton & Hove City Council —Hove
- £57,755 - £63,123 a year
- Full-time
- Management
- Presentation skills
- AI
8d
People Practice Development Trainer
Southdown —Lewes
- £34,800 a year
- Communication skills
PMO Portfolio Support Officer
Elekta —Crawley
- English
- SharePoint
- In-person
- Work from home
Restaurant Manager
Terre a Terre Limited —Brighton
- £35,000 - £45,000 a year
- Full-time
- Management
- Sales
- Customer service
- Employee discount
- Flexible schedule
Quick apply
Business Improvement Lead
DHL —Gatwick Airport
- £39,655 a year
- Temporary
- Up to 50% travel
- Business development
- Analysis skills
12d
Podiatry Operational Lead
Sussex Community NHS Foundation Trust —Brighton
- £49,387 - £56,515 a year
- Full-time
- Leadership
8d
Discharge Co-ordinator
University Hospitals Sussex NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Part-time
1d
Head Chef
Burger and Beyond —Brighton
- £43,000 - £45,000 a year
- Full-time
- Culinary experience
- Cooking
- In-person
- Employee discount
- Referral programme
Quick apply
Lead Producer
2K —Brighton
- Mentoring
- Leadership
- Communication skills
Head of UK Marketing
Ancient + Brave —Lewes
- Full-time
- Project management
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount

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Senior Customer Success Manager

KILLSTAR -
Brighton

Apply Now

Job details

Full-time
£54,000 - £57,000 a year

Benefits

Employee assistance programme

Qualifications

Communication skills

Full job description

The KILLSTAR brand-universe is an invitation for people to explore, discover, and become who they are. We help affirm this invitation by creating an inclusive, supportive environment where our team members are embraced exactly as they are.

We are looking for a customer-focused leader to drive best-in-class experience for our community, in this role you will lead our remote Customer Success team, ensuring seamless post purchase journeys, strong community engagement and continuous improvement across all touchpoints. If this sounds like you, please read on!

WHAT YOU’LL DO:

Lead and develop a team of Customer Experience Advisors, ensuring service levels are met, customer satisfaction is high and retention is maximised.
Foster a customer first culture across all departments.
Implement policies & procedures that align with the interests of the brand and its customers, including a process of continual improvement.
Train, coach and mentor team members, including any performance reviews, skills mapping and succession planning.
Act as an escalation point for customer inquiries, guiding the team through complex issues.
Own the end-to-end customer returns process, ensuring timely resolution of cases. Analyse trends, collaborate with the internal teams (Operations, Logistics, Product) to ensure customers receive clear, empathetic communication through the return journey.
Provide customer insights to influence product development, merchandising and marketing.
Manage the NPS & CSAT score process. Build predictive reporting, anticipating churn risk or problem categories before they spike.
Track key metrics such as repeat purchase and customer lifetime value, developing strategies to improve them.
Oversee complaints handling, ensuring policies remain effective and that public facing issues (social media, reviews etc) are managed quickly and positively.
Partner with internal and external teams such as internal ticketing systems, returns systems, shipment tracking systems, to optimise the full customer journey.
Lead seasonal and crisis planning, ensuring smooth customer communications during high-volume or sensitive periods.
Drive CX technology improvements, leveraging automation and self-service tools without losing brand authenticity.

WHO YOU ARE:

Problem-Solver: you geek out on simplifying complexity, discovering hidden answers, rooting out hidden problems, and finding solutions.
Comfortable With Ambiguity: you’re able to be compassionate yet tough, strong but flexible, and know when to zero in on the “gray area” vs. keeping it “black and white”.
An Agile Learner: you learn quickly when something changes, you see failure as an opportunity, and you easily understand underlying structures and intentions.
Solid Decision Maker: your solutions and suggestions are based on wisdom, critical thinking, experience, and sound judgment.
Compassionate Leader: you are genuinely interested in the success of others, a champion for their goals, offering appreciation and feedback; you’re viewed as approachable and fair.
Reliable Communicator: you are good about keeping people updated about changes, and your written and verbal communication is clear and concise.

YOUR EXPERIENCE INCLUDES:

Representing a brand in a digital environment - whether in customer service, marketing, or other online content delivery.
Learning and using different software and online tools.
Lots of collaboration across multiple teams and decision-makers.
Accountability for Key Performance Indicators.

BONUS IF YOU:

Have worked with e-commerce platforms such as Shopify or WooCommerce.
Understand domestic & international shipping processes.
Have knowledge of warehouse or inventory management systems.
Have managed a customer support team.

WORK HOURS & LOCATION:

We support a hybrid working model, with 3 days per week at our Brighton HQ and 2 days flexible. This is a full-time role working 37.5 hours per week, Monday to Friday between 8:00am - 6:00pm.

OUR BENEFITS & PERKS:

Increased Holiday Allowance based on tenure
Summer Fridays Early Finish
YOU Day - one paid day off each year, just for you
One paid volunteer day each year to support a charity or cause of your choice
Flexible benefits platform designed around your wellbeing and personal preferences
Employee Assistance Programme to offer support for personal or work-related issues aswell as financial and legal advice

DOES THIS SOUND LIKE YOU?

KILLSTAR is committed to a world where what makes us different makes us strong. We are a proud equal opportunity employer, and we back that up with a “come as you are” culture that is welcoming, inclusive, and safe. If you can see yourself being successful and excited in this role, we want to hear from you.

All qualified applicants will receive consideration for employment without regards to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law.

Apply Now

Refine Your Search

senior communications jobs in brighton, eng

Senior Customer Success Manager

Senior Corporate Communications Manager

Home Manager

Senior Business Administrator

Head of People & Culture

Senior Global Mobility Officer (Outbound)

Business Support Manager

Senior Research Projects Officer

Finance Change Lead

Senior Executive

Responsible Individual

People Practice Development Trainer

PMO Portfolio Support Officer

Restaurant Manager

Business Improvement Lead

Podiatry Operational Lead

Discharge Co-ordinator

Head Chef

Lead Producer

Head of UK Marketing

I want to receive the latest job alerts for senior communications in brighton, eng

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