Customer experience agent Work, Jobs in Brighton, Esx (with Salaries)

Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply
Telesales Executive - June Start Dates
HomeShield Direct —Brighton and Hove
- £31,800 - £59,800 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Referral programme
Quick apply
13d
Telesales Executive, Telesales Agent, Telesales Consultant
Your Brand Cover Ltd —Portslade
- £25,000 - £45,000 a year
- Full-time
- CRM software
- Salesforce
- In-person
- Annual leave
- Flexitime
Quick apply
21h
Customer Service Executive
Epassi —Haywards Heath
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
3d
Telemarketing Agent
Pure Performance Media Limited —Brighton and Hove
- £28,000 - £32,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Sales
- Data entry
- Work from home
- Flexible schedule
Quick apply
6d
Collections Agent - Gatwick
ATA LTD —Horley
- £16 an hour
- 8 hour shift
- Communication skills
Quick apply
6d
Trainee Estate Agent
Homes Partnership Estate Agents —Crawley
- £26,500 - £30,000 a year
- Full-time
- Sales
- Customer service
- No experience needed
- Health & wellbeing programme
Quick apply
5d
Credit Control Assistant - Block
LRG —Worthing
- £25,000 - £27,000 a year
- Hybrid work
Quick apply
8d
Trainee Estate Agent
Connells Group —Brighton
- £25,000 a year
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
9d
OCC Officer
Magma Aviation —Gatwick Airport
- Full-time
- Communication skills
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Brighton
- £3,800 a month
- Full-time
- Sales
Quick apply
Team Leader - Rent Arrears
LRG —Worthing
- Hybrid work
- Customer service
- Analysis skills
- Supervising experience
Quick apply
Inside Sales Associate
Inshur —Brighton
- £25,000 - £27,500 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
13d
Site Manager/Agent
M Group —Brighton
- Engineering
- Annual leave
- Employee assistance programme
1d
Sales Agent in the Garden Centre and Gift Shop Sector
Inspirational Gifting —Lewes
- £24,420.00 - £38,369.90 a year
- Full-time
- CRM software
- Sales
- Customer service
Quick apply
19h
Rental Sales Agent - Brighton
SIXT UK —Brighton
- Weekend availability
- Sales
- English
- Driving
- Paid training
- Annual leave
Quick apply
Go-to-Market - Brighton, United Kingdom
Speechify —Brighton
- Remote
- Sales
- APIs
- AI
11d
Learning Specialist
MPB —Brighton
- Hybrid work
- Organisational skills
- APIs
- AI
- Annual leave
- Employee assistance programme
Quick apply
Property Manager
Coapt —Brighton
- £30,000 - £34,000 a year
- Full-time
- Driving
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Ticketing and Reservations Executive
Flight Directors —Horley
- £24,785 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Free parking
- Store discount
Quick apply

I want to receive the latest job alerts for customer experience agent in brighton, esx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Experience Advisor

MPB -
Brighton

Quick apply

Job details

Permanent | Full-time
£26,700 a year

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount

Qualifications

Photography
Customer service
Customer support
AI

Full job description

Customer Experience Advisor

Location: Brighton
Department: Customer Experience
Position type: Permanent, full-time - hybrid

Salary: £26,700 per annum

The role

Our team of Customer Experience Advisors are brand ambassadors for MPB, expertly supporting our community of content creators and visual storytellers at every stage of their journey. Technology is at the heart of what we do, but you’ll play a key role in managing the moments that matter the most - where human judgment makes the difference. Combining specialist knowledge, thoughtful personalised support, and a passion for positive customer outcomes, you will build trust, inspire confidence, and drive long-term customer loyalty.

The role is evolving beyond traditional transactional support. You will guide customers through complex buying, selling, and trading decisions, taking ownership of each interaction and working cross-functionally to resolve issues with care and efficiency. Our award-winning team understands how great service drives customer retention, and you’ll have the opportunity to make a significant and valuable contribution to our business growth by cultivating relationships with new, repeat, and high-value customers.

Alongside this, you’ll help improve the systems behind the experience - working with AI tools and workflows to ensure every interaction is not only resolved effectively, but also contributes to a smarter, more scalable support operation.

What you will be doing

Deliver Exceptional Human Customer Support

Combine deep empathy and strong problem-solving skills to fully understand customer needs and confidently deliver personalised resolutions
Handle complex, high-impact queries across chat, email, phone, and social channels with care, tailoring language and branded tone of voice accordingly

Own Customer Outcomes

Take end-to-end ownership of customer issues, ensuring resolutions are not only fast but genuinely supportive and reassuring
Collaborate cross-functionally to positively resolve specific or complex customer issues

Work Alongside AI

Use AI tools and copilots to enhance speed, quality, and consistency
Take ownership where automation falls short, ensuring a seamless customer experience

Improve the System

Periodically review human and AI conversations to identify how customer experience and personal performance can be iteratively improved
Be part of our continuous operations optimisation - calling out customer pain points and highlighting opportunities to improve tools and processes that make every interaction better for both you and the customer

What we are looking for

Demonstrated experience in customer support or a similar customer-facing role, especially in a scaling high-growth business
Experience working with CRMs and customer engagement platforms (e.g. Intercom)
Confident, approachable communicator who builds rapport with customers and responds with empathy across multiple contact channels
A naturally consultative and customer-first mindset, confident in understanding customer needs and guiding them to the best outcome
Proven ability and passion for solving complexity, thinking critically, and navigating ambiguity with sound judgment
Comfortable handling sensitive or challenging situations with empathy, resilience, and professionalism
Confidence using technology and tools, with openness to working alongside AI-assisted systems
Curious and proactive, with a drive to improve processes, systems, and customer outcomes
Highly organised, with strong attention to detail, ensuring every customer interaction is handled accurately and efficiently

Nice to Have

Experience with AI-supported customer service tools
Process improvement or content/knowledge base experience
Interest or knowledge in photography equipment
Additional languages

Our Values; applied

Better, Connected: collaborate internally and share knowledge to improve customer outcomes

Empowering and Empowered: take ownership and act with accountability

Insight-driven: use data and feedback to drive decision-making and influence behaviour

Agents of Change: embrace technology and innovation to shape the future of support

Focussed on Excellence: deliver quality and value in every interaction

Passionately Ambitious: continuously improve yourself, the team, and the experience

About MPB

We are MPB, the largest global platform for used photography and videography equipment. Our platform transforms the way that people buy, sell and trade in photo and video kit. MPB is a destination for everyone, whether you’ve just discovered your passion for visual storytelling or you’re already a pro.

We recognise the benefit of inclusive practices to better build a diverse community here at MPB. Our commitment to ensuring inclusion fuels and connects us as one with the diverse community of visual storytellers that we serve.

MPB customers come from all walks of life, and so do we. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of family makeup, race, sexuality, religion, gender identity, disability or age. At MPB, every employee has the opportunity to make an impact and grow.

Benefits

25 days annual leave + bank holidays
1 wellbeing day off per year
5% employer contributory pension scheme
Private healthcare
Access to EAP with a range of employee discounts
Buzzing social calendar
Dog friendly workplace
Bespoke Learning Management System - the MPB 'Learning Lab' with access thousands of free courses to upskill in any areas you'd like; whether personally or professionally
2 volunteer days per year for charity which aligns with MPB values, and of your choosing

Quick apply

Refine Your Search

customer experience agent jobs in brighton, esx

Customer Experience Advisor

Telesales Executive - June Start Dates

Telesales Executive, Telesales Agent, Telesales Consultant

Customer Service Executive

Telemarketing Agent

Collections Agent - Gatwick

Trainee Estate Agent

Credit Control Assistant - Block

Trainee Estate Agent

OCC Officer

JUNIOR SALES ADVISOR

Team Leader - Rent Arrears

Inside Sales Associate

Site Manager/Agent

Sales Agent in the Garden Centre and Gift Shop Sector

Rental Sales Agent - Brighton

Go-to-Market - Brighton, United Kingdom

Learning Specialist

Property Manager

Ticketing and Reservations Executive

I want to receive the latest job alerts for customer experience agent in brighton, esx

Related Searches

Explore jobs in more locations

The role

What you will be doing

Deliver Exceptional Human Customer Support

Own Customer Outcomes

Work Alongside AI

Improve the System

What we are looking for

Our Values; applied

About MPB

Benefits

Jobseeker tools

Employer Tools

Browse

Stay Connected